SMART SERVE CERTIFICATION
PRACTICE EXAM Questions with
100% Correct Answers Latest Versions
2025 TOP RATED A+
What do the last two numbers on a driver's licence
represent? - ...ANSWER...day of birth
Driver's licences issued to individuals aged 16 to 18
will have what? - ...ANSWER...an "age 19" banner
followed by the exact date the cardholder turns 19.
SIMPLE approach for retail sales - ...ANSWER...S:
check for SIGNS of intoxication
I: make sure that a customer's ID is valid
M: MONITOR what is going on around you
P: PREVENT customers from purchasing alcohol if
they are underage or intoxicated
L: LET your manager and co-workers know if you
have refused a sale
T/F: You shouldn't give someone a drink they didn't
order - ...ANSWER...True
,resealed with a natural or synthetic cork, flush
with the top of the bottle.
Maria is slurring her speech, and having difficulty
with coordination and balance. Is she intoxicated?
-
...ANSWER..Maybe, but Maria may have a medical
condition that mimics these signs.
If a customer is served to the point of intoxication,
when does the server's responsibility end? -
...ANSWER..When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's
alcohol consumption? - ...ANSWER..►Use
different glasses for alcoholic and non-alcoholic
drinks.
► Check the customer's bill, if they're running a
tab.
► Keep track of the number of drinks that your
customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may
have been tampered with? - ...ANSWER..►The I.D.
has folds or bends.
► Changed numbers on date of birth.
► Air bubbles in the lamination.
► Thicker lamination on the photo area.
,It is important to let your co-workers and
manager know if you have given a customer which
rating? -
...ANSWER..Yellow or Red
If the same number of standard drinks is
consumed, which guest will most likely have the
lowest BAC? -
...ANSWER..A young, physically fit male.
Which of the following customers will likely have
the lowest BAC after consuming the same number
of Standard Drinks in the same amount of time? -
...ANSWER..A young, lean man.
The Traffic Light System is a helpful way to: -
...ANSWER..Decide whether to serve, slow down,
or stop service to a customer.
Why is it important for you to know the features of
all accepted forms of I.D.? - ...ANSWER..It's
everyone's job in a licensed establishment to
ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the
distinguishing features.
Serving an underage customer can lead to
criminal charges for you and your employer.
► All of the above.
, Select all that apply.
...ANSWER..►By law, no one can be required to
show their Ontario Health Card.
► It is illegal to collect or record information
from the
Ontario Health Card.
► If an Ontario Health Card is offered voluntarily,
it can be accepted at your discretion.
John attends a work reception held at a
restaurant. The bartender notices John taking
many drinks from the trays being carried around.
When John knocks over a tray of drinks, the
restaurant's manager suggests that John call it a
night and offers to get him a taxi. John's boss
intervenes and says that she will make sure that
John gets home safely. John somehow leaves
without anyone noticing and crashes his car a few
blocks away. Who can be held liable? -
...ANSWER..Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor
Licence and Control Act, 2019? -
...ANSWER..►Allowing guests who smoke to take
their drink with them outside of the licensed area.
► Serving or selling alcohol to an already
intoxicated guest.
► Accepting an out-of-province I.D.
PRACTICE EXAM Questions with
100% Correct Answers Latest Versions
2025 TOP RATED A+
What do the last two numbers on a driver's licence
represent? - ...ANSWER...day of birth
Driver's licences issued to individuals aged 16 to 18
will have what? - ...ANSWER...an "age 19" banner
followed by the exact date the cardholder turns 19.
SIMPLE approach for retail sales - ...ANSWER...S:
check for SIGNS of intoxication
I: make sure that a customer's ID is valid
M: MONITOR what is going on around you
P: PREVENT customers from purchasing alcohol if
they are underage or intoxicated
L: LET your manager and co-workers know if you
have refused a sale
T/F: You shouldn't give someone a drink they didn't
order - ...ANSWER...True
,resealed with a natural or synthetic cork, flush
with the top of the bottle.
Maria is slurring her speech, and having difficulty
with coordination and balance. Is she intoxicated?
-
...ANSWER..Maybe, but Maria may have a medical
condition that mimics these signs.
If a customer is served to the point of intoxication,
when does the server's responsibility end? -
...ANSWER..When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's
alcohol consumption? - ...ANSWER..►Use
different glasses for alcoholic and non-alcoholic
drinks.
► Check the customer's bill, if they're running a
tab.
► Keep track of the number of drinks that your
customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may
have been tampered with? - ...ANSWER..►The I.D.
has folds or bends.
► Changed numbers on date of birth.
► Air bubbles in the lamination.
► Thicker lamination on the photo area.
,It is important to let your co-workers and
manager know if you have given a customer which
rating? -
...ANSWER..Yellow or Red
If the same number of standard drinks is
consumed, which guest will most likely have the
lowest BAC? -
...ANSWER..A young, physically fit male.
Which of the following customers will likely have
the lowest BAC after consuming the same number
of Standard Drinks in the same amount of time? -
...ANSWER..A young, lean man.
The Traffic Light System is a helpful way to: -
...ANSWER..Decide whether to serve, slow down,
or stop service to a customer.
Why is it important for you to know the features of
all accepted forms of I.D.? - ...ANSWER..It's
everyone's job in a licensed establishment to
ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the
distinguishing features.
Serving an underage customer can lead to
criminal charges for you and your employer.
► All of the above.
, Select all that apply.
...ANSWER..►By law, no one can be required to
show their Ontario Health Card.
► It is illegal to collect or record information
from the
Ontario Health Card.
► If an Ontario Health Card is offered voluntarily,
it can be accepted at your discretion.
John attends a work reception held at a
restaurant. The bartender notices John taking
many drinks from the trays being carried around.
When John knocks over a tray of drinks, the
restaurant's manager suggests that John call it a
night and offers to get him a taxi. John's boss
intervenes and says that she will make sure that
John gets home safely. John somehow leaves
without anyone noticing and crashes his car a few
blocks away. Who can be held liable? -
...ANSWER..Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor
Licence and Control Act, 2019? -
...ANSWER..►Allowing guests who smoke to take
their drink with them outside of the licensed area.
► Serving or selling alcohol to an already
intoxicated guest.
► Accepting an out-of-province I.D.
