NURS299 Exam 3 2025/2026,
(Answered) 249 Questions and Correct
Answers. 100% Verified.
1. Mrs. Yang is very stoic and never asks for help. Mattie has learned this and thus pretends that she
is running an errand on the other side of the building to secretly assist Mrs. Yang to the dining room
to ensure that she arrives safely to lunch. Mattie gently touches Mrs. Yang's shoulder as they walk
along the hallway. Which zone of touch is Mattie exhibiting?
C. Social zone
Rationale: The social zone of touch includes the hands, arms, shoulders, and back; permission is not
required to touch these areas.
2. Mrs. Yang tells Mattie that she has something important to tell her. Mattie uses the active
listening techniques of SOLER when communicating with Mrs. Yang. Which of the following are
techniques of SOLER? (Select all that apply.)
A. Listen to the patient.
B. Establish constant eye contact.
C. Sit facing the patient.
D. Observe an open posture.
E. Reiterate the patient's statements.
Answer: C, D
Rationale: The techniques of SOLER are: sit facing the patient; observe an open posture; lean toward
the patient; establish and maintain intermittent eye contact; and relax.
3. Mattie says to Mrs. Yang, "You look wonderful today, Mrs. Yang. You seem very rested. And what
a beautiful scarf! Did that come from China?" Mattie is sharing ___________ with Mrs. Yang.
Answer: Observations
Rationale: Nurses make observations by commenting on how the other person looks, sounds, or
acts. Stating observations often helps the patient communicate with the need for excessive
questioning, focusing, or clarification.
4. Mrs. Yang says to Mattie, "Where is my hula? This isn't my hula!"
Mattie replies, "I'm not sure I understand. Your hula? Perhaps do you mean your house? You don't
know where your house is? Did you mean house but mistakenly said hula?"
Mrs. Yang snaps, "Yes! My house. That's what I meant. The right word wouldn't come."
Mattie uses the communication technique of clarifying to explain further what Mrs. Yang is trying to
say.
A. True
B. False
Answer: A
Rationale: Alzheimer's patients typically confuse words. Clarifying by giving an example of what the
patient means helps resolve any confusion and improves communication between the nurse and
patient.
,A nurse hears a colleague tell a nursing student that she never touches a patient unless she is
performing a procedure or doing an assessment. The nurse tells the student that from a caring
perspective:
1. She does not touch the patients either.
2. Touch is a type of verbal communication.
3. Touch is only used when a patient is in pain.
4. Touch forms a connection between nurse and patient
4
Of the five caring processes described by Swanson, which describes "knowing the patient?"
1. Anticipating the patient's cultural preferences
2. Determining the patient's physician preference
3. Establishing an understanding of a specific patient
4. Gathering task-oriented information during assessment
3
A Muslim woman enters the clinic to have a woman's health examination for the first time. Which
nursing behavior applies Swanson's caring process of "knowing the patient?"
1. Sharing feelings about the importance of having regular woman's health examinations
2. Gaining an understanding of what a woman's health examination means to the patient
3. Recognizing that the patient is modest; and obtaining gender-congruent caregiver
4. Explaining the risk factors for cervical cancer
2
Fill-in-the-Blank. Swanson's caring process of ______ is demonstrated by a nurse helping a new
mother through the birthing experience.
Enabling
A patient is fearful of upcoming surgery and a possible cancer diagnosis. He discusses his love for
the Bible with his nurse, who recommends a favorite Bible verse. Another nurse tells the patient's
nurse that there is no place in nursing for spiritual caring. The patient's nurse replies:
1. "You're correct; spiritual care should be left to a pastoral care professional."
2. "You're correct; religion is a personal decision."
3. "Nurses should explain their own religious beliefs to patients."
4. "Spiritual, mind, and body connections can affect health."
4
Which of the following is a strategy for creating work environments that enable nurses to
demonstrate more caring behaviors? (Select all that apply.)
1. Decreasing the number of consecutive shifts of the nursing staff
2. Increasing salary and vacation benefits of the nursing staff
3. Increasing the number of nurses who work each shift to decrease the nurse-patient ratio
4. Encouraging increased input concerning nursing functions from health care providers
5. Providing nursing staff an opportunity to discuss practice changes they can implement to enhance
opportunities for patient caring
3,5
,When a nurse helps a patient find the meaning of cancer by supporting beliefs about life, this is an
example of:
1. Instilling hope and faith.
2. Forming a human-altruistic value system.
3. Cultural caring.
4. Being with.
1
An example of a nurse caring behavior that families of acutely ill patients perceive as important to
patients' well-being is:
1. Making health care decisions for patients.
2. Having family members provide a patient's total personal hygiene.
3. Injecting the nurse's perceptions about the level of care provided.
4. Asking permission before performing a procedure on a patient.
4
A nurse demonstrated caring by helping family members to: (Select all that apply.)
1. Become active participants in care.
2. Remove themselves from personal care.
3. Make health care decisions for the patient.
4. Have uninterrupted time for family and patient to be together.
5. Have opportunities for the family to discuss their concerns.
1,4,5
Listening is not only "taking in" what a patient says, but it also includes:
1. Incorporating the views of the physician.
2. Correcting any errors in the patient's understanding.
3. Injecting the nurse's personal views and statements.
4. Interpreting and understanding what the patient means.
4
A nurse is caring for an older adult who needs to enter an assisted-living facility following
discharge from the hospital. Which of the following is an example of listening that displays caring?
1. The nurse encourages the patient to talk about his concerns while reviewing the computer screen
in the room.
2. The nurse sits at the patient's bedside, listens as he relays his fear of never seeing his home again,
and then asks if he wants anything to eat.
3. The nurse listens to the patient's story while sitting on the side of the bed and then summarizes
the story.
4. The nurse listens to the patient talk about his fears of not returning home and then tells him to
think positively.
3
Presence involves a person-to-person encounter that:
1. Enables patients to care for self.
2. Provides personal care to a patient.
, 3. Conveys a closeness and a sense of caring.
4. Describes being in close contact with a patient.
3
A nurse enters a patient's room, arranges the supplies for a Foley catheter insertion, and explains
the procedure to the patient. She tells the patient what to expect; just before inserting the
catheter, she tells the patient to relax and that, once the catheter is in place, she will not feel the
bladder pressure. The nurse then proceeds to skillfully insert the Foley catheter. This is an example
of what type of touch?
1. Caring touch
2. Protective touch
3. Task-oriented touch
4. Interpersonal touch
3
A hospice nurse sits at the bedside of a male patient in the final stages of cancer. He and his
parents made the decision that he would move home and they would help him in the final stages
of his disease. The family participates in his care, but lately the nurse has increased the amount of
time she spends with the family. Whenever she enters the room or approaches the patient to give
care, she touches his shoulder and tells him that she is present. This is an example of what type of
touch?
1. Caring touch
2. Protective touch
3. Task-oriented touch
4. Interpersonal touch
1
Match the following caring behaviors with their definitions.
Behaviors:
1. Knowing
2. Being with
3. Doing for
4. Maintaining belief
Definitions:
a. Sustaining faith in one's capacity to get through a situation
b. Striving to understand an event as meaning for another person
c. Being emotionally there for another person
d. Providing for another as he or she would do for themselves
1b, 2c, 3d, 4a
You are a new graduate nurse completing your orientation on a very busy intensive care unit. You
cannot read a health care provider's order for one of your patient's medications. You have heard
from more experienced nurses that this health care provider does not like to be called, and you
know that another of the health care provider's patients is very unstable. What is the most
appropriate next step for you to take?
A. Call the health care provider to clarify the order
(Answered) 249 Questions and Correct
Answers. 100% Verified.
1. Mrs. Yang is very stoic and never asks for help. Mattie has learned this and thus pretends that she
is running an errand on the other side of the building to secretly assist Mrs. Yang to the dining room
to ensure that she arrives safely to lunch. Mattie gently touches Mrs. Yang's shoulder as they walk
along the hallway. Which zone of touch is Mattie exhibiting?
C. Social zone
Rationale: The social zone of touch includes the hands, arms, shoulders, and back; permission is not
required to touch these areas.
2. Mrs. Yang tells Mattie that she has something important to tell her. Mattie uses the active
listening techniques of SOLER when communicating with Mrs. Yang. Which of the following are
techniques of SOLER? (Select all that apply.)
A. Listen to the patient.
B. Establish constant eye contact.
C. Sit facing the patient.
D. Observe an open posture.
E. Reiterate the patient's statements.
Answer: C, D
Rationale: The techniques of SOLER are: sit facing the patient; observe an open posture; lean toward
the patient; establish and maintain intermittent eye contact; and relax.
3. Mattie says to Mrs. Yang, "You look wonderful today, Mrs. Yang. You seem very rested. And what
a beautiful scarf! Did that come from China?" Mattie is sharing ___________ with Mrs. Yang.
Answer: Observations
Rationale: Nurses make observations by commenting on how the other person looks, sounds, or
acts. Stating observations often helps the patient communicate with the need for excessive
questioning, focusing, or clarification.
4. Mrs. Yang says to Mattie, "Where is my hula? This isn't my hula!"
Mattie replies, "I'm not sure I understand. Your hula? Perhaps do you mean your house? You don't
know where your house is? Did you mean house but mistakenly said hula?"
Mrs. Yang snaps, "Yes! My house. That's what I meant. The right word wouldn't come."
Mattie uses the communication technique of clarifying to explain further what Mrs. Yang is trying to
say.
A. True
B. False
Answer: A
Rationale: Alzheimer's patients typically confuse words. Clarifying by giving an example of what the
patient means helps resolve any confusion and improves communication between the nurse and
patient.
,A nurse hears a colleague tell a nursing student that she never touches a patient unless she is
performing a procedure or doing an assessment. The nurse tells the student that from a caring
perspective:
1. She does not touch the patients either.
2. Touch is a type of verbal communication.
3. Touch is only used when a patient is in pain.
4. Touch forms a connection between nurse and patient
4
Of the five caring processes described by Swanson, which describes "knowing the patient?"
1. Anticipating the patient's cultural preferences
2. Determining the patient's physician preference
3. Establishing an understanding of a specific patient
4. Gathering task-oriented information during assessment
3
A Muslim woman enters the clinic to have a woman's health examination for the first time. Which
nursing behavior applies Swanson's caring process of "knowing the patient?"
1. Sharing feelings about the importance of having regular woman's health examinations
2. Gaining an understanding of what a woman's health examination means to the patient
3. Recognizing that the patient is modest; and obtaining gender-congruent caregiver
4. Explaining the risk factors for cervical cancer
2
Fill-in-the-Blank. Swanson's caring process of ______ is demonstrated by a nurse helping a new
mother through the birthing experience.
Enabling
A patient is fearful of upcoming surgery and a possible cancer diagnosis. He discusses his love for
the Bible with his nurse, who recommends a favorite Bible verse. Another nurse tells the patient's
nurse that there is no place in nursing for spiritual caring. The patient's nurse replies:
1. "You're correct; spiritual care should be left to a pastoral care professional."
2. "You're correct; religion is a personal decision."
3. "Nurses should explain their own religious beliefs to patients."
4. "Spiritual, mind, and body connections can affect health."
4
Which of the following is a strategy for creating work environments that enable nurses to
demonstrate more caring behaviors? (Select all that apply.)
1. Decreasing the number of consecutive shifts of the nursing staff
2. Increasing salary and vacation benefits of the nursing staff
3. Increasing the number of nurses who work each shift to decrease the nurse-patient ratio
4. Encouraging increased input concerning nursing functions from health care providers
5. Providing nursing staff an opportunity to discuss practice changes they can implement to enhance
opportunities for patient caring
3,5
,When a nurse helps a patient find the meaning of cancer by supporting beliefs about life, this is an
example of:
1. Instilling hope and faith.
2. Forming a human-altruistic value system.
3. Cultural caring.
4. Being with.
1
An example of a nurse caring behavior that families of acutely ill patients perceive as important to
patients' well-being is:
1. Making health care decisions for patients.
2. Having family members provide a patient's total personal hygiene.
3. Injecting the nurse's perceptions about the level of care provided.
4. Asking permission before performing a procedure on a patient.
4
A nurse demonstrated caring by helping family members to: (Select all that apply.)
1. Become active participants in care.
2. Remove themselves from personal care.
3. Make health care decisions for the patient.
4. Have uninterrupted time for family and patient to be together.
5. Have opportunities for the family to discuss their concerns.
1,4,5
Listening is not only "taking in" what a patient says, but it also includes:
1. Incorporating the views of the physician.
2. Correcting any errors in the patient's understanding.
3. Injecting the nurse's personal views and statements.
4. Interpreting and understanding what the patient means.
4
A nurse is caring for an older adult who needs to enter an assisted-living facility following
discharge from the hospital. Which of the following is an example of listening that displays caring?
1. The nurse encourages the patient to talk about his concerns while reviewing the computer screen
in the room.
2. The nurse sits at the patient's bedside, listens as he relays his fear of never seeing his home again,
and then asks if he wants anything to eat.
3. The nurse listens to the patient's story while sitting on the side of the bed and then summarizes
the story.
4. The nurse listens to the patient talk about his fears of not returning home and then tells him to
think positively.
3
Presence involves a person-to-person encounter that:
1. Enables patients to care for self.
2. Provides personal care to a patient.
, 3. Conveys a closeness and a sense of caring.
4. Describes being in close contact with a patient.
3
A nurse enters a patient's room, arranges the supplies for a Foley catheter insertion, and explains
the procedure to the patient. She tells the patient what to expect; just before inserting the
catheter, she tells the patient to relax and that, once the catheter is in place, she will not feel the
bladder pressure. The nurse then proceeds to skillfully insert the Foley catheter. This is an example
of what type of touch?
1. Caring touch
2. Protective touch
3. Task-oriented touch
4. Interpersonal touch
3
A hospice nurse sits at the bedside of a male patient in the final stages of cancer. He and his
parents made the decision that he would move home and they would help him in the final stages
of his disease. The family participates in his care, but lately the nurse has increased the amount of
time she spends with the family. Whenever she enters the room or approaches the patient to give
care, she touches his shoulder and tells him that she is present. This is an example of what type of
touch?
1. Caring touch
2. Protective touch
3. Task-oriented touch
4. Interpersonal touch
1
Match the following caring behaviors with their definitions.
Behaviors:
1. Knowing
2. Being with
3. Doing for
4. Maintaining belief
Definitions:
a. Sustaining faith in one's capacity to get through a situation
b. Striving to understand an event as meaning for another person
c. Being emotionally there for another person
d. Providing for another as he or she would do for themselves
1b, 2c, 3d, 4a
You are a new graduate nurse completing your orientation on a very busy intensive care unit. You
cannot read a health care provider's order for one of your patient's medications. You have heard
from more experienced nurses that this health care provider does not like to be called, and you
know that another of the health care provider's patients is very unstable. What is the most
appropriate next step for you to take?
A. Call the health care provider to clarify the order
