Apple Certification 2024/2025 Exam
Questions and Answers 100%
Guaranteed Success | Already Rated A+
Quick Checks - 🧠ANSWER ✔✔Quick checks are the first step to resolving
issues.
Each symptom chart has a quick check section to guide you through the
process.
What is GSX? - 🧠ANSWER ✔✔Global Service Exchange. Basically the
HQ, such as creating repairs, ordering service inventory, technical and
operational procedures, researching repair history, etc.
Which part of a Service Guide provides an image of all parts and their
descriptions? - 🧠ANSWER ✔✔Exploded View
Which two of the following methods are recommended for locating the
Service Guide for a particular product? (Two Answers) - 🧠ANSWER
✔✔Search in GSX for "Whole Service Guide Catalog & Search in GSX
using the product serial number
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1
,What does each Service Guide contain? - 🧠ANSWER ✔✔Table of
Contents, provides links to individual sections of the Service Guide
Which two of the following procedures are Quick Checks? (Give two
Answers) - 🧠ANSWER ✔✔Restarting the Mac or iOS product & Checking
for software updates
Are Deep Dive procedures normally performed before checking in the
product? - 🧠ANSWER ✔✔No, they are not
Service Guide - 🧠ANSWER ✔✔A unique step by step guide to help you fix
a Apple Device
What are the Basics in a Table of Contents of a Service Guide? -
🧠ANSWER ✔✔Provides an overview of the product, serial number
locations, and safety guidelines. The Basics sections will all be different
depending on what device you are repairing
What is in the Troubleshooting Section? - 🧠ANSWER ✔✔Guide to
determine warranty coverage (iOS and Mac)
Micro-Inspection procedure to determine modifications (iOS)
Common software troubleshooting procedures (iOS)
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
2
,General Troubleshooting, including troubleshooting theory (Mac)
Quick Check Procedures, including resetting NVRAM and SMC (Mac)
Recovering a Lost Firmware Password (Mac)
Symptom Chart - 🧠ANSWER ✔✔Isolate unlikely causes, Apply Quick
Checks, Follow the Deep Dive flow charts
Deep Dive - 🧠ANSWER ✔✔This flow chart guides you through systematic
troubleshooting steps to find the issue and corrective actions to take. The
actions the technician performs are based on the YES or NO answer to the
questions. These steps are usually taken once the device has been
checked-in
Take Apart - 🧠ANSWER ✔✔The Take Apart section is organized by part,
starting with the external housing and working towards the logic board and
other internal parts. It gives you the process of how to take apart your
device you are wanting to fix
First Steps - 🧠ANSWER ✔✔These are the things you need to do before
the repair procedure has already started.
Tools - 🧠ANSWER ✔✔The tools section of the Take Apart lists the tools
required for the specific repair for the repair you are doing
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
3
, Steps for Removal & Reassembly - 🧠ANSWER ✔✔Removing a part, follow
the removal steps list in order. Reassembly Steps might not always be
provided. In such cases, the recommendation is to follow the removal
procedure in reverse order. Follow them closely!!
Views - 🧠ANSWER ✔✔The Views section is designed to help you identify
parts, screws, and the physical location of these components in a specific
product. Most service guides include an exploded view of all parts and a
Screw Chart with screw images and locations
Key Points (Introduction to Service Guides) - 🧠ANSWER ✔✔Always use
the latest Service Guide when servicing a given device
The Quick Check and Deep Dive sections help technicians troubleshoot
devices efficiently and accurately
Be sure to follow the First Steps section before attempting to complete the
repair in question
How to Identify a iPhone, iPad, Apple Watch - 🧠ANSWER ✔✔While each
model of the iPhone, iPad, and Apple Watch has unique features because
of these small features. Apple has a variety of different tools available to
help you determine which device you are troubleshooting.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
4
Questions and Answers 100%
Guaranteed Success | Already Rated A+
Quick Checks - 🧠ANSWER ✔✔Quick checks are the first step to resolving
issues.
Each symptom chart has a quick check section to guide you through the
process.
What is GSX? - 🧠ANSWER ✔✔Global Service Exchange. Basically the
HQ, such as creating repairs, ordering service inventory, technical and
operational procedures, researching repair history, etc.
Which part of a Service Guide provides an image of all parts and their
descriptions? - 🧠ANSWER ✔✔Exploded View
Which two of the following methods are recommended for locating the
Service Guide for a particular product? (Two Answers) - 🧠ANSWER
✔✔Search in GSX for "Whole Service Guide Catalog & Search in GSX
using the product serial number
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
1
,What does each Service Guide contain? - 🧠ANSWER ✔✔Table of
Contents, provides links to individual sections of the Service Guide
Which two of the following procedures are Quick Checks? (Give two
Answers) - 🧠ANSWER ✔✔Restarting the Mac or iOS product & Checking
for software updates
Are Deep Dive procedures normally performed before checking in the
product? - 🧠ANSWER ✔✔No, they are not
Service Guide - 🧠ANSWER ✔✔A unique step by step guide to help you fix
a Apple Device
What are the Basics in a Table of Contents of a Service Guide? -
🧠ANSWER ✔✔Provides an overview of the product, serial number
locations, and safety guidelines. The Basics sections will all be different
depending on what device you are repairing
What is in the Troubleshooting Section? - 🧠ANSWER ✔✔Guide to
determine warranty coverage (iOS and Mac)
Micro-Inspection procedure to determine modifications (iOS)
Common software troubleshooting procedures (iOS)
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
2
,General Troubleshooting, including troubleshooting theory (Mac)
Quick Check Procedures, including resetting NVRAM and SMC (Mac)
Recovering a Lost Firmware Password (Mac)
Symptom Chart - 🧠ANSWER ✔✔Isolate unlikely causes, Apply Quick
Checks, Follow the Deep Dive flow charts
Deep Dive - 🧠ANSWER ✔✔This flow chart guides you through systematic
troubleshooting steps to find the issue and corrective actions to take. The
actions the technician performs are based on the YES or NO answer to the
questions. These steps are usually taken once the device has been
checked-in
Take Apart - 🧠ANSWER ✔✔The Take Apart section is organized by part,
starting with the external housing and working towards the logic board and
other internal parts. It gives you the process of how to take apart your
device you are wanting to fix
First Steps - 🧠ANSWER ✔✔These are the things you need to do before
the repair procedure has already started.
Tools - 🧠ANSWER ✔✔The tools section of the Take Apart lists the tools
required for the specific repair for the repair you are doing
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
3
, Steps for Removal & Reassembly - 🧠ANSWER ✔✔Removing a part, follow
the removal steps list in order. Reassembly Steps might not always be
provided. In such cases, the recommendation is to follow the removal
procedure in reverse order. Follow them closely!!
Views - 🧠ANSWER ✔✔The Views section is designed to help you identify
parts, screws, and the physical location of these components in a specific
product. Most service guides include an exploded view of all parts and a
Screw Chart with screw images and locations
Key Points (Introduction to Service Guides) - 🧠ANSWER ✔✔Always use
the latest Service Guide when servicing a given device
The Quick Check and Deep Dive sections help technicians troubleshoot
devices efficiently and accurately
Be sure to follow the First Steps section before attempting to complete the
repair in question
How to Identify a iPhone, iPad, Apple Watch - 🧠ANSWER ✔✔While each
model of the iPhone, iPad, and Apple Watch has unique features because
of these small features. Apple has a variety of different tools available to
help you determine which device you are troubleshooting.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY STATEMENT.
ALL RIGHTS RESERVED
4
