Publix Deli ROI Study guide UPDATED
Exam Questions and CORRECT Answers
What gives Publix Smoked Turkey its yellow color? - CORRECT ANSWER - Natural
Hickory wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - CORRECT ANSWER - 3oz on a
half and 6oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - CORRECT
ANSWER - Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - CORRECT ANSWER -
Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? - CORRECT
ANSWER - Poor visual appearance
What would 1/8 be on a digital scale? - CORRECT ANSWER - .125
Review the opening procedures for the department: - CORRECT ANSWER - 1. Turn on the
lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service
area *sinks* *slicers* *display cases* 4. Open all workstations. 5. Check signs, labels, and
pricing. 6. Clean front and back of case windows and all counters. 7. Stock supplies, workstation,
and hand-washing sinks. 8. Complete Proactive Walk
What are the steps to proper hand washing? - CORRECT ANSWER - Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and
hands, dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - CORRECT ANSWER - Under the sub station: day of
production plus one day... Hot case: 3 hours
, What portion of the special order form does the customer receive? - CORRECT ANSWER -
Canary Yellow
What is the process when completing a special order form? - CORRECT ANSWER - 1. Pick
up blank special order. 2. Write store information and date. 3. Take customer information: name
and address, phone number, pick-up date and time, type of function, whether paid or COD, who
the order was taken by. 4. Make suggestions before completing order. 5. Take product
information.
Proper mechanics when lifting and lowering objects: - CORRECT ANSWER - 1. Get firm
footing and keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up
or down slowly or smoothly. 3. Maintain your spines natural curve. 4. Grip the item firmly and
hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - CORRECT ANSWER - Pork and Ground Beef
What is the process of having a successful selling event? - CORRECT ANSWER - 1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen
attentively 5. Make suggestions 6. Be product minded 7. Be courteous 8. Be proud of your
appearance 9. Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - CORRECT ANSWER - Designed to generate
long-term sales increases through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - CORRECT ANSWER - Grease
cutter positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - CORRECT ANSWER -
6" off the floor and 18" from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? - CORRECT ANSWER - Ammonia and
bleach
Exam Questions and CORRECT Answers
What gives Publix Smoked Turkey its yellow color? - CORRECT ANSWER - Natural
Hickory wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - CORRECT ANSWER - 3oz on a
half and 6oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? - CORRECT
ANSWER - Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? - CORRECT ANSWER -
Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? - CORRECT
ANSWER - Poor visual appearance
What would 1/8 be on a digital scale? - CORRECT ANSWER - .125
Review the opening procedures for the department: - CORRECT ANSWER - 1. Turn on the
lights and equipment 2. Check special orders and make plans to fulfill them. 3. Set up service
area *sinks* *slicers* *display cases* 4. Open all workstations. 5. Check signs, labels, and
pricing. 6. Clean front and back of case windows and all counters. 7. Stock supplies, workstation,
and hand-washing sinks. 8. Complete Proactive Walk
What are the steps to proper hand washing? - CORRECT ANSWER - Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub finger tips and between fingers, rinse forearms and
hands, dry forearms and hands with paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - CORRECT ANSWER - Under the sub station: day of
production plus one day... Hot case: 3 hours
, What portion of the special order form does the customer receive? - CORRECT ANSWER -
Canary Yellow
What is the process when completing a special order form? - CORRECT ANSWER - 1. Pick
up blank special order. 2. Write store information and date. 3. Take customer information: name
and address, phone number, pick-up date and time, type of function, whether paid or COD, who
the order was taken by. 4. Make suggestions before completing order. 5. Take product
information.
Proper mechanics when lifting and lowering objects: - CORRECT ANSWER - 1. Get firm
footing and keep your feet wider than shoulder width. 2. Let your legs do the work by pushing up
or down slowly or smoothly. 3. Maintain your spines natural curve. 4. Grip the item firmly and
hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - CORRECT ANSWER - Pork and Ground Beef
What is the process of having a successful selling event? - CORRECT ANSWER - 1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended questions. 4. Listen
attentively 5. Make suggestions 6. Be product minded 7. Be courteous 8. Be proud of your
appearance 9. Maintain product quality 10. Offer more than expected
What is the importance of a selling event? - CORRECT ANSWER - Designed to generate
long-term sales increases through shared knowledge and providing samples to customers.
What is the proper chemical used to clean the cooler floors? - CORRECT ANSWER - Grease
cutter positive, Ultra Deli Dish, Q-San Sanitizer
What is the proper storage distance from ceiling/floor in the cooler? - CORRECT ANSWER -
6" off the floor and 18" from the ceiling (sprinkler heads)
What two chemicals should not be mixed together? - CORRECT ANSWER - Ammonia and
bleach
