MNGT 361 CH 10 Final Exam Study Test.

MNGT 361 CH 10 Final Exam Study Test. The technique used to determine which forces could act for a proposed change and which forces could act against it is referred to as ______. - CORRECT ANSWER force-field analysis Place the stages of Lewin's Change Model in the correct order, with the first stage listed at the top and the final stage listed at the bottom. - CORRECT ANSWER Unfreezing Changing Refreezing True or false: Organizational development is used to hire new executives. - CORRECT ANSWER False What are the four target elements of change? - CORRECT ANSWER Social Factors Organizational Arrangements People Methods ________ agents are one way organizational development (OD) is put into practice. - CORRECT ANSWER Change During which stage of Lewin's change model are new employee attitudes and behaviors integrated into their normal way of doing things? - CORRECT ANSWER Refreezing Which is a purpose of organizational development? - CORRECT ANSWER Managing conflict The desired goals of a change achieved through organizational development may occur at which levels? - CORRECT ANSWER Individual Organizational Group Organizational development (OD) can help organizations to revitalize themselves by assisting them with: - CORRECT ANSWER Opening Communication Dealing with stress Fostering innovation Place the steps of force-field analysis in order, with the first step at the top. - CORRECT ANSWER 1) Identify the thrusters and counterthrusters 2) Remove the negative forces 3) Increase the positive forces if necessary Organizational development can be used to help ______. - CORRECT ANSWER ease the stress related to mergers and acquisitions The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______. - CORRECT ANSWER development A consultant with a background in behavioral sciences who works as a catalyst in helping organizations deal with old problems in new ways is called a(n) ______. - CORRECT ANSWER change agent The third step in the organization development process is ______. - CORRECT ANSWER evaluation What is the first step in organizational development - CORRECT ANSWER Diagnosis Organizational development can be used to manage ______ within an organization. - CORRECT ANSWER conflict What are matters that can be addressed by organizational development? - CORRECT ANSWER Adapting to mergers Revitalizing organizations Managing conflict The second step in the organizational development process, ______, is the attempt to correct the diagnosed problems. - CORRECT ANSWER intervention How is organizational development used in conjunction with mergers? - CORRECT ANSWER It is used to help integrate the varying cultures, procedures, and products of the two firms Match each step in the organization development process with the type of question that it answers. - CORRECT ANSWER Diagnosis What is the problem? Intervention What should we do about it? Evaluation How well has the intervention worked? Feedback How can the diagnosis be further refined?