MNGT 360 Practice Exam Questions &
Answers.
Which of the following is an example of an ambassador activity? - CORRECT ANSWER Gracie, a member
of the sales team, approaches the VP of sales about the possibility of hiring a temp to help with menial
tasks that are bogging the team down and impeding its progress.
In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the
performance of the player's team. The award could go to a player whose team does not even reach the
playoffs. This award is an example of ________ interdependence. - CORRECT ANSWER low outcome
Bill Gates commands the respect and admiration of people around the world for his achievements in
information technology as well as for his philanthropy. Many people who admire him try to emulate his
actions. He clearly wields ________ power. - CORRECT ANSWER referent
Phyllis and her coworkers hardly ever talk to their boss, Courtney. In fact, they only see her once or
twice a day. Nevertheless, their department generally chugs along like a well-oiled machine, thanks to
the extremely structured nature of their work. They use a software system that tracks their time, guides
them through each step of their workday, and even contains a help guide that addresses almost every
conceivable problem that could arise. Everyone knows what their job is and what is expected of them.
The software system acts as a(n) - CORRECT ANSWER neutralizer
Peg, Rahul, Addison, and Yasmine are managers at Universal Software. Each uses a different decision-
making style, which they each believe is the best. Peg always presents the problem to her employees
and gathers their opinions and suggestions but makes the decision herself. Rahul gives his employees
the responsibility for making the decision within a set of specified boundary conditions. Addison makes
the decision without asking his employees for their opinions or suggestions. Yasmine presents the
problem to her employees and seeks consensus, emphasizing that her opinion is only as important as
every other employee's in her department. Rahul is using the ________ decision-making style. -
CORRECT ANSWER delegative
Leo is in conflict with his boss, Dominique, regarding the correct amount to charge a client. Because Leo
has less power than his boss, and because the issue is much more important to her than it is to him, an
appropriate conflict resolution strategy would be - CORRECT ANSWER accommodating
, Jacques and Olga have both been assigned to a team to choose how to dispose of waste. Jacques has
long believed the company should create its own waste disposal department, and Olga has long believed
they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to
listen to each other, and have made some people on the team choose sides and feel resentment toward
other members. Jacques and Olga are on a team in the ________ stage of team development. -
CORRECT ANSWER storming
When team members have a shared vision and align with that vision, the team is said to have a high
degree of ________ interdependence. - CORRECT ANSWER goal
Moussa, a fitness manager at the Lifestyle Martial Arts Studio, consults an alternative nutrition specialist
to see if it is feasible to incorporate certain natural ointments and supplements as part of the studio's
comprehensive fitness services. Moussa is performing a(n) ________ activity of the boundary-spanning
process. - CORRECT ANSWER scout
Jasmine, Mercedes, Marcus, and Pramila are managers at Harbor Holiday Group, a regional hotel chain.
They each supervise employees who are very different from each other. From a readiness point of view,
it can be said that Jasmine's team is able but unwilling, Mercedes's unit is both able and willing,
Marcus's is neither able nor willing, and Pramila's is not able but highly willing to take on the
responsibilities. Which of the following behaviors would be best suited to deal with Jasmine's group's
readiness? - CORRECT ANSWER participating
Ivaana is promoted to a position in management after two years in customer service at an upscale hotel.
She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first,
and the team works effectively to come up with new approaches to promote special deals pairing hotel
packages with local tourist attractions. One day at lunch, her coworkers are talking about their dogs, and
Ivaana says she does not like the thought of owning a pet. Two of her teammates, Atharv and Mei, are
shocked. Since both grew up around pets and own multiple dogs, they cannot understand Ivaana's
beliefs, and they become distant toward her. As a result, the team begins to lose the productivity gains it
once had. This team is demonstrating ________ conflict. - CORRECT ANSWER relationship
Simon started working at Solaris Industries right after college, and he had instant rapport with his boss,
Felix. Felix not only showed him the ropes but always encouraged Simon as he pursued his goals, such as
starting graduate school. Over the years, Simon and Felix developed a close relationship, and Felix
attended Simon's wedding. The other employees in Felix and Simon's department love Felix as well. A
few months ago, Felix retired and was replaced by Emmett. Emmett has a very different personality but
soon proves himself to be an effective and motivating boss. Which of the following scenarios describes
Answers.
Which of the following is an example of an ambassador activity? - CORRECT ANSWER Gracie, a member
of the sales team, approaches the VP of sales about the possibility of hiring a temp to help with menial
tasks that are bogging the team down and impeding its progress.
In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the
performance of the player's team. The award could go to a player whose team does not even reach the
playoffs. This award is an example of ________ interdependence. - CORRECT ANSWER low outcome
Bill Gates commands the respect and admiration of people around the world for his achievements in
information technology as well as for his philanthropy. Many people who admire him try to emulate his
actions. He clearly wields ________ power. - CORRECT ANSWER referent
Phyllis and her coworkers hardly ever talk to their boss, Courtney. In fact, they only see her once or
twice a day. Nevertheless, their department generally chugs along like a well-oiled machine, thanks to
the extremely structured nature of their work. They use a software system that tracks their time, guides
them through each step of their workday, and even contains a help guide that addresses almost every
conceivable problem that could arise. Everyone knows what their job is and what is expected of them.
The software system acts as a(n) - CORRECT ANSWER neutralizer
Peg, Rahul, Addison, and Yasmine are managers at Universal Software. Each uses a different decision-
making style, which they each believe is the best. Peg always presents the problem to her employees
and gathers their opinions and suggestions but makes the decision herself. Rahul gives his employees
the responsibility for making the decision within a set of specified boundary conditions. Addison makes
the decision without asking his employees for their opinions or suggestions. Yasmine presents the
problem to her employees and seeks consensus, emphasizing that her opinion is only as important as
every other employee's in her department. Rahul is using the ________ decision-making style. -
CORRECT ANSWER delegative
Leo is in conflict with his boss, Dominique, regarding the correct amount to charge a client. Because Leo
has less power than his boss, and because the issue is much more important to her than it is to him, an
appropriate conflict resolution strategy would be - CORRECT ANSWER accommodating
, Jacques and Olga have both been assigned to a team to choose how to dispose of waste. Jacques has
long believed the company should create its own waste disposal department, and Olga has long believed
they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to
listen to each other, and have made some people on the team choose sides and feel resentment toward
other members. Jacques and Olga are on a team in the ________ stage of team development. -
CORRECT ANSWER storming
When team members have a shared vision and align with that vision, the team is said to have a high
degree of ________ interdependence. - CORRECT ANSWER goal
Moussa, a fitness manager at the Lifestyle Martial Arts Studio, consults an alternative nutrition specialist
to see if it is feasible to incorporate certain natural ointments and supplements as part of the studio's
comprehensive fitness services. Moussa is performing a(n) ________ activity of the boundary-spanning
process. - CORRECT ANSWER scout
Jasmine, Mercedes, Marcus, and Pramila are managers at Harbor Holiday Group, a regional hotel chain.
They each supervise employees who are very different from each other. From a readiness point of view,
it can be said that Jasmine's team is able but unwilling, Mercedes's unit is both able and willing,
Marcus's is neither able nor willing, and Pramila's is not able but highly willing to take on the
responsibilities. Which of the following behaviors would be best suited to deal with Jasmine's group's
readiness? - CORRECT ANSWER participating
Ivaana is promoted to a position in management after two years in customer service at an upscale hotel.
She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first,
and the team works effectively to come up with new approaches to promote special deals pairing hotel
packages with local tourist attractions. One day at lunch, her coworkers are talking about their dogs, and
Ivaana says she does not like the thought of owning a pet. Two of her teammates, Atharv and Mei, are
shocked. Since both grew up around pets and own multiple dogs, they cannot understand Ivaana's
beliefs, and they become distant toward her. As a result, the team begins to lose the productivity gains it
once had. This team is demonstrating ________ conflict. - CORRECT ANSWER relationship
Simon started working at Solaris Industries right after college, and he had instant rapport with his boss,
Felix. Felix not only showed him the ropes but always encouraged Simon as he pursued his goals, such as
starting graduate school. Over the years, Simon and Felix developed a close relationship, and Felix
attended Simon's wedding. The other employees in Felix and Simon's department love Felix as well. A
few months ago, Felix retired and was replaced by Emmett. Emmett has a very different personality but
soon proves himself to be an effective and motivating boss. Which of the following scenarios describes
