Medical Assisting - Final Exam Review
(updated) questions & answers
Which appointment scheduling system is also called categorization scheduling? -
correct answer ✔✔Cluster scheduling
Many healthcare practices like the idea of a _____, who is a cross-trained member
of the team and is able to do many different duties because it cuts personnel
costs. - correct answer ✔✔multiskilled healthcare professional
A patient calls for an appointment because she has had a sore throat for four days.
How much time should you schedule for her appointment? - correct answer
✔✔15 minutes
A licensed practitioner is said to have been _____ if a patient proves that the
practitioner failed to comply with the standards of the profession. - correct
answer ✔✔derelict
The body of the letter should ____. - correct answer ✔✔begin two lines below the
subject line
Bodies of text that are used repeatedly that are saved in the computer for quick
and easy access of this repeated information are called _____. - correct answer
✔✔templates
, The appointment scheduling system that is based on the reality that some
patients will arrive late and others will require more or less time than expected
with the physician is _____. - correct answer ✔✔wave scheduling
An unlawful act or misconduct is ____. - correct answer ✔✔malfeasance
To recertify as a CMA (AAMA), which of the following is required in addition to a
minimum number of contact hours? - correct answer ✔✔Current CPR card
When talking on the telephone, you should use a normal conversational tone and
vary your _____, which enables you to emphasize words. - correct answer
✔✔pitch
A(n) ________ scheduling system can lock out selected appointment slots for
various purposes and can provide the physician with a variety of reports that can
help improve efficiency. - correct answer ✔✔computerized
Who is eligible to take the AAMA's certification examination? - correct answer
✔✔Students who have completed a CAAHEP- or ABHES-accredited medical
assisting program.
A lively atmosphere is produced by _____ colors. - correct answer ✔✔primary
Advanced classes a medical assistant takes after being credentialed are known as
_____. - correct answer ✔✔continuing education
Incidental supplies are _____. - correct answer ✔✔needed in the office but do not
threaten the efficiency of the office
(updated) questions & answers
Which appointment scheduling system is also called categorization scheduling? -
correct answer ✔✔Cluster scheduling
Many healthcare practices like the idea of a _____, who is a cross-trained member
of the team and is able to do many different duties because it cuts personnel
costs. - correct answer ✔✔multiskilled healthcare professional
A patient calls for an appointment because she has had a sore throat for four days.
How much time should you schedule for her appointment? - correct answer
✔✔15 minutes
A licensed practitioner is said to have been _____ if a patient proves that the
practitioner failed to comply with the standards of the profession. - correct
answer ✔✔derelict
The body of the letter should ____. - correct answer ✔✔begin two lines below the
subject line
Bodies of text that are used repeatedly that are saved in the computer for quick
and easy access of this repeated information are called _____. - correct answer
✔✔templates
, The appointment scheduling system that is based on the reality that some
patients will arrive late and others will require more or less time than expected
with the physician is _____. - correct answer ✔✔wave scheduling
An unlawful act or misconduct is ____. - correct answer ✔✔malfeasance
To recertify as a CMA (AAMA), which of the following is required in addition to a
minimum number of contact hours? - correct answer ✔✔Current CPR card
When talking on the telephone, you should use a normal conversational tone and
vary your _____, which enables you to emphasize words. - correct answer
✔✔pitch
A(n) ________ scheduling system can lock out selected appointment slots for
various purposes and can provide the physician with a variety of reports that can
help improve efficiency. - correct answer ✔✔computerized
Who is eligible to take the AAMA's certification examination? - correct answer
✔✔Students who have completed a CAAHEP- or ABHES-accredited medical
assisting program.
A lively atmosphere is produced by _____ colors. - correct answer ✔✔primary
Advanced classes a medical assistant takes after being credentialed are known as
_____. - correct answer ✔✔continuing education
Incidental supplies are _____. - correct answer ✔✔needed in the office but do not
threaten the efficiency of the office
