WGU C484 Organizational Behavior Multiple Choice
Questions with verified answers
________ bias refers to the tendency for people to base their judgments on
information that is easily accessible.
a) Availability
b) Overconfidence
c) Confirmation
d) Hindsight Ans✓✓✓ Availability
________ is as important for managers as for front-line employees and, among all
Big Five Model traits, is most consistently related to job performance.
a. Extroversion
b. Agreeableness
c. Conscientiousness
d. Emotional stability Ans✓✓✓ Conscientiousness
"A's" cubicle neighbor "B", though an understanding and great co-worker, talks
loudly on the phone. "A" gets annoyed every time "B's" phone rings but has
decided it's simply not worth the trouble to talk about it. "A's" conflict-handling
intention is called ________.
a) competing
b) avoiding
c) accommodating
d) compromising Ans✓✓✓ avoiding
,"A" is devout and very active in a church. "A" is also a very dedicated employee.
"A's" manager offers "A" a promotion, but the new role will require work on
Sundays. "A" would like the promotion but realizes that it would require missing
some church activities. In this situation, A is most likely to experience ________.
a) role conflict
b) social loafing
c) groupthink
d) role fuzziness Ans✓✓✓ role conflict
1) Which of the following is an instrumental value?
a) personal discipline
b) social recognition
c) economic success
world peace Ans✓✓✓ personal discipline
4) The concept of ________ can be applied to appraisals to increase the
perception that employees are treated fairly.
a) selective evaluation
b) due process
c) multiple raters
d) selective retention Ans✓✓✓ due process
A high school teacher wants students to actively participate more in class. The
teacher decides to use reinforcement theory to get the required results. Which of
the following methods is most likely to be used?
a) The teacher is going to call on students at random.
, b) The teacher is going to provide a model for what participation should look like
c) The teacher is going to ask the students that always participate to allow the
others to have a chance.
d) The teacher is going to give students extra credit each time that they
contribute. Ans✓✓✓ The teacher is going to give students extra credit each time
that they contribute.
A process of making decisions by constructing simplified models that extract the
essential features from problems without capturing all their complexity is known
as ________.
a) rational decision making
b) bounded rationality
c) active selection
d) incremental decision making Ans✓✓✓ bounded rationality
A strong culture should reduce employee turnover, because it results in
________.
a) a highly centralized organization
b) cohesiveness and organizational commitment
c) a highly formalized organization
d) an outcome-oriented organization Ans✓✓✓ cohesiveness and organizational
commitment
A transactional leader is likely to ________.
a) reward employees for the work that they have done, thus recognizing
accomplishments
b) help followers trust the leader and develop a loyalty toward the common vision
Questions with verified answers
________ bias refers to the tendency for people to base their judgments on
information that is easily accessible.
a) Availability
b) Overconfidence
c) Confirmation
d) Hindsight Ans✓✓✓ Availability
________ is as important for managers as for front-line employees and, among all
Big Five Model traits, is most consistently related to job performance.
a. Extroversion
b. Agreeableness
c. Conscientiousness
d. Emotional stability Ans✓✓✓ Conscientiousness
"A's" cubicle neighbor "B", though an understanding and great co-worker, talks
loudly on the phone. "A" gets annoyed every time "B's" phone rings but has
decided it's simply not worth the trouble to talk about it. "A's" conflict-handling
intention is called ________.
a) competing
b) avoiding
c) accommodating
d) compromising Ans✓✓✓ avoiding
,"A" is devout and very active in a church. "A" is also a very dedicated employee.
"A's" manager offers "A" a promotion, but the new role will require work on
Sundays. "A" would like the promotion but realizes that it would require missing
some church activities. In this situation, A is most likely to experience ________.
a) role conflict
b) social loafing
c) groupthink
d) role fuzziness Ans✓✓✓ role conflict
1) Which of the following is an instrumental value?
a) personal discipline
b) social recognition
c) economic success
world peace Ans✓✓✓ personal discipline
4) The concept of ________ can be applied to appraisals to increase the
perception that employees are treated fairly.
a) selective evaluation
b) due process
c) multiple raters
d) selective retention Ans✓✓✓ due process
A high school teacher wants students to actively participate more in class. The
teacher decides to use reinforcement theory to get the required results. Which of
the following methods is most likely to be used?
a) The teacher is going to call on students at random.
, b) The teacher is going to provide a model for what participation should look like
c) The teacher is going to ask the students that always participate to allow the
others to have a chance.
d) The teacher is going to give students extra credit each time that they
contribute. Ans✓✓✓ The teacher is going to give students extra credit each time
that they contribute.
A process of making decisions by constructing simplified models that extract the
essential features from problems without capturing all their complexity is known
as ________.
a) rational decision making
b) bounded rationality
c) active selection
d) incremental decision making Ans✓✓✓ bounded rationality
A strong culture should reduce employee turnover, because it results in
________.
a) a highly centralized organization
b) cohesiveness and organizational commitment
c) a highly formalized organization
d) an outcome-oriented organization Ans✓✓✓ cohesiveness and organizational
commitment
A transactional leader is likely to ________.
a) reward employees for the work that they have done, thus recognizing
accomplishments
b) help followers trust the leader and develop a loyalty toward the common vision
