CPOA 1 PRACTICE MANAGEMENT EXAM
QUESTIONS AND ANSWERS
The paraoptometric should acknowledge the patient with a polite greeting when
they arrive at the office for their appointment.
In front of a patient, which of the following would be deemed proper behavior?
ANSWER SpeFinding the paraoptometric may take a few minutes aking to
other employees in a gentle manner
In your opinion, which of the following is not a suitable telephone technique?
ANSWER Giving the impression that your business is busy by letting the
phone ring multiple times before answering
The paraoptometric should respond to a call from a staff member who is
occupied with a patient. Request to take a message.
It may take a few minutes to find the paraoptometric if a patient calls to ask for
information. ANSWER Find out if the patient wants to be put on hold or if they
would prefer a callback.
All of the following should be included in a phone message, with one exception.
ANSWER Duration of the call
When a caller requests a price estimate over the phone, the ANSWER should
state that the prices are estimates.
"To keep their patients eye, vision, and general health paramount at all times" is
one of the AOA's tenets, which are included in the ANSWER Code of Ethics.
The practice of preventing patients from seeing medical records complies with:
ANSWER HIPAA
QUESTIONS AND ANSWERS
The paraoptometric should acknowledge the patient with a polite greeting when
they arrive at the office for their appointment.
In front of a patient, which of the following would be deemed proper behavior?
ANSWER SpeFinding the paraoptometric may take a few minutes aking to
other employees in a gentle manner
In your opinion, which of the following is not a suitable telephone technique?
ANSWER Giving the impression that your business is busy by letting the
phone ring multiple times before answering
The paraoptometric should respond to a call from a staff member who is
occupied with a patient. Request to take a message.
It may take a few minutes to find the paraoptometric if a patient calls to ask for
information. ANSWER Find out if the patient wants to be put on hold or if they
would prefer a callback.
All of the following should be included in a phone message, with one exception.
ANSWER Duration of the call
When a caller requests a price estimate over the phone, the ANSWER should
state that the prices are estimates.
"To keep their patients eye, vision, and general health paramount at all times" is
one of the AOA's tenets, which are included in the ANSWER Code of Ethics.
The practice of preventing patients from seeing medical records complies with:
ANSWER HIPAA
