Arnold elizabeth boggs kathleen underman interpersonal relationships professional communication skills for nurses 2016 ...

,CONTENTS
PARTo I
CONCEPTUALo FOUNDATIONSo OFo INTERPERSONALo RELATIONSHIPSo ANDo PROFESSIO
NALoCOMMUNICATIONoSKILLS
1 Theoryo Basedo Perspectiveso ando Contemporaryo Dynamicso o 1
2 ProfessionaloGuidesoforoNursingoCommunicationo 22
3 ClinicaloJudgmentoandoEthicaloDecisionoMakingo 40
4 ClarityoandoSafetyoinoCommunicationo 57

PARTo IIo o ESSENTIALo COMMUNICATIONo SKILLS
5 Developingo Therapeutico Communicationo Skillso o o 75
6 VariationoinoCommunicationoStyleso 99
7 Interculturalo Communicationo 113
8 TherapeuticoCommunicationoinoGroupso 136

PARTo IIIo THERAPEUTICo INTERPERSONALo RELATIONSHIPo SKILLS
9 Selfo Concepto ino Professionalo Interpersonalo Relationshipso o o 159
10 Developingo Therapeutico Relationshipso o o 180
11 Bridgeso ando Barrierso ino Therapeutico Relationshipso o o 202
12 Communicatingo witho Familieso 217
13 ResolvingoConflictsobetweenoNurseoandoCliento 241

PARTo IVo COMMUNICATINGoTOo FOSTERo HEALTHo LITERACY,oHEALTHo PROMOTIONoANDo PREVENTIONo
OFo DISEASEoAMONGo DIVERSEo POPULATIONS
14 Communicatingo too Encourageo Healtho Literacy,o Healtho Promotion,o ando Preventiono ofo Diseaseo o o 261
15 Healtho Teachingo ando Coachingo o 284
16 EmpowermentoOrientedoCommunicationoStrategiesotooReduceoStresso 309

PARTo V ACCOMMODATINGo CLIENTSo WITHo SPECIALo COMMUNICATIONo NEEDS
17 CommunicatingowithoClientsoExperiencingoCommunicationoDeficitso 333
18 Communicatingo witho Childreno 345
19 Communicatingo witho OlderoAdultso 364
20 Communicatingo witho Clientso inoCrisiso 387
21 CommunicatingowithoClientsoandoFamiliesoatoEndoofoLifeo 407

PARTo VIo COLLABORATIVEo ANDo PROFESSIONALo COMMUNICATION
22 RoleoRelationshipsoandoInterprofessionaloCommunicationo 428
23 CommunicatingowithoOtheroHealthoProfessionalso 450
24 Communicatingoforo ContinuityoofoCareo 469
25 DocumentationoinoanoElectronicoErao 492
26 Communicationo ato theo Pointo ofo Care:oApplicationo ofo e-Healtho Technologieso o o 509

, SEVENTH E
o


DITION




Interpersonal o




Relationships
Professional Communication
o




Skills for Nurses o o




Elizabeth C. Arnold, PhD, RN, PMHCNS-BC
o o o o o


AssociateoProfessor,oRetiredo
UniversityoofoMarylandoSchooloofoNursing
Baltimore,oMaryland

FamilyoNurseoPsychotherapisto
Montgomeryo Village,o Maryland


Kathleen Underman Boggs, PhD, FNP-CS
o o o o


FamilyoNurseoPractitionero
AssociateoProfessoroEmeritus
CollegeoofoHealthoandoHumanoServiceso
UniversityoofoNorthoCarolinaoCharlotte
Charlotte,oNorthoCarolina

, 3251oRiverportoLane
St.oLouis,oMissourio63043

INTERPERSONAL o RELATIONSHIPS:o PROFESSIONAL
COMMUNICATIONo SKILLSo FOR o NURSES,oSEVENTHo EDITION ISBN:o 978-0-323-24281-3
Copyrighto ©o 2016o byo Elsevier,oInc.oAllo rightso reserved.

Noopartoofothisopublicationomayobeoreproducedoorotransmittedoinoanyoformoorobyoanyomeans,oelectronicoorome-
ochanical,oincludingophotocopying,orecording,ooroanyoinformationostorageoandoretrievalosystem,owithoutopermis
-
osionoinowritingofromotheopublisher.oDetailsoonohowotooseekopermission,ofurtheroinformationoaboutotheoPublishe
r’sopermissionsopoliciesoandoouroarrangementsowithoorganizationsosuchoasotheoCopyrightoClearanceoCenteroando
theoCopyrighto Licensingo Agency,ocano beo foundo ato ouro website:owww.elsevier.com/permissions.

ThisobookoandotheoindividualocontributionsocontainedoinoitoareoprotectedounderocopyrightobyotheoPublishero(oth
erothanoasomayobeonotedoherein).



Notices

Knowledgeoandobestopracticeoinothisofieldoareoconstantlyochanging.oAsoneworesearchoandoexperienceobroad
ouro understanding,ochangeso ino researcho methods,oprofessionalo practices,ooro medicalo treatmento mayo becom
en
enecessary.
Practitionersoandoresearchersomustoalwaysorelyoonotheiroownoexperienceoandoknowledgeoinoevaluatingoan
using
d oanyoinformation,omethods,ocompounds,ooroexperimentsodescribedoherein.oInousingosuchoinformationo
methods
or otheyoshouldobeomindfuloofotheiroown osafetyoandotheosafetyoofoothers,oincludingopartiesoforowhomot
hey
haveo ao professionalo responsibility.
Witho respecto too anyo drugo oro pharmaceuticalo productso identified,oreaderso areo advisedo too checko theo mo
current
st o informationo providedo (i)o ono procedureso featuredo oro (ii)o byo theo manufacturero ofo eacho producto too
administered,
be otoo verifyo theo recommendedo doseo oro formula,otheo methodo ando durationo ofo administration,oan
contraindications.oItoisotheoresponsibilityoofopractitioners,orelyingoonotheiroownoexperienceoandoknowledgeoo
d
ftheiropatients,otoomakeodiagnoses,otoodetermineodosagesoandotheobestotreatmentoforoeachoindividualopatient,oa
tootakeoalloappropriateosafetyoprecautions
nd
. Tootheofullestoextentoofotheolaw,oneitherotheoPublisheronorotheoauthors,ocontributors,ooroeditors,oassumeoa
liability
ny oforoanyoinjuryoand/orodamageotoopersonsooropropertyoasoaomatteroofoproductsoliability,onegligenceo
otherwise,
or ooro fromo anyo useo oro operationo ofo anyo methods,oproducts,o instructions,ooro ideaso containedo ino th
ematerialoherein.


Previousoeditionsocopyrightedo2011,o2007,o2003,o1999,o1995,oando1989.

InternationaloStandardoBookoNumber:o978-0-323-24281-3




Herdman,oT.H.o(Ed.)oNursingoDiagnoses-DefinitionsoandoClassificationo2015-
2017.oCopyrighto©o2014,o1994-
2014oNANDAoInternational.oUsedobyoarrangementowithoJohnoWileyo&oSonsoLimited.


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