CSA Study Stack - San Diego UPDATED
ACTUAL Exam Questions and CORRECT
Answers
system administrators role - CORRECT ANSWER - admin
What are some examples of landing pages? - CORRECT ANSWER - New and critical tasks
Lists with task records assigned to you
Performance Analytics
Approvals that are actionable
Your Open Tasks By Priority
Your Favorite Items
Your Open Requests
users are represented as a record on what table? - CORRECT ANSWER - User[sys_user]
groups are represented as a records on what table? - CORRECT ANSWER -
Group[sys_user_group]
Where do admins go to view favorites set by any user? - CORRECT ANSWER - System Def
> Bookmarks
What is the default number of activities stored in history and how can you change it? -
CORRECT ANSWER - 30..... sys_properties.list > glide.ui.nav.history_length
How do you add a user to your instance? - CORRECT ANSWER - User Administration >
Users > New
,What role is required to manage groups, users, or assign roles to groups? - CORRECT
ANSWER - user_admin
What attribute uniquely identifies each individual user? - CORRECT ANSWER - User ID
What table are records of different roles stored? - CORRECT ANSWER - Role[sys_user_role]
What role has access to Service Catalog > User Criteria and Knowledge > User Criteria? -
CORRECT ANSWER - user_criteria_admin
What role is needed to access service catalog requests? - CORRECT ANSWER - catalog
What role is needed to manage the service catalog categories and items? - CORRECT
ANSWER - catalog_admin
What are the 4 main base system roles? - CORRECT ANSWER - Admin
Specialized admin
Approver
ITIL
What is the role for approvers? - CORRECT ANSWER - approver_user
What role is required to administer any users/groups tags and make global tags? - CORRECT
ANSWER - tags_admin
What role is required to set global tags? - CORRECT ANSWER - global_tags_creator
How do you edit personal tags? - CORRECT ANSWER - Self-Service > My Tags
,How do you see tagged records? - CORRECT ANSWER - Self-Service > My Tagged
Documents
What role is required to add or remove columns from a list or change the order of the columns
displayed for all users? - CORRECT ANSWER - personalize_list
How do you configure the list layout for a table? - CORRECT ANSWER - List Title Menu >
View > View Name
Column options menu > Configure> List Layout
What are 5 types of formatters? - CORRECT ANSWER - Parent Breadcrumbs Formatter
Activity Formatter: shows history on a task or form
Process Flow formatter: shows the stage a record is in and the process
Approval Summarizer Formatter
CI Relations Formatter
What role is required to personalize forms? - CORRECT ANSWER - personalize_form
What are the 3 main components of Form Designer? - CORRECT ANSWER - Form Header
Field Navigator
Form Layout
What is used to show records in tables that have a relationship to the current records? -
CORRECT ANSWER - related lists
, What allows fields to be populated automatically to simply the process of generating new
records? - CORRECT ANSWER - Templates
What automatically sets the value of the assigned_to and assignment_group fields of a task? -
CORRECT ANSWER - Assignment Rules
Where do you go to create an assignment rule? - CORRECT ANSWER - System Policy >
Rules > Assignment
What type of assignment rules only apply to incident records? - CORRECT ANSWER -
Assignment Lookup Rules
What uses machine-learning algorithms to set field values during record creation and what role is
required to set it up? - CORRECT ANSWER - Predictive Intelligence
ml_admin
Who can access or what role can access My Work and My Groups Work module - CORRECT
ANSWER - itil
What application is the My Work and My Groups Work module located? - CORRECT
ANSWER - Service Desk
What Core UI feature lets you see who is online when you are working within one record and
facilitates synchronous collaboration? - CORRECT ANSWER - User Presence
What feature lets you contribute to the actual work within a record without opening the form
interface? - CORRECT ANSWER - Inline Editing
ACTUAL Exam Questions and CORRECT
Answers
system administrators role - CORRECT ANSWER - admin
What are some examples of landing pages? - CORRECT ANSWER - New and critical tasks
Lists with task records assigned to you
Performance Analytics
Approvals that are actionable
Your Open Tasks By Priority
Your Favorite Items
Your Open Requests
users are represented as a record on what table? - CORRECT ANSWER - User[sys_user]
groups are represented as a records on what table? - CORRECT ANSWER -
Group[sys_user_group]
Where do admins go to view favorites set by any user? - CORRECT ANSWER - System Def
> Bookmarks
What is the default number of activities stored in history and how can you change it? -
CORRECT ANSWER - 30..... sys_properties.list > glide.ui.nav.history_length
How do you add a user to your instance? - CORRECT ANSWER - User Administration >
Users > New
,What role is required to manage groups, users, or assign roles to groups? - CORRECT
ANSWER - user_admin
What attribute uniquely identifies each individual user? - CORRECT ANSWER - User ID
What table are records of different roles stored? - CORRECT ANSWER - Role[sys_user_role]
What role has access to Service Catalog > User Criteria and Knowledge > User Criteria? -
CORRECT ANSWER - user_criteria_admin
What role is needed to access service catalog requests? - CORRECT ANSWER - catalog
What role is needed to manage the service catalog categories and items? - CORRECT
ANSWER - catalog_admin
What are the 4 main base system roles? - CORRECT ANSWER - Admin
Specialized admin
Approver
ITIL
What is the role for approvers? - CORRECT ANSWER - approver_user
What role is required to administer any users/groups tags and make global tags? - CORRECT
ANSWER - tags_admin
What role is required to set global tags? - CORRECT ANSWER - global_tags_creator
How do you edit personal tags? - CORRECT ANSWER - Self-Service > My Tags
,How do you see tagged records? - CORRECT ANSWER - Self-Service > My Tagged
Documents
What role is required to add or remove columns from a list or change the order of the columns
displayed for all users? - CORRECT ANSWER - personalize_list
How do you configure the list layout for a table? - CORRECT ANSWER - List Title Menu >
View > View Name
Column options menu > Configure> List Layout
What are 5 types of formatters? - CORRECT ANSWER - Parent Breadcrumbs Formatter
Activity Formatter: shows history on a task or form
Process Flow formatter: shows the stage a record is in and the process
Approval Summarizer Formatter
CI Relations Formatter
What role is required to personalize forms? - CORRECT ANSWER - personalize_form
What are the 3 main components of Form Designer? - CORRECT ANSWER - Form Header
Field Navigator
Form Layout
What is used to show records in tables that have a relationship to the current records? -
CORRECT ANSWER - related lists
, What allows fields to be populated automatically to simply the process of generating new
records? - CORRECT ANSWER - Templates
What automatically sets the value of the assigned_to and assignment_group fields of a task? -
CORRECT ANSWER - Assignment Rules
Where do you go to create an assignment rule? - CORRECT ANSWER - System Policy >
Rules > Assignment
What type of assignment rules only apply to incident records? - CORRECT ANSWER -
Assignment Lookup Rules
What uses machine-learning algorithms to set field values during record creation and what role is
required to set it up? - CORRECT ANSWER - Predictive Intelligence
ml_admin
Who can access or what role can access My Work and My Groups Work module - CORRECT
ANSWER - itil
What application is the My Work and My Groups Work module located? - CORRECT
ANSWER - Service Desk
What Core UI feature lets you see who is online when you are working within one record and
facilitates synchronous collaboration? - CORRECT ANSWER - User Presence
What feature lets you contribute to the actual work within a record without opening the form
interface? - CORRECT ANSWER - Inline Editing
