FBLA EXAM 1 2025/2026 (QUESTIONS WITH 100%
CORRECT ANSWERS)
Conversation order - Hello, listen, empathize, account number,
clarify, resolve, compensate, apologize
Accountant/financial planner - Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines - Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking - Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you
don't have what we normally require for the balance for our high
interest accounts, I am going to waive the minimum balance
requirement"
Computer repair - Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor - Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
, Give free landscaping
Pay for hotel until house is ready to move in
Credit/debit card - Waive late fees
Lower interest for a year
Remove annual fee
Remove interest charges for month if they carry a balance
Doctor/dentist - Free teeth whitening appointment
Free expensive toothbrush
Free samples of medicines
Waive/refund copay
Reschedule appointment to a convenient time
Gas station - If bad gas, pay for car repair
Gas gift card
Heating and air/plumber - Redo installation for free
Upgrade appliance for free
Waive fees for bringing things up to code
Hotel - Free upgrade to suite
Free meal in restaurant or room service
5000 points on frequent points card
Free night (next or current stay)
Free wifi
Industrial - No fee if you purchase new order now
Extend any window in policy
Change time/interest for payments
CORRECT ANSWERS)
Conversation order - Hello, listen, empathize, account number,
clarify, resolve, compensate, apologize
Accountant/financial planner - Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines - Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking - Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you
don't have what we normally require for the balance for our high
interest accounts, I am going to waive the minimum balance
requirement"
Computer repair - Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor - Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
, Give free landscaping
Pay for hotel until house is ready to move in
Credit/debit card - Waive late fees
Lower interest for a year
Remove annual fee
Remove interest charges for month if they carry a balance
Doctor/dentist - Free teeth whitening appointment
Free expensive toothbrush
Free samples of medicines
Waive/refund copay
Reschedule appointment to a convenient time
Gas station - If bad gas, pay for car repair
Gas gift card
Heating and air/plumber - Redo installation for free
Upgrade appliance for free
Waive fees for bringing things up to code
Hotel - Free upgrade to suite
Free meal in restaurant or room service
5000 points on frequent points card
Free night (next or current stay)
Free wifi
Industrial - No fee if you purchase new order now
Extend any window in policy
Change time/interest for payments
