Qualtrics Certification Questions And Answers With
Real Tests
Which of the following question-wording choices is an example of a double-barreled question?
1-please rate our customer service on their patience
2-please rate our customer service on their efficiency
3- please rate our customer service on friendliness and efficiency
4-please rate out customer service on their friendliness ANS 3
Which of the following is NOT an example of a leading question?
1-please tell us what you think about the new and improved product packaging
2- please tell us what you love about the new product packaging
3-please tell us what you think about the updated product packaging
4-please tell us what you think is good about our new product packaging ANS 3
True or False: Survey length plays an important role in influencing survey completion rates. ANS
True
Which of the following is an example of a well written question statement?
1-Product X is the most efficient and competent
2-Porduct X offers good customer service and online services
3-Product X offers god value for money and services
4-Prodcut X offers services for a fair price ANS 4
True or False that this is an example of XM: An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in collecting data related to those issues. ANS
True
Which of the following examples of question wording is written according to design best practices?
1-do you always shop at our store
2-how satisfied were you with the customer support representative
, 3-how satisfied were you with the fast and improved online experience
4-how satisfied were you with our food and customer service ANS 2
Each of the choices below is a step in the recommended workflow for creating a survey project. What is
the first step you should take?
1-planning the order of your questions
2-setting a survey length
3-producing your answer choices
4-setting your research objectives ANS 4
An organization collects data about a future interaction to understand the potential reaction to the
interaction.What kind of information is being collected?
1-expereince expectations
2-ad-hoc diagnostics
3-relationship attitudes
4-choice preferences ANS 1
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
1-technology
2-culture
3-competency
4-execution ANS 2
Which of the following is an example of Experience Data (X Data)?
1-loyalty status
2-mobile number
3-region
4-overall satisfaction ANS 4
Real Tests
Which of the following question-wording choices is an example of a double-barreled question?
1-please rate our customer service on their patience
2-please rate our customer service on their efficiency
3- please rate our customer service on friendliness and efficiency
4-please rate out customer service on their friendliness ANS 3
Which of the following is NOT an example of a leading question?
1-please tell us what you think about the new and improved product packaging
2- please tell us what you love about the new product packaging
3-please tell us what you think about the updated product packaging
4-please tell us what you think is good about our new product packaging ANS 3
True or False: Survey length plays an important role in influencing survey completion rates. ANS
True
Which of the following is an example of a well written question statement?
1-Product X is the most efficient and competent
2-Porduct X offers good customer service and online services
3-Product X offers god value for money and services
4-Prodcut X offers services for a fair price ANS 4
True or False that this is an example of XM: An organization identifies issues in their service delivery
operations and sets out to write questions that will aid in collecting data related to those issues. ANS
True
Which of the following examples of question wording is written according to design best practices?
1-do you always shop at our store
2-how satisfied were you with the customer support representative
, 3-how satisfied were you with the fast and improved online experience
4-how satisfied were you with our food and customer service ANS 2
Each of the choices below is a step in the recommended workflow for creating a survey project. What is
the first step you should take?
1-planning the order of your questions
2-setting a survey length
3-producing your answer choices
4-setting your research objectives ANS 4
An organization collects data about a future interaction to understand the potential reaction to the
interaction.What kind of information is being collected?
1-expereince expectations
2-ad-hoc diagnostics
3-relationship attitudes
4-choice preferences ANS 1
An organization that is consistently collecting and acting on feedback data to nurture an environment of
continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
1-technology
2-culture
3-competency
4-execution ANS 2
Which of the following is an example of Experience Data (X Data)?
1-loyalty status
2-mobile number
3-region
4-overall satisfaction ANS 4
