DCA Final Exam Questions & Answers
2025/2026
It is important that every customer receives a warm greeting which includes your ____. -
ANSWERSName
What should be offered to every customer who is purchasing an interior, or bought an interior
through the super lane? - ANSWERSUnlimited
After identifying if the customer is an unlimited member, what should you be asking next? -
ANSWERSFocus areas
When approaching the vehicle, which areas should you be observing on the exterior of the
vehicle? Select all that apply: Scratches, headlights, make/model, license plate, windshield
chips, clearcoat - ANSWERSScratches, headlights, windshield chips & clearcoat
True or false: If a customer does not have a focus, you do not have to offer any products or
services. - ANSWERSFalse
What is the complementary service for any shampoo service? - ANSWERSFab protectant or
headliner
What is the complementary service for a wax? - ANSWERSRim wax
What is the complementary service for a super interior? - ANSWERSVinyl
What is the complementary service for a carpet shampoo? - ANSWERSSeat shampoo
, What services are good recommendations for vehicles that are brand new and in excellent
condition? - ANSWERSWax, Aquapel, leather, vinyl
What are additional services you can offer to a customer who is purchasing the express detail? -
ANSWERS6 month wax, engine detail, headlight resurface or restoration
If a customer is concerned with mud and salt in their floor area but has declined a $39.99 carpet
shampoo, how should you lead the sale from there? - ANSWERSMat shampoo
True or false: If a customer says something is too expensive, the DCA is permitted to offer the
service at a discounted rate. - ANSWERSFalse
True or false: All discounts of services must be approved by a member of management. -
ANSWERSTrue
If a car in your line went through the car wash and has less than perfect quality on the exterior
and you are unable to handle it yourself, what must you do? - ANSWERSSend them through for
a rewash or get a manager
How are areas of concern communicated with the Kiss Off tech? - ANSWERSWindow crayon
How many fragrances do customers receive with any of our interior options? - ANSWERS1
Where must the fragrance be placed in the vehicle? - ANSWERSVent
True or false: Delta Sonic does not permit the cleaning or removal of bodily fluids. -
ANSWERSTrue
2025/2026
It is important that every customer receives a warm greeting which includes your ____. -
ANSWERSName
What should be offered to every customer who is purchasing an interior, or bought an interior
through the super lane? - ANSWERSUnlimited
After identifying if the customer is an unlimited member, what should you be asking next? -
ANSWERSFocus areas
When approaching the vehicle, which areas should you be observing on the exterior of the
vehicle? Select all that apply: Scratches, headlights, make/model, license plate, windshield
chips, clearcoat - ANSWERSScratches, headlights, windshield chips & clearcoat
True or false: If a customer does not have a focus, you do not have to offer any products or
services. - ANSWERSFalse
What is the complementary service for any shampoo service? - ANSWERSFab protectant or
headliner
What is the complementary service for a wax? - ANSWERSRim wax
What is the complementary service for a super interior? - ANSWERSVinyl
What is the complementary service for a carpet shampoo? - ANSWERSSeat shampoo
, What services are good recommendations for vehicles that are brand new and in excellent
condition? - ANSWERSWax, Aquapel, leather, vinyl
What are additional services you can offer to a customer who is purchasing the express detail? -
ANSWERS6 month wax, engine detail, headlight resurface or restoration
If a customer is concerned with mud and salt in their floor area but has declined a $39.99 carpet
shampoo, how should you lead the sale from there? - ANSWERSMat shampoo
True or false: If a customer says something is too expensive, the DCA is permitted to offer the
service at a discounted rate. - ANSWERSFalse
True or false: All discounts of services must be approved by a member of management. -
ANSWERSTrue
If a car in your line went through the car wash and has less than perfect quality on the exterior
and you are unable to handle it yourself, what must you do? - ANSWERSSend them through for
a rewash or get a manager
How are areas of concern communicated with the Kiss Off tech? - ANSWERSWindow crayon
How many fragrances do customers receive with any of our interior options? - ANSWERS1
Where must the fragrance be placed in the vehicle? - ANSWERSVent
True or false: Delta Sonic does not permit the cleaning or removal of bodily fluids. -
ANSWERSTrue
