APS Exam 2 Review 2024/2025 Exam
Questions and Answers 100%
Guaranteed Success | Already Rated A+
Why do you need a sales process? - 🧠ANSWER ✔✔To match sales action with
customer decision stage
Helps to sell the way people buy
How many steps & subsets are in the customer centered selling cycle? -
🧠ANSWER ✔✔22
the customer centered selling process is not _______ - 🧠ANSWER ✔✔rigid
the customer centered selling steps help to create a - 🧠ANSWER ✔✔systematic,
repeatable and predictable method
selling - 🧠ANSWER ✔✔Taking an idea, planting that idea in the customer's mind
and making them feel they thought of it
research stage - 🧠ANSWER ✔✔Learn the value of a good conversation
Learn about the customer and study the customers world
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, traditional questions do not work to determine decision makers because many
customers ______ - 🧠ANSWER ✔✔lie
Rather then ask "are you the one making the decisions" ask - 🧠ANSWER
✔✔"who besides yourself"
what five types of people are part of decision centers? - 🧠ANSWER ✔✔economic
decision maker, users, influencers, gatekeepers, coach
what are the 3 rules to research? - 🧠ANSWER ✔✔background probes, avoid
problems, play your strengths
the key to background probes is to ask ______ ended questions. - 🧠ANSWER
✔✔open
you avoid problems in the research stage because you are working to get the
customer to ______ you - 🧠ANSWER ✔✔trust
play your strengths is asking questions to make a case for _______ you want to
show your customer later. - 🧠ANSWER ✔✔solutions
If you want to know if there is anything else that is important to the customer
that has not been addressed, simply ______ - 🧠ANSWER ✔✔ask
______% of participants needed to identify
3 problems before
Page 2 of 14
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
Questions and Answers 100%
Guaranteed Success | Already Rated A+
Why do you need a sales process? - 🧠ANSWER ✔✔To match sales action with
customer decision stage
Helps to sell the way people buy
How many steps & subsets are in the customer centered selling cycle? -
🧠ANSWER ✔✔22
the customer centered selling process is not _______ - 🧠ANSWER ✔✔rigid
the customer centered selling steps help to create a - 🧠ANSWER ✔✔systematic,
repeatable and predictable method
selling - 🧠ANSWER ✔✔Taking an idea, planting that idea in the customer's mind
and making them feel they thought of it
research stage - 🧠ANSWER ✔✔Learn the value of a good conversation
Learn about the customer and study the customers world
Page 1 of 14
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, traditional questions do not work to determine decision makers because many
customers ______ - 🧠ANSWER ✔✔lie
Rather then ask "are you the one making the decisions" ask - 🧠ANSWER
✔✔"who besides yourself"
what five types of people are part of decision centers? - 🧠ANSWER ✔✔economic
decision maker, users, influencers, gatekeepers, coach
what are the 3 rules to research? - 🧠ANSWER ✔✔background probes, avoid
problems, play your strengths
the key to background probes is to ask ______ ended questions. - 🧠ANSWER
✔✔open
you avoid problems in the research stage because you are working to get the
customer to ______ you - 🧠ANSWER ✔✔trust
play your strengths is asking questions to make a case for _______ you want to
show your customer later. - 🧠ANSWER ✔✔solutions
If you want to know if there is anything else that is important to the customer
that has not been addressed, simply ______ - 🧠ANSWER ✔✔ask
______% of participants needed to identify
3 problems before
Page 2 of 14
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
