ServiceNow HRSD Implementation Specialist
Exam UPDATED ACTUAL Exam
Questions and CORRECT Answers
What are the plugins for HRSD - CORRECT ANSWER - 1. HR Case and Knowledge
Management (HR Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables? - CORRECT ANSWER - Each HR service is
associated with only one COE table
The HR Core Case table extends which table? - CORRECT ANSWER - The task table.
Each of the HR tables is _ so that only users with approved roles may access it - CORRECT
ANSWER - Scoped
What main benefit does scoping HR applications provide? - CORRECT ANSWER -
Ensures HR applications can't interrupt core business operations AND that other applications
can't interrupt HR applications
All COE tables extend which table? - CORRECT ANSWER - The HR Core Case table
, HR profile records store _ or _ employee data - CORRECT ANSWER - Confidential or
Personal
Which role is required to view HR profile information? - CORRECT ANSWER - The
Profile Reader
How and when are client roles assigned? - CORRECT ANSWER - Automatically based on
details in the HR profile, when the HR profile is created
What are client roles used for? - CORRECT ANSWER - To grant employee access to HR
specific parts of ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow? - CORRECT
ANSWER - 1. to grant access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow -
CORRECT ANSWER - Fulfillers
What are User Criteria used for? - CORRECT ANSWER - Used to control access to the
knowledge base, knowledge articles, knowledge blocks, or service catalog items
Where do user criteria pull information from? - CORRECT ANSWER - User records
The _ role contains may other roles - CORRECT ANSWER - HR Basic
What happens to roles when a user is removed from a group? - CORRECT ANSWER -
The roles granted by that group are removed from the user's record
Exam UPDATED ACTUAL Exam
Questions and CORRECT Answers
What are the plugins for HRSD - CORRECT ANSWER - 1. HR Case and Knowledge
Management (HR Core)
2. Employee Service Center
3. Lifecycle Events (Enterprise Onboarding and Transition)
4. HR Integrations
5. HR Performance Analytics
6. Employee Document Management
7. NowMobile (activated with HR Core)
8. Mobile Onboarding (activated with Lifecycle Events)
How do services relate to COE tables? - CORRECT ANSWER - Each HR service is
associated with only one COE table
The HR Core Case table extends which table? - CORRECT ANSWER - The task table.
Each of the HR tables is _ so that only users with approved roles may access it - CORRECT
ANSWER - Scoped
What main benefit does scoping HR applications provide? - CORRECT ANSWER -
Ensures HR applications can't interrupt core business operations AND that other applications
can't interrupt HR applications
All COE tables extend which table? - CORRECT ANSWER - The HR Core Case table
, HR profile records store _ or _ employee data - CORRECT ANSWER - Confidential or
Personal
Which role is required to view HR profile information? - CORRECT ANSWER - The
Profile Reader
How and when are client roles assigned? - CORRECT ANSWER - Automatically based on
details in the HR profile, when the HR profile is created
What are client roles used for? - CORRECT ANSWER - To grant employee access to HR
specific parts of ServiceNow (ESC)
What are the two main ways client roles are used in ServiceNow? - CORRECT
ANSWER - 1. to grant access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow -
CORRECT ANSWER - Fulfillers
What are User Criteria used for? - CORRECT ANSWER - Used to control access to the
knowledge base, knowledge articles, knowledge blocks, or service catalog items
Where do user criteria pull information from? - CORRECT ANSWER - User records
The _ role contains may other roles - CORRECT ANSWER - HR Basic
What happens to roles when a user is removed from a group? - CORRECT ANSWER -
The roles granted by that group are removed from the user's record
