NURS299 Exam 3 2024/2025 Exam All
Answers and Illustrations Given
1. Mrs. Yang is very stoic and never asks for help. Mattie has learned this
and thus pretends that she is running an errand on the other side of the
building to secretly assist Mrs. Yang to the dining room to ensure that she
arrives safely to lunch. Mattie gently touches Mrs. Yang's shoulder as they
walk along the hallway. Which zone of touch is Mattie exhibiting? - 🧠
ANSWER ✔✔C. Social zone
Rationale: The social zone of touch includes the hands, arms, shoulders,
and back; permission is not required to touch these areas.
2. Mrs. Yang tells Mattie that she has something important to tell her.
Mattie uses the active listening techniques of SOLER when communicating
with Mrs. Yang. Which of the following are techniques of SOLER? (Select
all that apply.)
A. Listen to the patient.
B. Establish constant eye contact.
C. Sit facing the patient.
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,D. Observe an open posture.
E. Reiterate the patient's statements. - 🧠 ANSWER ✔✔Answer: C, D
Rationale: The techniques of SOLER are: sit facing the patient; observe an
open posture; lean toward the patient; establish and maintain intermittent
eye contact; and relax.
3. Mattie says to Mrs. Yang, "You look wonderful today, Mrs. Yang. You
seem very rested. And what a beautiful scarf! Did that come from China?"
Mattie is sharing ___________ with Mrs. Yang. - 🧠 ANSWER ✔✔Answer:
Observations
Rationale: Nurses make observations by commenting on how the other
person looks, sounds, or acts. Stating observations often helps the patient
communicate with the need for excessive questioning, focusing, or
clarification.
4. Mrs. Yang says to Mattie, "Where is my hula? This isn't my hula!"
Mattie replies, "I'm not sure I understand. Your hula? Perhaps do you mean
your house? You don't know where your house is? Did you mean house
but mistakenly said hula?"
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STATEMENT. ALL RIGHTS RESERVED
,Mrs. Yang snaps, "Yes! My house. That's what I meant. The right word
wouldn't come."
Mattie uses the communication technique of clarifying to explain further
what Mrs. Yang is trying to say.
A. True
B. False - 🧠 ANSWER ✔✔Answer: A
Rationale: Alzheimer's patients typically confuse words. Clarifying by giving
an example of what the patient means helps resolve any confusion and
improves communication between the nurse and patient.
*A nurse hears a colleague tell a nursing student that she never touches a
patient unless she is performing a procedure or doing an assessment. The
nurse tells the student that from a caring perspective:*
1. She does not touch the patients either.
2. Touch is a type of verbal communication.
3. Touch is only used when a patient is in pain.
4. Touch forms a connection between nurse and patient - 🧠 ANSWER ✔✔4
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STATEMENT. ALL RIGHTS RESERVED
, *Of the five caring processes described by Swanson, which describes
"knowing the patient?"*
1. Anticipating the patient's cultural preferences
2. Determining the patient's physician preference
3. Establishing an understanding of a specific patient
4. Gathering task-oriented information during assessment - 🧠 ANSWER
✔✔3
*A Muslim woman enters the clinic to have a woman's health examination
for the first time. Which nursing behavior applies Swanson's caring process
of "knowing the patient?"*
1. Sharing feelings about the importance of having regular woman's health
examinations
2. Gaining an understanding of what a woman's health examination means
to the patient
3. Recognizing that the patient is modest; and obtaining gender-congruent
caregiver
4. Explaining the risk factors for cervical cancer - 🧠 ANSWER ✔✔2
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STATEMENT. ALL RIGHTS RESERVED
Answers and Illustrations Given
1. Mrs. Yang is very stoic and never asks for help. Mattie has learned this
and thus pretends that she is running an errand on the other side of the
building to secretly assist Mrs. Yang to the dining room to ensure that she
arrives safely to lunch. Mattie gently touches Mrs. Yang's shoulder as they
walk along the hallway. Which zone of touch is Mattie exhibiting? - 🧠
ANSWER ✔✔C. Social zone
Rationale: The social zone of touch includes the hands, arms, shoulders,
and back; permission is not required to touch these areas.
2. Mrs. Yang tells Mattie that she has something important to tell her.
Mattie uses the active listening techniques of SOLER when communicating
with Mrs. Yang. Which of the following are techniques of SOLER? (Select
all that apply.)
A. Listen to the patient.
B. Establish constant eye contact.
C. Sit facing the patient.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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STATEMENT. ALL RIGHTS RESERVED
,D. Observe an open posture.
E. Reiterate the patient's statements. - 🧠 ANSWER ✔✔Answer: C, D
Rationale: The techniques of SOLER are: sit facing the patient; observe an
open posture; lean toward the patient; establish and maintain intermittent
eye contact; and relax.
3. Mattie says to Mrs. Yang, "You look wonderful today, Mrs. Yang. You
seem very rested. And what a beautiful scarf! Did that come from China?"
Mattie is sharing ___________ with Mrs. Yang. - 🧠 ANSWER ✔✔Answer:
Observations
Rationale: Nurses make observations by commenting on how the other
person looks, sounds, or acts. Stating observations often helps the patient
communicate with the need for excessive questioning, focusing, or
clarification.
4. Mrs. Yang says to Mattie, "Where is my hula? This isn't my hula!"
Mattie replies, "I'm not sure I understand. Your hula? Perhaps do you mean
your house? You don't know where your house is? Did you mean house
but mistakenly said hula?"
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
,Mrs. Yang snaps, "Yes! My house. That's what I meant. The right word
wouldn't come."
Mattie uses the communication technique of clarifying to explain further
what Mrs. Yang is trying to say.
A. True
B. False - 🧠 ANSWER ✔✔Answer: A
Rationale: Alzheimer's patients typically confuse words. Clarifying by giving
an example of what the patient means helps resolve any confusion and
improves communication between the nurse and patient.
*A nurse hears a colleague tell a nursing student that she never touches a
patient unless she is performing a procedure or doing an assessment. The
nurse tells the student that from a caring perspective:*
1. She does not touch the patients either.
2. Touch is a type of verbal communication.
3. Touch is only used when a patient is in pain.
4. Touch forms a connection between nurse and patient - 🧠 ANSWER ✔✔4
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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STATEMENT. ALL RIGHTS RESERVED
, *Of the five caring processes described by Swanson, which describes
"knowing the patient?"*
1. Anticipating the patient's cultural preferences
2. Determining the patient's physician preference
3. Establishing an understanding of a specific patient
4. Gathering task-oriented information during assessment - 🧠 ANSWER
✔✔3
*A Muslim woman enters the clinic to have a woman's health examination
for the first time. Which nursing behavior applies Swanson's caring process
of "knowing the patient?"*
1. Sharing feelings about the importance of having regular woman's health
examinations
2. Gaining an understanding of what a woman's health examination means
to the patient
3. Recognizing that the patient is modest; and obtaining gender-congruent
caregiver
4. Explaining the risk factors for cervical cancer - 🧠 ANSWER ✔✔2
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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STATEMENT. ALL RIGHTS RESERVED
