WVU BCOR 370 Final Exam
1. Control: The process of monitoring activities and correcting deviations from
standards
2. Feedforward control: Control at input; anticipates problems.
3. Concurrent control: Control during process; corrects problems as they happen
4. Feedback control: Control at output; corrects problems after they occur (US
historically likes this one best)
5. Financial statements are an example of...: Feedback/post-action control
6. Quality management: consistent conformance to customer expectations
7. Ideas of quality management (4):
1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
8. Team: a group of individuals engaged in collective work that requires joint
effort and generates positive synergy
9. Synergy: when output is greater than the sum total of inputs
10. 4 types of teams: Functional, cross-functional, problem-solving, self-
managed
11. Functional team: team that works within a department of an organization
12. Cross-functional team: team that is made up of different department
members
13. problem-solving team: team whose purpose is to solve a specific problem
14. self-managed team: team where members manage themselves, leadership
shared, very popular
, 15. 4 stages of team development:
1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
16. Characteristics of effective teams: clear unity of purpose self-conscious
clear & demanding goals informal, comfortable, relaxed extensive participation
in discussions freedom to express ideas disagreement is viewed as good
general agreement on decisions everyone carries their weight frequent
constructive criticism shared leadership
17. Characteristics of groupthink: social pressure against divergent views self-
censorship of ideas illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
18. Characteristics of teamthink: encourages divergent views open expression
of ideas awareness of limitations recognition of individual opinions utilization of
non-stereotypical views recognition of ethical consequences
19. Communication: process in which a sender encodes a message, then a
receiver decodes it into something meaningful, and responds with feedback
20. nonverbal communication: facial expressions, tone of voice, gestures, body
movements
21. percent of verbal communications: 7%
22. percent of vocal communication: 38%
23. percent of facial communication: 55%
24. barriers to communication: differing perceptions language differences noise
1. Control: The process of monitoring activities and correcting deviations from
standards
2. Feedforward control: Control at input; anticipates problems.
3. Concurrent control: Control during process; corrects problems as they happen
4. Feedback control: Control at output; corrects problems after they occur (US
historically likes this one best)
5. Financial statements are an example of...: Feedback/post-action control
6. Quality management: consistent conformance to customer expectations
7. Ideas of quality management (4):
1. intense focus on customer
2. improvement toward 100%
3. improve quality on everything, not just final product
4. employees involved in finding and solving problems
8. Team: a group of individuals engaged in collective work that requires joint
effort and generates positive synergy
9. Synergy: when output is greater than the sum total of inputs
10. 4 types of teams: Functional, cross-functional, problem-solving, self-
managed
11. Functional team: team that works within a department of an organization
12. Cross-functional team: team that is made up of different department
members
13. problem-solving team: team whose purpose is to solve a specific problem
14. self-managed team: team where members manage themselves, leadership
shared, very popular
, 15. 4 stages of team development:
1. Forming (uncertainty)
2. Storming (conflict)
3. Norming (cohesiveness)
4. Performing (functionality)
16. Characteristics of effective teams: clear unity of purpose self-conscious
clear & demanding goals informal, comfortable, relaxed extensive participation
in discussions freedom to express ideas disagreement is viewed as good
general agreement on decisions everyone carries their weight frequent
constructive criticism shared leadership
17. Characteristics of groupthink: social pressure against divergent views self-
censorship of ideas illusion of invulnerability
striving for illusion of unanimity
stereotyped views of enemies
illusion of morality
18. Characteristics of teamthink: encourages divergent views open expression
of ideas awareness of limitations recognition of individual opinions utilization of
non-stereotypical views recognition of ethical consequences
19. Communication: process in which a sender encodes a message, then a
receiver decodes it into something meaningful, and responds with feedback
20. nonverbal communication: facial expressions, tone of voice, gestures, body
movements
21. percent of verbal communications: 7%
22. percent of vocal communication: 38%
23. percent of facial communication: 55%
24. barriers to communication: differing perceptions language differences noise
