NPLQ Course UPDATED ACTUAL Exam
Questions and CORRECT Answers
What is accountability for a lifeguard? - CORRECT ANSWER - Making sure you always
follow your training in the event of an emergency so that you have nothing to worry about in the
investigation
According the Health and Safety Act 1974, what must a lifeguard do? - CORRECT
ANSWER - Take care of themselves and others
Contribute to safety arrangements and the development of the PSOP
Co-Operate with colleagues
Notify your manager if of any situation that represents a danger
According the Health and Safety Act 1974, what must an employer do? - CORRECT
ANSWER - Protect the safety and welfare of members of the public and employees
Provide good information, instruction and training to enable employees to work safely
Regularly carry out risk assesments in the workplace
Develop PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
How should you act when speaking to a customer? - CORRECT ANSWER - Smile
Eye contact
Be fair but firm
Give reasons for any decisions made
Don't display anger
Never intimidate customers
Remain calm
,What does COSHH stand for? - CORRECT ANSWER - Control Of Substances Hazardous
to Health
What is COSHH? - CORRECT ANSWER - The regulation that requires employers to
control substances that are hazardous to health (chemicals, cleaning chemicals)
What does REACH stand for? - CORRECT ANSWER - Registration Evaluation
Authorisation and restriction of CHemicals
How do you recognise a prohibited sign? - CORRECT ANSWER - Red circle with Red
diagonal line going through, white background
How do you recognise a Warning sign? - CORRECT ANSWER - Yellow triangle, Black
outline
How do you recognise a mandatory sign? - CORRECT ANSWER - Blue circle
How do you recognise an emergency escape or first aid sign? - CORRECT ANSWER -
ALWAYS green and white
What does the prohibition sign signify? - CORRECT ANSWER - This shows behaviour
likely to increase or cause danger
What does the Warning sign signify? - CORRECT ANSWER - This gives warning of a
hazard or danger
What does a mandatory sign signify? - CORRECT ANSWER - This prescribes specific
behavior that MUST happen
What does the emergency escape or first aid sign signify? - CORRECT ANSWER - This
shows the position of emergency exits, first aid or rescue facilities
,What should the customer's perceptions of a lifeguard be? - CORRECT ANSWER - They
safeguard lives
They give peace of mind
They are professional and can be relied on
They offer excellent customer service
They represent the centre
They are friendly
The can advise swimmers
How should you deal with complaints? - CORRECT ANSWER - Listen carefully
WITHOUT INTERRUPTION to get the full details
Ask questions to get more info
Recap issue to show you have listened and understand situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for? - CORRECT ANSWER - Normal Operating Procedures/Plan
What will the employer have set out in the NOP? - CORRECT ANSWER - Rules of the
facility
Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in relation to the NOP? - CORRECT ANSWER - Understand
and apply the rules of your pool in accordance with your training
, Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your employer
What does PSOP stand for? - CORRECT ANSWER - Pool Safety Operating Procedures
What will your employer do in relation to the PSOP? - CORRECT ANSWER - They will
provide you with a full and thorough induction in the PSOP at the start of your employment
What will an induction cover? - CORRECT ANSWER - Basic Health and Safety
information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for? - CORRECT ANSWER - Emergency Action Plan
What will the NOP cover? - CORRECT ANSWER - Details of the pool
Potential Risks
Dealing with public
Lifeguards' duties and responsibilities
Systems of work
Operational Systems
Detailed work instructions
First aid supplies and training
Details of alarm systems and emergency equipment
Conditions of hire to outside organisations
Questions and CORRECT Answers
What is accountability for a lifeguard? - CORRECT ANSWER - Making sure you always
follow your training in the event of an emergency so that you have nothing to worry about in the
investigation
According the Health and Safety Act 1974, what must a lifeguard do? - CORRECT
ANSWER - Take care of themselves and others
Contribute to safety arrangements and the development of the PSOP
Co-Operate with colleagues
Notify your manager if of any situation that represents a danger
According the Health and Safety Act 1974, what must an employer do? - CORRECT
ANSWER - Protect the safety and welfare of members of the public and employees
Provide good information, instruction and training to enable employees to work safely
Regularly carry out risk assesments in the workplace
Develop PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
How should you act when speaking to a customer? - CORRECT ANSWER - Smile
Eye contact
Be fair but firm
Give reasons for any decisions made
Don't display anger
Never intimidate customers
Remain calm
,What does COSHH stand for? - CORRECT ANSWER - Control Of Substances Hazardous
to Health
What is COSHH? - CORRECT ANSWER - The regulation that requires employers to
control substances that are hazardous to health (chemicals, cleaning chemicals)
What does REACH stand for? - CORRECT ANSWER - Registration Evaluation
Authorisation and restriction of CHemicals
How do you recognise a prohibited sign? - CORRECT ANSWER - Red circle with Red
diagonal line going through, white background
How do you recognise a Warning sign? - CORRECT ANSWER - Yellow triangle, Black
outline
How do you recognise a mandatory sign? - CORRECT ANSWER - Blue circle
How do you recognise an emergency escape or first aid sign? - CORRECT ANSWER -
ALWAYS green and white
What does the prohibition sign signify? - CORRECT ANSWER - This shows behaviour
likely to increase or cause danger
What does the Warning sign signify? - CORRECT ANSWER - This gives warning of a
hazard or danger
What does a mandatory sign signify? - CORRECT ANSWER - This prescribes specific
behavior that MUST happen
What does the emergency escape or first aid sign signify? - CORRECT ANSWER - This
shows the position of emergency exits, first aid or rescue facilities
,What should the customer's perceptions of a lifeguard be? - CORRECT ANSWER - They
safeguard lives
They give peace of mind
They are professional and can be relied on
They offer excellent customer service
They represent the centre
They are friendly
The can advise swimmers
How should you deal with complaints? - CORRECT ANSWER - Listen carefully
WITHOUT INTERRUPTION to get the full details
Ask questions to get more info
Recap issue to show you have listened and understand situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for? - CORRECT ANSWER - Normal Operating Procedures/Plan
What will the employer have set out in the NOP? - CORRECT ANSWER - Rules of the
facility
Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in relation to the NOP? - CORRECT ANSWER - Understand
and apply the rules of your pool in accordance with your training
, Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your employer
What does PSOP stand for? - CORRECT ANSWER - Pool Safety Operating Procedures
What will your employer do in relation to the PSOP? - CORRECT ANSWER - They will
provide you with a full and thorough induction in the PSOP at the start of your employment
What will an induction cover? - CORRECT ANSWER - Basic Health and Safety
information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for? - CORRECT ANSWER - Emergency Action Plan
What will the NOP cover? - CORRECT ANSWER - Details of the pool
Potential Risks
Dealing with public
Lifeguards' duties and responsibilities
Systems of work
Operational Systems
Detailed work instructions
First aid supplies and training
Details of alarm systems and emergency equipment
Conditions of hire to outside organisations
