TEST BANK
ORGANIZATIONAL BEHAVIOR
19TH EDITION
CHAPTER NO. 01: WHAT IS ORGANIZATIONAL BEHAVIOR?
1) ________ get things done through other people. They make decisions, allocate resources, and
direct the activities of others to attain goals.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
Explanation: The defining characteristic of managers is that they get things done through other
people. They make decisions, allocate resources, and direct the activities of others to attain goals.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
2) Jude Littleford, a manager at an environmental organization, is currently working on a global
warming project. In addition to identifying which tasks related to creating awareness about the
issue need to be done, Jude is also choosing the members of her team to engage with the public
and to lobby the government. She is also assigning people as team members to ensure that tasks
are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) Planning
B) Organizing
C) Scrutinizing
D) Controlling
E) Envisioning
Answer: B
Explanation: Managers are responsible for designing an organization's structure. This function is
called organizing. It includes determining what tasks are to be done, who is to do them, how the
tasks are to be grouped, who reports to whom, and where decisions are to be made.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
,3) Johanna Reid, a campaign manager at a child rights organization, recently started working on
an illiteracy project. During the project, she needs to motivate team members to attain their
project milestones and direct them through different phases of the project. Which of the
following kinds of functions will these tasks be covered under?
A) Planning
B) Organizing
C) Scrutinizing
D) Evaluating
E) Leading
Answer: E
Explanation: The leading function of managers involves motivating employees, directing their
activities, selecting the most effective communication channels, and resolving conflicts among
members.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
4) In his role as project manager for the "Saving Sicily's Small Farms" campaign, Arthur Swift
ran into problems when the campaign could not be launched publicly according to schedule.
Swift monitored the schedule to find the cause of the delay before speeding up the
implementation process by allocating more members for the implementation phase. By doing
this, which of the following functions is he performing?
A) Controlling
B) Planning
C) Formulating
D) Leading
E) Organizing
Answer: A
Explanation: To ensure things are going as they should, management must monitor the
organization's performance and compare it with previously set goals. If there are any significant
deviations, it is management's job to get the organization back on track. Tasks which involve
monitoring, comparing, and potential correcting are part of the controlling function.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
,5) Which of the following functions do managers undertake as part of planning functions?
A) Defining an organization's goals
B) Implementing strategies for achieving goals
C) Executing plans to integrate activities
D) Accomplishing goals of a project
E) Employing strategies to coordinate tasks
Answer: A
Explanation: The planning function encompasses defining an organization's goals, establishing
an overall strategy for achieving those goals, and developing a comprehensive set of plans to
integrate and coordinate activities.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a
tour of the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Answer: B
Explanation: According to Henry Mintzberg, a figurehead is a symbolic head who is required to
perform a number of routine duties of a legal or social nature.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
7) Linda Mark is a sales manager for Diconex, a company producing commercial and household
heating and cooling equipment. The company has recently launched a new heat pump. Over the
next few weeks, Linda will be sharing knowledge about the product with her team members. She
will also need to inspire them to reach their sales targets and clarify any doubts about the new
product. Which of the following roles is Ortiz playing?
A) Leader
B) Liaison
C) Disseminator
D) Spokesperson
E) Negotiator
Answer: A
Explanation: A leadership role comprises hiring, training, motivating, and disciplining
employees.
LO: 1.1: Define organizational behavior (OB).
, AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire.
For the upcoming campaign against genetic engineering, she is networking with managers who
are working on the issue of food safety. Through her network of contacts, she strives to gain
information about the stakeholders in the food industry and other lobby groups. Which of the
following roles is George most likely to be playing according to Mintzberg's classification of
managerial roles?
A) Figurehead
B) Leader
C) Liaison
D) Entrepreneur
E) Resource allocator
Answer: C
Explanation: The liaison role involves maintaining a network of contacts who provide favors
and information.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's
upcoming line of winter clothing. She is currently researching online to know what is in vogue
this season. In addition, she is also networking with contacts from the press and fashion
magazine editors to understand the changing tastes of consumers. Which of the following roles is
Simpson playing according to Mintzberg's classification of managerial roles?
A) Figurehead
B) Leader
C) Symbol head
D) Monitor
E) Spokesperson
Answer: D
Explanation: According to Mintzberg's classification of managerial roles, the monitor role
comprises collecting information from external organizations and institutions, typically by
scanning the news media, talking with other people to learn about changes in the public's tastes
and what competitors may be planning, and so forth.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
ORGANIZATIONAL BEHAVIOR
19TH EDITION
CHAPTER NO. 01: WHAT IS ORGANIZATIONAL BEHAVIOR?
1) ________ get things done through other people. They make decisions, allocate resources, and
direct the activities of others to attain goals.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
Explanation: The defining characteristic of managers is that they get things done through other
people. They make decisions, allocate resources, and direct the activities of others to attain goals.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
2) Jude Littleford, a manager at an environmental organization, is currently working on a global
warming project. In addition to identifying which tasks related to creating awareness about the
issue need to be done, Jude is also choosing the members of her team to engage with the public
and to lobby the government. She is also assigning people as team members to ensure that tasks
are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
A) Planning
B) Organizing
C) Scrutinizing
D) Controlling
E) Envisioning
Answer: B
Explanation: Managers are responsible for designing an organization's structure. This function is
called organizing. It includes determining what tasks are to be done, who is to do them, how the
tasks are to be grouped, who reports to whom, and where decisions are to be made.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
,3) Johanna Reid, a campaign manager at a child rights organization, recently started working on
an illiteracy project. During the project, she needs to motivate team members to attain their
project milestones and direct them through different phases of the project. Which of the
following kinds of functions will these tasks be covered under?
A) Planning
B) Organizing
C) Scrutinizing
D) Evaluating
E) Leading
Answer: E
Explanation: The leading function of managers involves motivating employees, directing their
activities, selecting the most effective communication channels, and resolving conflicts among
members.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
4) In his role as project manager for the "Saving Sicily's Small Farms" campaign, Arthur Swift
ran into problems when the campaign could not be launched publicly according to schedule.
Swift monitored the schedule to find the cause of the delay before speeding up the
implementation process by allocating more members for the implementation phase. By doing
this, which of the following functions is he performing?
A) Controlling
B) Planning
C) Formulating
D) Leading
E) Organizing
Answer: A
Explanation: To ensure things are going as they should, management must monitor the
organization's performance and compare it with previously set goals. If there are any significant
deviations, it is management's job to get the organization back on track. Tasks which involve
monitoring, comparing, and potential correcting are part of the controlling function.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Hard
Employability Skills: Knowledge Application and Analysis
Quest. Category: Application
,5) Which of the following functions do managers undertake as part of planning functions?
A) Defining an organization's goals
B) Implementing strategies for achieving goals
C) Executing plans to integrate activities
D) Accomplishing goals of a project
E) Employing strategies to coordinate tasks
Answer: A
Explanation: The planning function encompasses defining an organization's goals, establishing
an overall strategy for achieving those goals, and developing a comprehensive set of plans to
integrate and coordinate activities.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a
tour of the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Answer: B
Explanation: According to Henry Mintzberg, a figurehead is a symbolic head who is required to
perform a number of routine duties of a legal or social nature.
LO: 1.1: Define organizational behavior (OB).
Difficulty: Easy
Quest. Category: Concept
7) Linda Mark is a sales manager for Diconex, a company producing commercial and household
heating and cooling equipment. The company has recently launched a new heat pump. Over the
next few weeks, Linda will be sharing knowledge about the product with her team members. She
will also need to inspire them to reach their sales targets and clarify any doubts about the new
product. Which of the following roles is Ortiz playing?
A) Leader
B) Liaison
C) Disseminator
D) Spokesperson
E) Negotiator
Answer: A
Explanation: A leadership role comprises hiring, training, motivating, and disciplining
employees.
LO: 1.1: Define organizational behavior (OB).
, AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
8) Regina George works as a campaign manager in a not-for-profit organization in Hampshire.
For the upcoming campaign against genetic engineering, she is networking with managers who
are working on the issue of food safety. Through her network of contacts, she strives to gain
information about the stakeholders in the food industry and other lobby groups. Which of the
following roles is George most likely to be playing according to Mintzberg's classification of
managerial roles?
A) Figurehead
B) Leader
C) Liaison
D) Entrepreneur
E) Resource allocator
Answer: C
Explanation: The liaison role involves maintaining a network of contacts who provide favors
and information.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's
upcoming line of winter clothing. She is currently researching online to know what is in vogue
this season. In addition, she is also networking with contacts from the press and fashion
magazine editors to understand the changing tastes of consumers. Which of the following roles is
Simpson playing according to Mintzberg's classification of managerial roles?
A) Figurehead
B) Leader
C) Symbol head
D) Monitor
E) Spokesperson
Answer: D
Explanation: According to Mintzberg's classification of managerial roles, the monitor role
comprises collecting information from external organizations and institutions, typically by
scanning the news media, talking with other people to learn about changes in the public's tastes
and what competitors may be planning, and so forth.
LO: 1.1: Define organizational behavior (OB).
AACSB: Analytical thinking
Difficulty: Moderate
Quest. Category: Application
