Quality Assurance Final Exam
Questions and Answers 100% Pass
What is Benchmarking? - ✔✔Systematic method by which organizations can measure
themselves against the best industry practices.
Who designed benchmarking and when? - ✔✔Designed by Xerox in 1979
Benchmarking is the Common element of what? - ✔✔QS-9000
What are the two key elements of Benchmarking? - ✔✔Measuring performance requires
some sort of units of measurement and requires and understanding why the
performance differs.
What are the Advantages of benchmarking? - ✔✔It leads to better continuous
improvement. The payback experienced in benchmarking activities is generally 5 to 25
times the investment. Helps the organization understand and develop a critical attitude
to its own business processes. Promotes an active process of learning in the
organization and motivates change and improvement. Find sources for improvement
and new ways of doing things outside their own organization without trying to
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,reinvent the wheel. Provides early warning for lagging cost structures, customer
satisfaction, technology and business processes. Correct inaccurate perceptions about
competitor strengths, weaknesses and strategies
What are the six most basic steps for The Process of Benchmarking? - ✔✔1. Decide what
to benchmark 2. Understand current performance 3. Plan 4. Study Others 5. Learn from
the data 6. Use the findings
Explain how to decide what to benchmark: - ✔✔Based on the mission and vision
statements of your company and the critical activities support the mission and vision.
Use of the Pareto Analysis for deciding what processes to investigate. Cause and effect
diagrams to examine factors that influence the processes. Think about numerical
measurements, be specific
Explain Understanding Current Performance for Benchmarking: - ✔✔Need to quantify
the data. Collect current data for the processes (Unit costs, Hourly rates, Quality
measures, Asset measures).
What are the three main types of benchmarking? - ✔✔Internal, Competitive, and
Process
Explain Internal Benchmarking: - ✔✔Internal Comparisons - departments within the
company. Data is easily obtained
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,Explain Competitive Benchmarking: - ✔✔Benchmarking competitors, usually products
and processes are directly comparable, Information can be difficult to obtain
Ways of obtaining info for Benchmarking: - ✔✔Public domain information. Buy a
competitors product and take it apart ant test it. Partner with customers to collect the
data
Explain Process Benchmarking: - ✔✔Compare to company that uses similar processes
(does not have to be a competitor) Functional or generic benchmarking. Processes are
common to the industry
Benchmark studies look for what 2 types of information? - ✔✔A description of how
best-in-class processes are practiced. The measurable results of these practices
How do you go about getting information for benchmarking? - ✔✔Surveys and
questionnaires. Site visits. Focus groups. Panels of benchmarking partners
Explain Learning from the Data for Benchmarking: - ✔✔Use the data collected to find
problems within your organization
Using the Findings for Benchmarking: - ✔✔Use the findings of the benchmarking study
to determine ways to improve. In order to be effective all people must "buy in" to the
ideas. Creation of action plans (Specify tasks, Sequence tasks, Determine resource
needs, Establish task schedule, Assign responsibility for each task, Describe expected
results, Specify methods of monitoring results)
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, What is public domain information when it comes to benchmarking? -
✔✔Websites/Anything public
What is an action plan for Benchmarking? - ✔✔How you are going to proceed (goal,
timeline, and accountability)
Compare Benchmarking to the inventing the wheel concept: - ✔✔Don't re-invent the
wheel. Take what works and modify it. Don't start from the beginning if it is already
out there.
Who suggested a solution that would become the first poka yoke device? - ✔✔Shigeo
Shingo
What is poka yoke? - ✔✔Eliminates the ability to mess up. Mistake Proofing.
Explain the first poka yoke device: - ✔✔Missing springs in a dish
What is the objective of Poka Yoke? - ✔✔To produce zero defective products
What is a poka yoke device? - ✔✔is any mechanism that either prevents a mistake from
being made or makes the mistake obvious at a glance. Use of small devices that are used
to either detect or prevent defects from happening.
What are the two categories of poka yoke devices? - ✔✔Prevention (Make it impossible
to make a mistake at all.) Ex 3.5 diskette. Will not fit in any way but one way. And
Detection (Signal when a mistake has been made) Ex. Springs in a dish.
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Questions and Answers 100% Pass
What is Benchmarking? - ✔✔Systematic method by which organizations can measure
themselves against the best industry practices.
Who designed benchmarking and when? - ✔✔Designed by Xerox in 1979
Benchmarking is the Common element of what? - ✔✔QS-9000
What are the two key elements of Benchmarking? - ✔✔Measuring performance requires
some sort of units of measurement and requires and understanding why the
performance differs.
What are the Advantages of benchmarking? - ✔✔It leads to better continuous
improvement. The payback experienced in benchmarking activities is generally 5 to 25
times the investment. Helps the organization understand and develop a critical attitude
to its own business processes. Promotes an active process of learning in the
organization and motivates change and improvement. Find sources for improvement
and new ways of doing things outside their own organization without trying to
100% Pass Guarantee Katelyn Whitman All Rights Reserved © 2025 1
,reinvent the wheel. Provides early warning for lagging cost structures, customer
satisfaction, technology and business processes. Correct inaccurate perceptions about
competitor strengths, weaknesses and strategies
What are the six most basic steps for The Process of Benchmarking? - ✔✔1. Decide what
to benchmark 2. Understand current performance 3. Plan 4. Study Others 5. Learn from
the data 6. Use the findings
Explain how to decide what to benchmark: - ✔✔Based on the mission and vision
statements of your company and the critical activities support the mission and vision.
Use of the Pareto Analysis for deciding what processes to investigate. Cause and effect
diagrams to examine factors that influence the processes. Think about numerical
measurements, be specific
Explain Understanding Current Performance for Benchmarking: - ✔✔Need to quantify
the data. Collect current data for the processes (Unit costs, Hourly rates, Quality
measures, Asset measures).
What are the three main types of benchmarking? - ✔✔Internal, Competitive, and
Process
Explain Internal Benchmarking: - ✔✔Internal Comparisons - departments within the
company. Data is easily obtained
100% Pass Guarantee Katelyn Whitman All Rights Reserved © 2025 2
,Explain Competitive Benchmarking: - ✔✔Benchmarking competitors, usually products
and processes are directly comparable, Information can be difficult to obtain
Ways of obtaining info for Benchmarking: - ✔✔Public domain information. Buy a
competitors product and take it apart ant test it. Partner with customers to collect the
data
Explain Process Benchmarking: - ✔✔Compare to company that uses similar processes
(does not have to be a competitor) Functional or generic benchmarking. Processes are
common to the industry
Benchmark studies look for what 2 types of information? - ✔✔A description of how
best-in-class processes are practiced. The measurable results of these practices
How do you go about getting information for benchmarking? - ✔✔Surveys and
questionnaires. Site visits. Focus groups. Panels of benchmarking partners
Explain Learning from the Data for Benchmarking: - ✔✔Use the data collected to find
problems within your organization
Using the Findings for Benchmarking: - ✔✔Use the findings of the benchmarking study
to determine ways to improve. In order to be effective all people must "buy in" to the
ideas. Creation of action plans (Specify tasks, Sequence tasks, Determine resource
needs, Establish task schedule, Assign responsibility for each task, Describe expected
results, Specify methods of monitoring results)
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, What is public domain information when it comes to benchmarking? -
✔✔Websites/Anything public
What is an action plan for Benchmarking? - ✔✔How you are going to proceed (goal,
timeline, and accountability)
Compare Benchmarking to the inventing the wheel concept: - ✔✔Don't re-invent the
wheel. Take what works and modify it. Don't start from the beginning if it is already
out there.
Who suggested a solution that would become the first poka yoke device? - ✔✔Shigeo
Shingo
What is poka yoke? - ✔✔Eliminates the ability to mess up. Mistake Proofing.
Explain the first poka yoke device: - ✔✔Missing springs in a dish
What is the objective of Poka Yoke? - ✔✔To produce zero defective products
What is a poka yoke device? - ✔✔is any mechanism that either prevents a mistake from
being made or makes the mistake obvious at a glance. Use of small devices that are used
to either detect or prevent defects from happening.
What are the two categories of poka yoke devices? - ✔✔Prevention (Make it impossible
to make a mistake at all.) Ex 3.5 diskette. Will not fit in any way but one way. And
Detection (Signal when a mistake has been made) Ex. Springs in a dish.
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