BESTLEC
TEST BANK
Operations and Supply Chain Management. 17th Edition.
By F. Robert Jacobs
Latest Edition|| Chapter 1-22|| ISBN-13 978-1266271007
C
LE
ST
BE
1
,BESTLEC
Chapter 01 Test Bank Static
1. Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
C
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
LE
Blooms: Remember Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
ST
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
BE
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things
to create the most value. The doctor performed the surgery without error. Because the patient died, no
value was created.
AACSB: Analytical Thinking
Blooms: Analyze Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
4. A worker can be efficient without being effective.
2
,BESTLEC
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things
to create the most value. These are different things.
AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
5. A process can be effective without being efficient.
C
TRUE
LE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
"Being efficient" at the customer service counter at a local store or bank means using the fewest number
of clerks possible at the counter. Being effective, though, means minimizing the amount of time
customers need to wait in line.
ST
AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
BE
6. Operations and supply chain management is defined as the design, operation, and improvement of
the systems that create and deliver the firm's primary products and services.
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the
systems that create and deliver the firm's primary products and services.
AACSB: Analytical Thinking
Blooms: Remember Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
3
, BESTLEC
Topic: What Is Operations and Supply Chain Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as
quality divided by price.
AACSB: Analytical Thinking
Blooms: Remember Difficulty: 1 Easy
C
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
8.
LE
Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals.
ST
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
BE
AACSB: Analytical Thinking
Blooms: Analyze Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory
cannot excel on all performance measures, its management must devise a focused strategy, to perform a
limited set of tasks extremely well. This requires trade-offs.
4
TEST BANK
Operations and Supply Chain Management. 17th Edition.
By F. Robert Jacobs
Latest Edition|| Chapter 1-22|| ISBN-13 978-1266271007
C
LE
ST
BE
1
,BESTLEC
Chapter 01 Test Bank Static
1. Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
2. Effectiveness means doing the right things to create the most value for the company.
TRUE
C
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
LE
Blooms: Remember Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
ST
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In
operations management terms, we could refer to this doctor as being efficient but not effective.
BE
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things
to create the most value. The doctor performed the surgery without error. Because the patient died, no
value was created.
AACSB: Analytical Thinking
Blooms: Analyze Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
4. A worker can be efficient without being effective.
2
,BESTLEC
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things
to create the most value. These are different things.
AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
5. A process can be effective without being efficient.
C
TRUE
LE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
"Being efficient" at the customer service counter at a local store or bank means using the fewest number
of clerks possible at the counter. Being effective, though, means minimizing the amount of time
customers need to wait in line.
ST
AACSB: Analytical Thinking Blooms: Understand Difficulty: 2 Medium
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
BE
6. Operations and supply chain management is defined as the design, operation, and improvement of
the systems that create and deliver the firm's primary products and services.
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the
systems that create and deliver the firm's primary products and services.
AACSB: Analytical Thinking
Blooms: Remember Difficulty: 1 Easy
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
3
, BESTLEC
Topic: What Is Operations and Supply Chain Management?
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as
quality divided by price.
AACSB: Analytical Thinking
Blooms: Remember Difficulty: 1 Easy
C
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
8.
LE
Attempting to balance the desire to efficiently use resources while providing a highly effective
service may create conflict between the two goals.
ST
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
BE
AACSB: Analytical Thinking
Blooms: Analyze Difficulty: 1 Easy
Learning Objective: 01-04 Evaluate the efficiency of a firm. Topic: Efficiency, Effectiveness, and Value
9. Central to the concept of operations strategy are the notions of operations focus and trade-offs.
TRUE
Central to this thinking was the notion of factory focus and manufacturing trade-offs. Because a factory
cannot excel on all performance measures, its management must devise a focused strategy, to perform a
limited set of tasks extremely well. This requires trade-offs.
4
