Give 2 examples of Due Care - ANS-1. No Hoarseplay
2. Don't educate different strategies
three. Be secure
How do you assess whilst to use CPI? - ANS-Best path of motion to preserve the Care,
Welfare, Safety and Security of all
How do you address hard contributors? - ANS-1. Redirect
2. Find out why
3. Turn the question returned to the elegance
How do you determine a crew leader? - ANS-1. First at the scene
2. Has rapport
three. Is able, assured
Name 2 approaches that an character can act out? - ANS-1. PHYSICAL
2. VERBAL
Name three reasons for the usage of the supportive stance? - ANS-1. SAFETY
2. LESS THREATENING
three. SHOW HONOR AND RESPECT
Unit 1.
What is Level 1 in the Crisis Development Model? - ANS-ANXIETY- A noticible exchange in
someones normal conduct
Unit 1. Name the 4 ranges within the CPI Crisis Development Model - ANS-Level 1- Anxiety
= Supportive
Level 2- Defensive = Directive
Level three- Acting out individual = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - ANS-SUPPORTIVE-
nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - ANS-DIRECTIVE- Set
Limits, Persuasion, Choices
Unit 1. What is Level 2 of Crisis Dev. Model? - ANS-DEFENSIVE- Beginning level of lack of
rationality
Unit 1. What is Level three of Crisis Dev. Model? - ANS-ACTING OUT PERSON- Total Loss
of Rationality
Unit 1. What is Level four of Crisis Dev. Model Approach TENSION REDUCTION? -
ANS-THERAPUTICE RAPPORT- Re-establish Communication
Unit 1.What is Level three of Crisis Dev. Model Approach Acting Out Person? - ANS-NON
VERBAL PHYSICAL CRISIS INTERVENTION- A set of secure, non-harmful techniques that
are to be used as a remaining resort when their is danger to self or others, disruption to
environment
Unit 1.What is Level four of Crisis Dev. Model? - ANS-TENSION REDUCTION- lower in
energy
Unit 10: Postvention C O P I N G
, What does C O P I N G stand for? - ANS-The CPI Coping Model- Control, Orient, Patterns,
Investigate, Negotiate, Give
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? - ANS-1. Safety
2. Less Threatening
three. Show honor and respect
Unit 2: Nonverbal Behavior-
What is Kinesics? - ANS-Communication, posture/movement.
The non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What is Proxemics? - ANS-Areas surrounding the body this is taken into consideration an
extension of self
Unit three: Paraverbal Communication-
Paraverbal Components (Total Voice Control) - ANS-Tone- Avoid inflection of negativity
Volume- App. For dist. Of situation
Cadiance- a very good fee of rhythm
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? - ANS-How we say what we are saying
Unit four:Verbal Escalation Intervention-
Name a few Verbal Intervention Tecniques. - ANS-1. Offer Choices
2. Stay inside the present
3. Make Client a part of the Process
Unit four:Verbal Escalation Intervention-
What are the Keys to placing Limits in verbal escalation intervention? - ANS-Limits need to
be easy, truthful, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
What is Empathic Listening? - ANS-Active Process to find out what someone is trying to talk
1. Nonjudgmental
2. Listen Carefully
3. Undivided Attention
4. Allow Silence for Reflection
5. Use Restatement to Clarify
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum? - ANS-1. QUESTIONING-
info. In search of, tough (redirect, supply rational solutions)
2. REFUSAL- non-compliance (Set Limits)
three. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take critically, Get Help)
five. TENSION REDUCTION- restablish commumication (supply time and area and return to
nromal routines)
Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-
What are Precipitating Factors and the way can understanding these factors assist?? -
ANS-Internal / External elements on which personnel have little or no manage over.
(homelife, price range, work, fitness, weight loss plan)
1. Be Proactive
2. Help team of workers not to be a precipitating element
3. Don't take it individually
Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-