CPOA 1: practice management
When a patient first walks into the office for an appointment the paraoptometric should...
acknowledge the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of a patient?
Using soft tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone technique?
Letting the phone ring several times before answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient the paraoptometric should
Ask to take a message
If a patient calls requesting information that will take a few minutes to locate the paraoptometric
should
Ask the patient if he or she would like to hold or ask to call the patient back
A phone message should include all of the following except..
Length of the call
A caller who insists on a price estimate over the phone should be
Told that the prices are estimated
The AOA set of principles that include the statement "to keep their patients eye, vision, and general
health paramount at all times" is part of the:
Code of Ethics
The practice of keeping medical records out of view of patients is compliant with:
HIPAA
When a patient presents with a complaint the paraoptometric should
Express concern and understanding
When making appointments the paraoptometric should not
Rely on memory
If in doubt as to whether a patient requires an emergency appointment the paraoptometric should
Consult with the doctor
Which of the following would not be considered an emergency situation requiring immediate
attention?
Loss of a contact lens
If the office is extremely behind schedule, the Paraoptometric should _____.
When a patient first walks into the office for an appointment the paraoptometric should...
acknowledge the patient with a courteous greeting
Which of the following would be considered appropriate behavior in front of a patient?
Using soft tones while speaking to other staff members
Which of the following would not be considered an appropriate telephone technique?
Letting the phone ring several times before answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient the paraoptometric should
Ask to take a message
If a patient calls requesting information that will take a few minutes to locate the paraoptometric
should
Ask the patient if he or she would like to hold or ask to call the patient back
A phone message should include all of the following except..
Length of the call
A caller who insists on a price estimate over the phone should be
Told that the prices are estimated
The AOA set of principles that include the statement "to keep their patients eye, vision, and general
health paramount at all times" is part of the:
Code of Ethics
The practice of keeping medical records out of view of patients is compliant with:
HIPAA
When a patient presents with a complaint the paraoptometric should
Express concern and understanding
When making appointments the paraoptometric should not
Rely on memory
If in doubt as to whether a patient requires an emergency appointment the paraoptometric should
Consult with the doctor
Which of the following would not be considered an emergency situation requiring immediate
attention?
Loss of a contact lens
If the office is extremely behind schedule, the Paraoptometric should _____.
