UPDATED ACTUAL Exam Questions and
CORRECT Answers
Goals of Software Asset Management - CORRECT ANSWER - - Maintain Compliance
- Optimize Spend
- Support Software Audits
Main Features of SAM Plugin - CORRECT ANSWER - - Discovery and Normalization
- Reconciliation
- Licensing
- Remediation
- Optimization
- Dashboards
Eight Components of Software Lifecycle - CORRECT ANSWER - - Plan
- Request
- Approve
- Source
- Allocate
- Manage
- Support
- Sunset
SAM Plugins - CORRECT ANSWER - - Software Asset Management Professional for
Adobe (com.snc.samp.adobe)
- Software Asset Management Professional for Citrix (com.sn_samp_citrix)
- Software Asset Management Professional for IBM (com.sn_samp_ibm)
, - Software Asset Management Professional for Microsoft (com.snc.samp.microsoft)
- Software Asset Management Professional for Oracle (com.snc.samp.oracle)
- Software Asset Management Professional for VMware (com.sn_samp_vmware)
On Initial setup, if discovery was installed previously, what must be done? - CORRECT
ANSWER - If discovery was installed previously (run software migration script) :
Software Asset > Administration > Migrate Software Installs and click Proceed.
Where to run reconciliation? - CORRECT ANSWER - Software Asset > Reconciliation >
Run Reconciliation.
Description of `sam_developer` - CORRECT ANSWER - Inherits the sam_admin role and
is able to write scripts on the platform. Comparable to the script-writing privileges granted to a
sys_admin.
Note: Must be a trained ServiceNow administrator.
`sam_admin` includes which roles - CORRECT ANSWER - - sam_user
- asset
- procurement_user
- model_manager
- contract_manager
Main Modules of Software Asset Management - CORRECT ANSWER - - Dashboards
- Licensing
- Reconciliation
- Removal Candidates
- Discovery
- Administration