ITSS 4370 Exam 1 Questions with Correct Answers Latest Update 2025 Graded A+
OPEX - Answers Operating expenses; costs for a company to run daily business operation
CAPEX - Answers Capital expenditures; companies use to purchase major physical goods or services that
will be used for more than a year
Company are moving towards... - Answers OPEX
Cloud computing - Answers Emerging technology that delivers computing services such as online
business apps, online data storage, and webmail over the Internet
Hybrid cloud - Answers Mix of private and public cloud. Remain distinct but bound together offering
benefits of multiple deployment models.
Cloud bursting - Answers Application deployment model where apps run in private cloud or data center
and bursts into public cloud on demand for computing capacity spikes
Hypervisor (VMM/ Virtual Machine Monitor) - Answers Computer software, firmware, or hardware that
creates and run virtual machines. Separates computer's operating system and applications from
underlying physical hardware.
Supervisor - Answers Clever transformation layer that sits between server virtualization hypervisors and
their management consoles to allow console to convert VMs automatically from one format to another
also allowing popular management consoles to take control of hypervisors that are not compatible with
them out of the box
Total COST of ownership - Answers Ability to identify, compare, and control all direct and indirect costs
associated with IT assets and IT- enabled business services
Shawdow IT - Answers Term referred to Information Technology (IT) applications and infrastructure that
are managed and utilized without knowledge of enterprise's IT department. Ex. Personal email services,
messaging apps, physical devices, cloud storage, communication apps
4 macro capabilities of IT framework - Answers Managing IT like a business, Managing the IT budget,
Managing the IT capability, Managing IT for business value
Service catalog - Answers Service catalog is list of technology resources and offerings available for IT
service provider within an organization
5 elements of service catalog - Answers Service strategy, service design, service transition, service
operation, continual service improvement
Types of things you would see in a service catalog - Answers Hardware, software, support, applications,
databases, and capability
OPEX - Answers Operating expenses; costs for a company to run daily business operation
CAPEX - Answers Capital expenditures; companies use to purchase major physical goods or services that
will be used for more than a year
Company are moving towards... - Answers OPEX
Cloud computing - Answers Emerging technology that delivers computing services such as online
business apps, online data storage, and webmail over the Internet
Hybrid cloud - Answers Mix of private and public cloud. Remain distinct but bound together offering
benefits of multiple deployment models.
Cloud bursting - Answers Application deployment model where apps run in private cloud or data center
and bursts into public cloud on demand for computing capacity spikes
Hypervisor (VMM/ Virtual Machine Monitor) - Answers Computer software, firmware, or hardware that
creates and run virtual machines. Separates computer's operating system and applications from
underlying physical hardware.
Supervisor - Answers Clever transformation layer that sits between server virtualization hypervisors and
their management consoles to allow console to convert VMs automatically from one format to another
also allowing popular management consoles to take control of hypervisors that are not compatible with
them out of the box
Total COST of ownership - Answers Ability to identify, compare, and control all direct and indirect costs
associated with IT assets and IT- enabled business services
Shawdow IT - Answers Term referred to Information Technology (IT) applications and infrastructure that
are managed and utilized without knowledge of enterprise's IT department. Ex. Personal email services,
messaging apps, physical devices, cloud storage, communication apps
4 macro capabilities of IT framework - Answers Managing IT like a business, Managing the IT budget,
Managing the IT capability, Managing IT for business value
Service catalog - Answers Service catalog is list of technology resources and offerings available for IT
service provider within an organization
5 elements of service catalog - Answers Service strategy, service design, service transition, service
operation, continual service improvement
Types of things you would see in a service catalog - Answers Hardware, software, support, applications,
databases, and capability
