Leadership Yoder-Wise Final Exam Questions With
Complete Solutions
"I really wish that my supervisor would realize and acknowledge
all the things I do well...." In nursing, this has been identified as
a problem. Which statement is part of the solution? a. Focus on
new staff.
b. Focus on unfamiliar care assignments.
c. Focus on making corrections.
d. Focus on the strengths of the individual. Correct Answers D
A busy neurologic intensive care unit and a step-down unit are
most likely to use which patient classification system?
a. Factor evaluation.
b. Prototype evaluation.
c. Canadian National Database of Nursing Quality Indicators.
d. Agency for Healthcare Research and Quality (AHRQ)
system. Correct Answers A
A charge nurse on a busy 40-bed medical/surgical unit is
approached by a patient's son, who begins to complain loudly
,about the quality of care his mother is receiving. His behaviour
is so disruptive that it is overheard by staff, physicians, and
other visitors. The family member rejects any attempt to
intervene therapeutically to resolve the issue. He leaves the unit
abruptly, and the nurse is left feeling frustrated. Which
behaviour by the charge nurse best illustrates refined leadership
skills in an emotionally intelligent practitioner?
a. Reflection to obtain insight into how the situation could be
handled differently in the future
b. Trying to catch up with the angry family member to resolve
the concern
c. Discussing the concern with the patient after the family
member has left
d. Notifying nursing administration of the situation Correct
Answers A
A colleague asks you to give her your password access so that
she can view her partner's health care record. This request
violates the patient's right to:
a. Privacy.
b. Confidentiality.
c. Undue authorization of treatment.
d. Protection against slander. Correct Answers A
,A family is keeping vigil at a critically ill patient's bedside.
Other distant family members, not yet able to come, call the unit
continuously, asking for updates and wanting to express
concern. You speak with the distant family members and
suggest that you are going to refer them to the hospital social
worker, whose role is to work with such situations. What role
are you assuming through this action?
a. Manager
b. Leader
c. Follower
d. Laissez faire Correct Answers A
A grievance brought by a staff nurse against the unit manager
requires mediation. At the first mediation session, the staff nurse
repeatedly calls the unit manager's actions unfair, and the unit
manager continues to reiterate the reasons for the actions. What
would be the best course of action at this time?
a. Send the two disputants away to reach their own resolution.
b. Involve another staff nurse in the discussion so as to clarify
issues.
c. Ask each party to examine her own motives and issues in the
conflict.
, d. Continue to listen as the parties repeat their thoughts and
feelings about the conflict. Correct Answers C
A group of staff nurses and a nurse manager represent a
subculture in their facility.
Subcultures differ in regard to:
a. Organizational mission.
b. Approaches to conflict.
c. Quality patient care.
d. Union membership. Correct Answers B
A home health nurse has been assigned to cover a 500-km2 area
of remote Alberta. Mrs. Banister has just been discharged home
and will need daily contacts for the next week. Because it is not
possible to visit Mrs. Banister in person every day and see all
the other patients, the nurse gives her a laptop computer with
Internet meeting software installed. Each morning, both dial in
at an agreed-upon time and discuss her progress. The home
health nurse assesses whether the patient needs to be seen that
day. This type of technology is called:
a. Distance learning.
b. Knowledge software.
Complete Solutions
"I really wish that my supervisor would realize and acknowledge
all the things I do well...." In nursing, this has been identified as
a problem. Which statement is part of the solution? a. Focus on
new staff.
b. Focus on unfamiliar care assignments.
c. Focus on making corrections.
d. Focus on the strengths of the individual. Correct Answers D
A busy neurologic intensive care unit and a step-down unit are
most likely to use which patient classification system?
a. Factor evaluation.
b. Prototype evaluation.
c. Canadian National Database of Nursing Quality Indicators.
d. Agency for Healthcare Research and Quality (AHRQ)
system. Correct Answers A
A charge nurse on a busy 40-bed medical/surgical unit is
approached by a patient's son, who begins to complain loudly
,about the quality of care his mother is receiving. His behaviour
is so disruptive that it is overheard by staff, physicians, and
other visitors. The family member rejects any attempt to
intervene therapeutically to resolve the issue. He leaves the unit
abruptly, and the nurse is left feeling frustrated. Which
behaviour by the charge nurse best illustrates refined leadership
skills in an emotionally intelligent practitioner?
a. Reflection to obtain insight into how the situation could be
handled differently in the future
b. Trying to catch up with the angry family member to resolve
the concern
c. Discussing the concern with the patient after the family
member has left
d. Notifying nursing administration of the situation Correct
Answers A
A colleague asks you to give her your password access so that
she can view her partner's health care record. This request
violates the patient's right to:
a. Privacy.
b. Confidentiality.
c. Undue authorization of treatment.
d. Protection against slander. Correct Answers A
,A family is keeping vigil at a critically ill patient's bedside.
Other distant family members, not yet able to come, call the unit
continuously, asking for updates and wanting to express
concern. You speak with the distant family members and
suggest that you are going to refer them to the hospital social
worker, whose role is to work with such situations. What role
are you assuming through this action?
a. Manager
b. Leader
c. Follower
d. Laissez faire Correct Answers A
A grievance brought by a staff nurse against the unit manager
requires mediation. At the first mediation session, the staff nurse
repeatedly calls the unit manager's actions unfair, and the unit
manager continues to reiterate the reasons for the actions. What
would be the best course of action at this time?
a. Send the two disputants away to reach their own resolution.
b. Involve another staff nurse in the discussion so as to clarify
issues.
c. Ask each party to examine her own motives and issues in the
conflict.
, d. Continue to listen as the parties repeat their thoughts and
feelings about the conflict. Correct Answers C
A group of staff nurses and a nurse manager represent a
subculture in their facility.
Subcultures differ in regard to:
a. Organizational mission.
b. Approaches to conflict.
c. Quality patient care.
d. Union membership. Correct Answers B
A home health nurse has been assigned to cover a 500-km2 area
of remote Alberta. Mrs. Banister has just been discharged home
and will need daily contacts for the next week. Because it is not
possible to visit Mrs. Banister in person every day and see all
the other patients, the nurse gives her a laptop computer with
Internet meeting software installed. Each morning, both dial in
at an agreed-upon time and discuss her progress. The home
health nurse assesses whether the patient needs to be seen that
day. This type of technology is called:
a. Distance learning.
b. Knowledge software.
