Operations Management Exam 1
Questions with Complete Answers 2025
What are the fundamental activities that organizations use to do work and achieve their goals? -
ANSWERSProcesses
The finance function influences operating decisions about - ANSWERScapacity expansion
Regardless of how departments and functions are individually managed, they are always linked
together through - ANSWERSProcesses
Which core process includes the activities required to produce and deliver the service or
product to the external customer? - ANSWERSorder fulfillment process
What is a characteristic of service provider operations? - ANSWERSperishable outputs
Core competencies reflect the collective learning of organization. Core competencies include -
ANSWERSa well trained, flexible workforce
The foundation for managing processes and value chains is - ANSWERSoperations strategy
Productivty - ANSWERSmulti factor inputs must be expressed in a common unit of measure
Graphically, what occurs at break even quantity? - ANSWERSTotal revenue line crosses total cost
line
, Decision making strategies that have include what characteristic require a Preference Matrix
approach? - ANSWERSmultiple criteria cannot be merged into a single measure
The criteria used in a preference matrix... - ANSWERScan be scored on any scale.
When evaluating alternative capacity decisions, qualitative concerns exclude... - ANSWERScash
flow
Input measures of capacity are preferred when there - ANSWERSflexible flow processes
Waiting-line problems that cannot be studied with waiting-line models must be analyzed with
which analytical tool?
A.
regression analysis
B.
decision trees
C.
simulation
D.
forecasting tools - ANSWERSsimulation
Anna's landscaping business has a capacity gap; which alternative can best be described as
"simply to do nothing"? - ANSWERSBase Case strategy
Chang and Chang observe that the competition is increasing the size of its warehouses. They
have decided to do the same. They are following _______ strategy. - ANSWERS"follow the
leader"
Questions with Complete Answers 2025
What are the fundamental activities that organizations use to do work and achieve their goals? -
ANSWERSProcesses
The finance function influences operating decisions about - ANSWERScapacity expansion
Regardless of how departments and functions are individually managed, they are always linked
together through - ANSWERSProcesses
Which core process includes the activities required to produce and deliver the service or
product to the external customer? - ANSWERSorder fulfillment process
What is a characteristic of service provider operations? - ANSWERSperishable outputs
Core competencies reflect the collective learning of organization. Core competencies include -
ANSWERSa well trained, flexible workforce
The foundation for managing processes and value chains is - ANSWERSoperations strategy
Productivty - ANSWERSmulti factor inputs must be expressed in a common unit of measure
Graphically, what occurs at break even quantity? - ANSWERSTotal revenue line crosses total cost
line
, Decision making strategies that have include what characteristic require a Preference Matrix
approach? - ANSWERSmultiple criteria cannot be merged into a single measure
The criteria used in a preference matrix... - ANSWERScan be scored on any scale.
When evaluating alternative capacity decisions, qualitative concerns exclude... - ANSWERScash
flow
Input measures of capacity are preferred when there - ANSWERSflexible flow processes
Waiting-line problems that cannot be studied with waiting-line models must be analyzed with
which analytical tool?
A.
regression analysis
B.
decision trees
C.
simulation
D.
forecasting tools - ANSWERSsimulation
Anna's landscaping business has a capacity gap; which alternative can best be described as
"simply to do nothing"? - ANSWERSBase Case strategy
Chang and Chang observe that the competition is increasing the size of its warehouses. They
have decided to do the same. They are following _______ strategy. - ANSWERS"follow the
leader"
