Exam (elaborations) COMMERCE 4PA3: Chapter 11

COMMERCE 4PA3: Chapter 11

, Guidelines for Action - CORRECT ANSWERS-Priority objectives, priority actions,
leadership style, pace

priority objectives - CORRECT ANSWERS-things you want to accomplish first

Priority actions - CORRECT ANSWERS-indicate your priority targets and the first action
steps you will take

Leadership style - CORRECT ANSWERS-how you are going to manage the change
process

Pace - CORRECT ANSWERS-how rapidly to proceed

Behavioural vs Non-Behavioural Objectives - CORRECT ANSWERS-Priority Objectives
will be a blend of both

Non Behavioural Example: sell a business, raise new equity, make an acquisition

Behavioural Example: changing organization structure/management process to create
behavioural change, hiring people with new skills, acquiring new technology

Action Priorities - CORRECT ANSWERS-Asks: What behaviours do I want to change?
How are you going to change it?

Kotters Eight Generic steps to Action Priorities - CORRECT ANSWERS-1. Raising
Urgency
2. Building a Guiding Coalition
3. Creating a Vision
4. Communicating the Vision
5. Empowering others to act on the vision
6. Planning and Creating Short Term Wins
7. Consolidating Improvements and Creating More Change
8. Institutionalizing the Change (normalizing)

Three Most Important Steps From Kotter - CORRECT ANSWERS-raising urgency,
building a guiding coalition, consolidating improvements and creating more change

Key Reason Change Efforts Fail - CORRECT ANSWERS-people are not ready for
change and they lack urgency

Sense of Urgency vs. Type of Change - CORRECT ANSWERS-Crisis: High Urgency -
Problem is Clear

Anticipatory/Reactive - Urgency has to be actively increased and linked with emotion