10/02/2025 15:02:34
Business Management - PHR Certification
Ambiguity
is manifested in a lack of clarity and the difficulty of understanding exactly what the
situation is.
Strategic Human Resource Management
is the long-term integration of HR strategies with organizational goals.
Operational Human Resources
work related to running the core business, such as payroll, hiring, disciplining
employees, and other tasks relating to day-to-day operations (typical for PHR-level
professional).
Ethics Policy
are guidelines for all employees of a company to do the right thing and behave at
high standards at all times.
V.U.C.A.
is an acronym that stands for volatility, uncertainty, complexity and ambiguity, a
combination of qualities that, taken together, characterize the nature of some difficult
conditions and situations.
Volatility
Indicates how much and how quickly the value of an investment, market, or market
sector changes.
What should an employee handbook contain?
1) Your company's history, mission, vision and goals
2) Your company's core values and culture
3) Human resources and legal information related to employment
4) Your company's policies
5) Employee benefits and perks
Workers' Comp Aggregate Report
collects a wide variety of workers' compensation insurance information from insurers.
Utilization Report
is a report to help monitor the workload of your employees.
Injury and Illness Prevention Program (IIPP)
is an important written workplace safety program containing information on
responsibility, communication, compliance, record keeping, hazardous situations,
etc.
Workforce Analytics
growing in popularity as a tool that employers use to gather data on a macro level
about the workforce.
Functions of Sales vs. Marketing Department
The sales function serves as the near-term need of the customer. The marketing
function serves the long-term goals of placement, product, price, and promotion.
A Code or Statement of Conduct
Can serve many purposes. It may serve to define proper behavior when there is
conflict of interest in an ethics policy. It may also describe expected standards of
behavior in both the employee handbook and the IIPP.
Change Management
A critical process used to effectively manage the change required to implement
STRATEGIC initiatives.
Authoritarian and Transformational
Management/leadership styles, NOT strategies.
, 10/02/2025 15:02:34
Risk Management
is the practice of FORECASTING and RESPONDING to risks facing an organization.
Workforce Expansion
As a STRUCTURAL change is often the result of business growth or decline (i.e.
opening a second facility while keeping headquarters in the same location).
Cost Per Hire (CPH) Metric
Is useful when needing to calculate the true cost associated with recruiting and
selection (i.e. advertising, labor rates to screen resume and interview candidates,
costs for pre-employment testing, and administrative costs associates with hiring).
Reengineering
The fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in critical measures of performance, such as cost, quality,
service, and speed.
Corporate vs. Organizational Restructuring
Corporate Restructuring is the process of reorganizing your financial and
organizational resources in response to internal or external pressures or change.
Organizational restructuring involves changes to jobs: what they do, how many there
are, where they are located and how they work.
Replacement Cost
is the price that an entity would pay to replace an existing asset at current market
prices with a similar asset.
Accession Rate
# New Employees / Total # of Employees
Employment Litigation Statistics
Helps HR professionals stay up to date on trending and forecasting to help predict
areas of vulnerability based on the legal climate.
Which of the following usually present the most risk of a discrimination charge being
filed with the EEOC?
Retaliation (highest risk), Race (second), & Disability (third)
Purpose of Legislative Committee
To study a bill and determine the likelihood that the bill will be able to pass a vote in
the full body of congress.
Lobbying
An activity in which anybody can participate to influence laws and regulations.
Code of Conduct
is EMPLOYEE standards of behaviors.
Ethical Statement
is ORGANIZATIONAL standards of behavior.
Production Layout
The way goods or services will be produced, which includes that functions of
departments outside of production, such as sales and marketing.
Scheduling
The availability of goods or services during peak demands.
Capacity
is determining how much of a good or service can be provided based on INPUTS
(i.e. available material and labor).
Administrative Law
is a branch of public law that is concerned with the procedures, rules, and
regulations of a number of governmental agencies.
Business Management - PHR Certification
Ambiguity
is manifested in a lack of clarity and the difficulty of understanding exactly what the
situation is.
Strategic Human Resource Management
is the long-term integration of HR strategies with organizational goals.
Operational Human Resources
work related to running the core business, such as payroll, hiring, disciplining
employees, and other tasks relating to day-to-day operations (typical for PHR-level
professional).
Ethics Policy
are guidelines for all employees of a company to do the right thing and behave at
high standards at all times.
V.U.C.A.
is an acronym that stands for volatility, uncertainty, complexity and ambiguity, a
combination of qualities that, taken together, characterize the nature of some difficult
conditions and situations.
Volatility
Indicates how much and how quickly the value of an investment, market, or market
sector changes.
What should an employee handbook contain?
1) Your company's history, mission, vision and goals
2) Your company's core values and culture
3) Human resources and legal information related to employment
4) Your company's policies
5) Employee benefits and perks
Workers' Comp Aggregate Report
collects a wide variety of workers' compensation insurance information from insurers.
Utilization Report
is a report to help monitor the workload of your employees.
Injury and Illness Prevention Program (IIPP)
is an important written workplace safety program containing information on
responsibility, communication, compliance, record keeping, hazardous situations,
etc.
Workforce Analytics
growing in popularity as a tool that employers use to gather data on a macro level
about the workforce.
Functions of Sales vs. Marketing Department
The sales function serves as the near-term need of the customer. The marketing
function serves the long-term goals of placement, product, price, and promotion.
A Code or Statement of Conduct
Can serve many purposes. It may serve to define proper behavior when there is
conflict of interest in an ethics policy. It may also describe expected standards of
behavior in both the employee handbook and the IIPP.
Change Management
A critical process used to effectively manage the change required to implement
STRATEGIC initiatives.
Authoritarian and Transformational
Management/leadership styles, NOT strategies.
, 10/02/2025 15:02:34
Risk Management
is the practice of FORECASTING and RESPONDING to risks facing an organization.
Workforce Expansion
As a STRUCTURAL change is often the result of business growth or decline (i.e.
opening a second facility while keeping headquarters in the same location).
Cost Per Hire (CPH) Metric
Is useful when needing to calculate the true cost associated with recruiting and
selection (i.e. advertising, labor rates to screen resume and interview candidates,
costs for pre-employment testing, and administrative costs associates with hiring).
Reengineering
The fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in critical measures of performance, such as cost, quality,
service, and speed.
Corporate vs. Organizational Restructuring
Corporate Restructuring is the process of reorganizing your financial and
organizational resources in response to internal or external pressures or change.
Organizational restructuring involves changes to jobs: what they do, how many there
are, where they are located and how they work.
Replacement Cost
is the price that an entity would pay to replace an existing asset at current market
prices with a similar asset.
Accession Rate
# New Employees / Total # of Employees
Employment Litigation Statistics
Helps HR professionals stay up to date on trending and forecasting to help predict
areas of vulnerability based on the legal climate.
Which of the following usually present the most risk of a discrimination charge being
filed with the EEOC?
Retaliation (highest risk), Race (second), & Disability (third)
Purpose of Legislative Committee
To study a bill and determine the likelihood that the bill will be able to pass a vote in
the full body of congress.
Lobbying
An activity in which anybody can participate to influence laws and regulations.
Code of Conduct
is EMPLOYEE standards of behaviors.
Ethical Statement
is ORGANIZATIONAL standards of behavior.
Production Layout
The way goods or services will be produced, which includes that functions of
departments outside of production, such as sales and marketing.
Scheduling
The availability of goods or services during peak demands.
Capacity
is determining how much of a good or service can be provided based on INPUTS
(i.e. available material and labor).
Administrative Law
is a branch of public law that is concerned with the procedures, rules, and
regulations of a number of governmental agencies.
