TEST BANK
g
Communication in Nursing 8th Edition
g g g g
Julia Balzer Riley
g g
, Table of Contents
g g
Chapterg1:gResponsible,gAssertive,gCaringgCommunicationgingNursinggChap
terg2:gThegClient-
NursegRelationship:gAgHelpinggRelationshipgChapterg3:gSolvinggProblemsg
Together
Chapterg4:gUnderstandinggEachgOther:gCommunicationgandgCultureg
Chapterg5:gDemonstratinggWarmth
Chapterg6:gShowinggRespectgCha
pterg7:gBeinggGenuinegChapterg8:
gBeinggEmpatheticgChapterg9:gUsi
nggSelf-
DisclosuregChapterg10:gBeinggspe
cificgChapterg11:gAskinggQuestio
nsgChapterg12:gExpressinggOpinio
nsgChapterg13:gUsinggHumor
Chapterg14:gEmbracinggthegSpiritualgJourneygofgHealthgCaring,gMeaninggMakinggChapte
rg15:gRequestinggSupport
Chapterg16:gOvercominggEvaluationgAnxietygC
hapterg17:gWorkinggwithgFeedbackgChapter
g18:gUsinggRelaxationgtechnique
Chapterg19:gIncorporatinggImagerygingProfessionalgPracticegandgSelf-
CaregChapterg20gIncorporatinggPositivegSelf-Talk
Chapterg21:g LearninggtogWorkgTogethergingGroups
Chapterg22:gThegChanginggWorldgofgElectronicgCommunicationg
Chapterg23:gLearninggConfrontationgskills
Chapterg24:gRefusinggUnreasonablegRequests
Chapterg25:gCommunicatinggAssertivelygandgResponsiblygwithgDistressedgClientsgandgColleaguesg
Chapterg26:gCommunicatinggAssertivelygandgResponsiblygwithgAggressivegClientsgandgColleaguesg
Chapterg27:gCommunicatinggAssertivelygandgResponsiblygwithgUnpopulargClients
Chapterg29:gCommunicatinggatgthegEnd-of-
LifegChapterg30:gContinuinggthegCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
g g g g g
g
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
g g g g g g g
TestgBankgMultipl
egChoice
1. Theg nurseg plansg tog delegateg ag client’sg personalg hygieneg tog ag nursingg assistant.g
Whichgstatementgifgmadegbygthegnursegtogthegnursinggassistantgisgassertive?
a. “Wouldgyougmindghelpinggthegclientgwithgagbathgwhengyoughavegtime?gIfgnot,gIgwillgs
kipgmyglunchgandgdogitgmyself.”
b. “Yougneverggetgyourgworkgdonegandgaregalwaysgongthegphone.gYougneedgtoghelpgthegc
lientgrightgnowgwithgagbath,gorgIgwillgwritegyougup.”
c. “Thegclientgneedsghelpgwithgbathing.gIgwantgyougtogassistgthegclientgnow,gandgyougc
anggogtoglunchgwhengyougaregfinished.”
d. “Ighavegimportantgworkgtogcompletegthisgmorning.gYougwillgassistgthegclientgwithgagb
ath.gDognotgtakegagbreakguntilgyoughavegfinished.”
ANS:C
Angassertivegstatementgisgclear,gdirect,gandgrespectful;gthegnursegshouldgusegassertivegrights,g
avoidgirrationalgbeliefs,gandgusegthegDescribegExpressgSpecifygConsequencegscriptgtogformu
lategangassertivegresponse.Describe:g“Thegclientgneedsghelpgwithgbathing.”gExpressgandgSpe
cify:g“Igwantgyougtogassistgthegclientgnow.”Consequence:g“Yougcanggogtoglunchgwhengyougar
egfinished.”Thegothergstatementsgaregnonassertivegorgaggressive:“Wouldgyougmindghelpinggt
hegclientgwithgagbathgwhengyoughavegtime?gIfgnot,gIgwillgskipgmyglunchgandgdogitgmyself.”gisg
nonassertive,ghesitant,gandgapologetic.“Yougneverggetgyourgworkgdonegandgaregalwaysgongth
egphone.gYougneedgtoghelpgthegclientgrightgnowgwithgagbath,gorgIgwillgwritegyougup.”gisgaggres
sive,gblaming,gandgnegative.“Ighavegimportantgworkgtogcompletegthisgmorning.gYougwillgass
istgthegclientgwithgagbath.gDognotgtakegagbreakguntilgyoughavegfinished.”gisgaggressive,gsarcast
ic,guncaring,gandgsuperior.DIF:gAnalysisgREF:gp.g6gTOP:gIntegratedgProcess:gCommunicati
ongandgDocumentationgMSC:gSafegandgEffectivegCaregEnvironment:gManagementgofgCare
2. Aghospitalgnursegisgconcernedgaboutgthegdemandsgofgprovidinggsafegcaregtogclientsgw
hogaregseriouslygill.gThegnursegmanagergshouldgsuggestgwhichginterventiongtogeffectivel
yghelpgthegnursegbalancegthegdemandinggworkgingtheghospitalgsetting?
a. Delegategmoregtasksgtogthegunlicensedgnursinggpersonnelgongthegunit.
b. Requestgagtransfergtoganothergnursinggcaregunitgwithgpatientsgwhogaregstable.
c. Writegdowngstoriesgingagjournalgaboutghowgcaringgmakesgagdifferencegforgpatients.
d. Usegangassertivegcommunicationgstylegforgeverygpatient–nurseginteraction.
ANS:C
, Caringgisgthegmoralgidealgthatgguidesgnursesgthroughgthegcaregivinggprocess.gAlthoughgthere
gisgsatisfactiongingbeinggtechnologicallygcompetent, gthatgsatisfactiongisgnotgasglastinggasgthegs
atisfactiongderivedgfromgmeaningfulgmomentsgofgconnectiongwithgclients,gfamily,gandgcolle
agues.DIF:gApplicationgREF:gp.g13gTOP:gIntegratedgProcess:gCaringMSC:gSafe
g
Communication in Nursing 8th Edition
g g g g
Julia Balzer Riley
g g
, Table of Contents
g g
Chapterg1:gResponsible,gAssertive,gCaringgCommunicationgingNursinggChap
terg2:gThegClient-
NursegRelationship:gAgHelpinggRelationshipgChapterg3:gSolvinggProblemsg
Together
Chapterg4:gUnderstandinggEachgOther:gCommunicationgandgCultureg
Chapterg5:gDemonstratinggWarmth
Chapterg6:gShowinggRespectgCha
pterg7:gBeinggGenuinegChapterg8:
gBeinggEmpatheticgChapterg9:gUsi
nggSelf-
DisclosuregChapterg10:gBeinggspe
cificgChapterg11:gAskinggQuestio
nsgChapterg12:gExpressinggOpinio
nsgChapterg13:gUsinggHumor
Chapterg14:gEmbracinggthegSpiritualgJourneygofgHealthgCaring,gMeaninggMakinggChapte
rg15:gRequestinggSupport
Chapterg16:gOvercominggEvaluationgAnxietygC
hapterg17:gWorkinggwithgFeedbackgChapter
g18:gUsinggRelaxationgtechnique
Chapterg19:gIncorporatinggImagerygingProfessionalgPracticegandgSelf-
CaregChapterg20gIncorporatinggPositivegSelf-Talk
Chapterg21:g LearninggtogWorkgTogethergingGroups
Chapterg22:gThegChanginggWorldgofgElectronicgCommunicationg
Chapterg23:gLearninggConfrontationgskills
Chapterg24:gRefusinggUnreasonablegRequests
Chapterg25:gCommunicatinggAssertivelygandgResponsiblygwithgDistressedgClientsgandgColleaguesg
Chapterg26:gCommunicatinggAssertivelygandgResponsiblygwithgAggressivegClientsgandgColleaguesg
Chapterg27:gCommunicatinggAssertivelygandgResponsiblygwithgUnpopulargClients
Chapterg29:gCommunicatinggatgthegEnd-of-
LifegChapterg30:gContinuinggthegCommitment
,Balzer Riley: Communication in Nursing, 8th Edition
g g g g g
g
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
g g g g g g g
TestgBankgMultipl
egChoice
1. Theg nurseg plansg tog delegateg ag client’sg personalg hygieneg tog ag nursingg assistant.g
Whichgstatementgifgmadegbygthegnursegtogthegnursinggassistantgisgassertive?
a. “Wouldgyougmindghelpinggthegclientgwithgagbathgwhengyoughavegtime?gIfgnot,gIgwillgs
kipgmyglunchgandgdogitgmyself.”
b. “Yougneverggetgyourgworkgdonegandgaregalwaysgongthegphone.gYougneedgtoghelpgthegc
lientgrightgnowgwithgagbath,gorgIgwillgwritegyougup.”
c. “Thegclientgneedsghelpgwithgbathing.gIgwantgyougtogassistgthegclientgnow,gandgyougc
anggogtoglunchgwhengyougaregfinished.”
d. “Ighavegimportantgworkgtogcompletegthisgmorning.gYougwillgassistgthegclientgwithgagb
ath.gDognotgtakegagbreakguntilgyoughavegfinished.”
ANS:C
Angassertivegstatementgisgclear,gdirect,gandgrespectful;gthegnursegshouldgusegassertivegrights,g
avoidgirrationalgbeliefs,gandgusegthegDescribegExpressgSpecifygConsequencegscriptgtogformu
lategangassertivegresponse.Describe:g“Thegclientgneedsghelpgwithgbathing.”gExpressgandgSpe
cify:g“Igwantgyougtogassistgthegclientgnow.”Consequence:g“Yougcanggogtoglunchgwhengyougar
egfinished.”Thegothergstatementsgaregnonassertivegorgaggressive:“Wouldgyougmindghelpinggt
hegclientgwithgagbathgwhengyoughavegtime?gIfgnot,gIgwillgskipgmyglunchgandgdogitgmyself.”gisg
nonassertive,ghesitant,gandgapologetic.“Yougneverggetgyourgworkgdonegandgaregalwaysgongth
egphone.gYougneedgtoghelpgthegclientgrightgnowgwithgagbath,gorgIgwillgwritegyougup.”gisgaggres
sive,gblaming,gandgnegative.“Ighavegimportantgworkgtogcompletegthisgmorning.gYougwillgass
istgthegclientgwithgagbath.gDognotgtakegagbreakguntilgyoughavegfinished.”gisgaggressive,gsarcast
ic,guncaring,gandgsuperior.DIF:gAnalysisgREF:gp.g6gTOP:gIntegratedgProcess:gCommunicati
ongandgDocumentationgMSC:gSafegandgEffectivegCaregEnvironment:gManagementgofgCare
2. Aghospitalgnursegisgconcernedgaboutgthegdemandsgofgprovidinggsafegcaregtogclientsgw
hogaregseriouslygill.gThegnursegmanagergshouldgsuggestgwhichginterventiongtogeffectivel
yghelpgthegnursegbalancegthegdemandinggworkgingtheghospitalgsetting?
a. Delegategmoregtasksgtogthegunlicensedgnursinggpersonnelgongthegunit.
b. Requestgagtransfergtoganothergnursinggcaregunitgwithgpatientsgwhogaregstable.
c. Writegdowngstoriesgingagjournalgaboutghowgcaringgmakesgagdifferencegforgpatients.
d. Usegangassertivegcommunicationgstylegforgeverygpatient–nurseginteraction.
ANS:C
, Caringgisgthegmoralgidealgthatgguidesgnursesgthroughgthegcaregivinggprocess.gAlthoughgthere
gisgsatisfactiongingbeinggtechnologicallygcompetent, gthatgsatisfactiongisgnotgasglastinggasgthegs
atisfactiongderivedgfromgmeaningfulgmomentsgofgconnectiongwithgclients,gfamily,gandgcolle
agues.DIF:gApplicationgREF:gp.g13gTOP:gIntegratedgProcess:gCaringMSC:gSafe
