A.3 TestOut PC Pro Certification
Practice Exam 2024/2025 Exam
Questions and Answers | A+ Score
Assured
You work at a computer repair store. A customer purchased and installed the
latest AMD Phenom II processor in their computer. However, now the computer
will not start. You need to repair the customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - 🧠ANSWER ✔✔Verify the problem.
> Select the power button to start the computer.
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,> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view
of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the
motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for
the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
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,> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
power connector is connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf to
remove it from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
is still connected to the motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each
day, your job is to check the Issue Trax help desk system to see if any jobs have
been submitted. You are working from the computer named ITAdmin.
In this lab, your task is to:
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619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, > Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
> Add a comment to the ticket indicating that it has been resolved and close the
ticket. - 🧠ANSWER ✔✔From ITAdmin, determine the needs and possible fixes
for Gerry's help desk ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the
Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
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COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
Practice Exam 2024/2025 Exam
Questions and Answers | A+ Score
Assured
You work at a computer repair store. A customer purchased and installed the
latest AMD Phenom II processor in their computer. However, now the computer
will not start. You need to repair the customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - 🧠ANSWER ✔✔Verify the problem.
> Select the power button to start the computer.
Page 1 of 49
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
,> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view
of the computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the
motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for
the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
Page 2 of 49
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
,> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
power connector is connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
> Drag the CPU that's currently installed on the motherboard to the Shelf to
remove it from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
is still connected to the motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each
day, your job is to check the Issue Trax help desk system to see if any jobs have
been submitted. You are working from the computer named ITAdmin.
In this lab, your task is to:
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COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
, > Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
> Add a comment to the ticket indicating that it has been resolved and close the
ticket. - 🧠ANSWER ✔✔From ITAdmin, determine the needs and possible fixes
for Gerry's help desk ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the
Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
Page 4 of 49
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER:
619652435. TERMS OF USE. PRIVACY STATEMENT. ALL RIGHTS RESERVED
