Final Exam 2 review Automotive
service management Questions and
Answers 100% Pass
The owner of the company has received a customer complaint indicating that the cost
for her recent repair was far more than the initial estimate. Which service employee is
responsible for preparing a complete and accurate estimate? - ✔✔The service advisor
Joe, the lead technician, is very dissatisfied. He storms in to see Ralph, the owner. "I am
underpaid and under appreciated. I am the only productive employee around here and
yet you say that you cannot afford to pay me more. Why don't you just get rid of some
of the other nonproductive people and just pay me what they earn?" A likely response
from Ralph should be - ✔✔All of the above
The claims administrator should be required to have been a technician before applying
for the position. - ✔✔False
Looking at the organization based on the workflows within the organization and taking
into account the inputs, processes, and outputs of these workflows is known as
_______________. - ✔✔System View
Disclaimer: Original Content, No Copyright Infringement, All Rights Reserved © 2025 1
service management Questions and
Answers 100% Pass
The owner of the company has received a customer complaint indicating that the cost
for her recent repair was far more than the initial estimate. Which service employee is
responsible for preparing a complete and accurate estimate? - ✔✔The service advisor
Joe, the lead technician, is very dissatisfied. He storms in to see Ralph, the owner. "I am
underpaid and under appreciated. I am the only productive employee around here and
yet you say that you cannot afford to pay me more. Why don't you just get rid of some
of the other nonproductive people and just pay me what they earn?" A likely response
from Ralph should be - ✔✔All of the above
The claims administrator should be required to have been a technician before applying
for the position. - ✔✔False
Looking at the organization based on the workflows within the organization and taking
into account the inputs, processes, and outputs of these workflows is known as
_______________. - ✔✔System View
Disclaimer: Original Content, No Copyright Infringement, All Rights Reserved © 2025 1
