309 Quality Management
With Accreditation Canada's Qmentum program, organizations are surveyed every
a. two years.
b. three years.
c. four years.
d. five years. - ANS -c. four years
The nosocomial infection rate for a hospital is 0.2%, whereas the rate at a similar hospital
across town is 0.3%. This is an example of
a. benchmark.
b. check sheet.
c. data abstract.
d. run chart. - ANS -a. benchmark
Shared leadership, within the context of quality management and improvement, means
a. all vice presidents and above are involved in the performance improvement program.
b. employees are participants in the performance improvement program.
c. the board of directors and organizational leadership are responsible for the performance
improvement program.
d. union leadership and administration lead the performance improvement program. - ANS -b.
employees are participants in the performance improvement program.
Accreditation Canada is itself accredited by
a. CHIMA
b. HealthCareCAN
c. ISQua
d. Joint Commission on the Accreditation of Hospitals - ANS -c. ISQua
A potentially compensable event is
a. a situation or cause of harm or damages which has caused or may cause an adverse effect.
b. an accident that has caused harm and may lead to professional, facility or general liability
claims that may result in financial loss to the facility through a compensation claim from the
injured party.
c. individual episodes of harm or potential harm to individual, the public or staff.
d. the probability, likelihood, occurrence or course of action that involves an adverse or
unwanted event, and the severity or degree of the consequences of that event. - ANS -b. an
accident that has caused harm and may lead to professional, facility or general liability claims
, that may result in financial loss to the facility through a compensation claim from the injured
party.
A patient is dissatisfied with his or her care. The individual he or she should contact regarding
this is the
a. Discharge Planner
b. Patient Advocate.
c. Risk Manager.
d. Utilization Review Coordinator. - ANS -b. patient advocate
A tool used to display performance data over time is a
a. benchmark.
b. run chart.
c. status process control chart.
d. time ladder. - ANS -b. run chart
Investigating reported incidents or addressing occurrence reports promptly is risk
a. analysis.
b. control.
c. evaluation.
d. identification. - ANS -d. identification
Determining the effectiveness of a risk management program is known as risk
a. analysis.
b. control.
c. evaluation.
d. identification. - ANS -c. evaluation
The technique that would be best to display rankings is the
a. bar graph.
b. histogram.
c. Pareto chart.
d. scatter diagram. - ANS -c. Pareto chart
Patient safety is not a key determinant in the accreditation decision process. True or false? -
ANS -false
Professional organizations that establish quality standards and conduct periodic assessments of
the performance of individual healthcare organizations against those standards are known as
a. standards development organizations.
b. accreditation organizations.
c. provincial licensing organizations.
d. public health organizations. - ANS -b. accreditation organizations
With Accreditation Canada's Qmentum program, organizations are surveyed every
a. two years.
b. three years.
c. four years.
d. five years. - ANS -c. four years
The nosocomial infection rate for a hospital is 0.2%, whereas the rate at a similar hospital
across town is 0.3%. This is an example of
a. benchmark.
b. check sheet.
c. data abstract.
d. run chart. - ANS -a. benchmark
Shared leadership, within the context of quality management and improvement, means
a. all vice presidents and above are involved in the performance improvement program.
b. employees are participants in the performance improvement program.
c. the board of directors and organizational leadership are responsible for the performance
improvement program.
d. union leadership and administration lead the performance improvement program. - ANS -b.
employees are participants in the performance improvement program.
Accreditation Canada is itself accredited by
a. CHIMA
b. HealthCareCAN
c. ISQua
d. Joint Commission on the Accreditation of Hospitals - ANS -c. ISQua
A potentially compensable event is
a. a situation or cause of harm or damages which has caused or may cause an adverse effect.
b. an accident that has caused harm and may lead to professional, facility or general liability
claims that may result in financial loss to the facility through a compensation claim from the
injured party.
c. individual episodes of harm or potential harm to individual, the public or staff.
d. the probability, likelihood, occurrence or course of action that involves an adverse or
unwanted event, and the severity or degree of the consequences of that event. - ANS -b. an
accident that has caused harm and may lead to professional, facility or general liability claims
, that may result in financial loss to the facility through a compensation claim from the injured
party.
A patient is dissatisfied with his or her care. The individual he or she should contact regarding
this is the
a. Discharge Planner
b. Patient Advocate.
c. Risk Manager.
d. Utilization Review Coordinator. - ANS -b. patient advocate
A tool used to display performance data over time is a
a. benchmark.
b. run chart.
c. status process control chart.
d. time ladder. - ANS -b. run chart
Investigating reported incidents or addressing occurrence reports promptly is risk
a. analysis.
b. control.
c. evaluation.
d. identification. - ANS -d. identification
Determining the effectiveness of a risk management program is known as risk
a. analysis.
b. control.
c. evaluation.
d. identification. - ANS -c. evaluation
The technique that would be best to display rankings is the
a. bar graph.
b. histogram.
c. Pareto chart.
d. scatter diagram. - ANS -c. Pareto chart
Patient safety is not a key determinant in the accreditation decision process. True or false? -
ANS -false
Professional organizations that establish quality standards and conduct periodic assessments of
the performance of individual healthcare organizations against those standards are known as
a. standards development organizations.
b. accreditation organizations.
c. provincial licensing organizations.
d. public health organizations. - ANS -b. accreditation organizations
