NSG 251 Study Questions 2025 Latest and Verified
Answers
communication
intentional or unintentional transmission of info
- nonverbal behaviors
- written communication
- tone
- words
- media
- consider: values, words, ideas, emotions, body language
professional communication in healthcare systems
complex, interactive process in clinical settings to help patients achieve goals
- development of medical partnerships
- allows for more effective diagnosis, better understanding of patient's condition, increased
patient satisfaction
- personalized therapeutic interventions
linear communication model
simplest model that focuses on sending and receiving messages
- used in emergency to get immediate info
- sender, message, receiver, communication channels, context
transactional communication model
more complex, reciprocal interaction with input, throughput, and output
- feedback loops
patient-centered communication
,- defined interpersonal boundaries with health-related purpose
- nonverbal communication supports this
- active listening (SOLER/SURETY)
- verbal responses
obstacles to effective communication in the patient
- preoccupied (pain, worry)
- unable to understand nursing terminology
- struggling with emotional topic
- feeling defensive, insecure, judged
- deprived of privacy
- sensory/cognitive deficits
obstacles to effective communication in the nurse
- preoccupied with personal agenda
- hurrying
- making assumptions about patient motivations
- stereotypes
- defensiveness/insecurity about ability to help
- thinking ahead to next question
- language not adding value to convo
additional factors influencing communication
- personal factors (eye contact, full attention, respect)
- self-awareness (personal issues, vulnerabilities, prejudices, countertransference)
- environmental factors (privacy, space, timing)
countertransference
refers to the nurse's behavioral and emotional response to the client
engaging the patient
, - give full attention
- clear mind of preconceived notions/biases
- watch posture
- shake hand with open facial expression and smile
- clear intro
- eye contact
building rapport/trust
basis for therapeutic nurse-patient relationship
- begin with routine questions
- be present, provide relevant info, actively listen
developing a shared partnership
- empathetic objectivity: experiencing patients as they are, not how you want them to be
- here and now: focus on current issues
- demonstrate respect
- authentic interest in patient
- consider competing goals/alternative ways to meet goals
finding common ground
encouraged by patient-centered communication strategies
- look for themes which reveal fear, feelings, level of engagement
- patient should understand full range of therapeutic choices available! this is critical to
informed consent
nonverbal cues
about 65% of communication is non-verbal
- gestures, expressions, responses
- assess for consistency between cues and verbal messages
active listening
Answers
communication
intentional or unintentional transmission of info
- nonverbal behaviors
- written communication
- tone
- words
- media
- consider: values, words, ideas, emotions, body language
professional communication in healthcare systems
complex, interactive process in clinical settings to help patients achieve goals
- development of medical partnerships
- allows for more effective diagnosis, better understanding of patient's condition, increased
patient satisfaction
- personalized therapeutic interventions
linear communication model
simplest model that focuses on sending and receiving messages
- used in emergency to get immediate info
- sender, message, receiver, communication channels, context
transactional communication model
more complex, reciprocal interaction with input, throughput, and output
- feedback loops
patient-centered communication
,- defined interpersonal boundaries with health-related purpose
- nonverbal communication supports this
- active listening (SOLER/SURETY)
- verbal responses
obstacles to effective communication in the patient
- preoccupied (pain, worry)
- unable to understand nursing terminology
- struggling with emotional topic
- feeling defensive, insecure, judged
- deprived of privacy
- sensory/cognitive deficits
obstacles to effective communication in the nurse
- preoccupied with personal agenda
- hurrying
- making assumptions about patient motivations
- stereotypes
- defensiveness/insecurity about ability to help
- thinking ahead to next question
- language not adding value to convo
additional factors influencing communication
- personal factors (eye contact, full attention, respect)
- self-awareness (personal issues, vulnerabilities, prejudices, countertransference)
- environmental factors (privacy, space, timing)
countertransference
refers to the nurse's behavioral and emotional response to the client
engaging the patient
, - give full attention
- clear mind of preconceived notions/biases
- watch posture
- shake hand with open facial expression and smile
- clear intro
- eye contact
building rapport/trust
basis for therapeutic nurse-patient relationship
- begin with routine questions
- be present, provide relevant info, actively listen
developing a shared partnership
- empathetic objectivity: experiencing patients as they are, not how you want them to be
- here and now: focus on current issues
- demonstrate respect
- authentic interest in patient
- consider competing goals/alternative ways to meet goals
finding common ground
encouraged by patient-centered communication strategies
- look for themes which reveal fear, feelings, level of engagement
- patient should understand full range of therapeutic choices available! this is critical to
informed consent
nonverbal cues
about 65% of communication is non-verbal
- gestures, expressions, responses
- assess for consistency between cues and verbal messages
active listening
