NSG 251 Final Exam Questions and Verified Answers
individuals ability to:
-resolve personal issues
-know personal vulnerabilities and prejudices
-beware of countertransference
what is self-awareness?
ability to manage our behaviors, thoughts, and emotions in a conscious and productive way
what is self-management?
ability to take the perspective of and empathize with others
what is social awareness?
a strategy in which an organization maintains an ongoing level of engagement with its client
-create a partnership instead of viewing the relationship as merely transactional
what is relationship management?
-acute stress
-chronic stress
-distress (harmful stress)
-eustress (beneficial stress)
what are the types of stress?
Physical Reactions: fatigue, health problems
Psychological Reactions: fear, guilt, emotional numbing, anger, anxiety, depression
what are common reactions to stress?
children express stress through behavior, usually corresponding with their developmental
stage and family patterns
-ex: acting out behaviors, psychosomatic illnesses
, how might children respond to stress/distress?
1. information is missing or not communicated
2. environment causes tension or competition
3. skills are lacking from one or both parties
4. values are different
5. sense of identity clashes or is taken advantage of
Why does conflict occur?
-be calm and use neutral language
-listen actively
-analyze the problem
-work together and find a common resolution
-set fair boundaries
conflict management styles: accommodating, avoiding, compromising, collaborating,
competing.
How can nurses handle conflict?
avoidance
reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing
the disagreement.
accommodation
resolves the conflict by giving in to the opposing party
competition
addresses the conflict directly to end conflict as quickly as possible (does not take input from
other party)
compromise
individuals ability to:
-resolve personal issues
-know personal vulnerabilities and prejudices
-beware of countertransference
what is self-awareness?
ability to manage our behaviors, thoughts, and emotions in a conscious and productive way
what is self-management?
ability to take the perspective of and empathize with others
what is social awareness?
a strategy in which an organization maintains an ongoing level of engagement with its client
-create a partnership instead of viewing the relationship as merely transactional
what is relationship management?
-acute stress
-chronic stress
-distress (harmful stress)
-eustress (beneficial stress)
what are the types of stress?
Physical Reactions: fatigue, health problems
Psychological Reactions: fear, guilt, emotional numbing, anger, anxiety, depression
what are common reactions to stress?
children express stress through behavior, usually corresponding with their developmental
stage and family patterns
-ex: acting out behaviors, psychosomatic illnesses
, how might children respond to stress/distress?
1. information is missing or not communicated
2. environment causes tension or competition
3. skills are lacking from one or both parties
4. values are different
5. sense of identity clashes or is taken advantage of
Why does conflict occur?
-be calm and use neutral language
-listen actively
-analyze the problem
-work together and find a common resolution
-set fair boundaries
conflict management styles: accommodating, avoiding, compromising, collaborating,
competing.
How can nurses handle conflict?
avoidance
reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing
the disagreement.
accommodation
resolves the conflict by giving in to the opposing party
competition
addresses the conflict directly to end conflict as quickly as possible (does not take input from
other party)
compromise
