MSSC Quality Final Exam 2025/2026 Graded A+
Must Pass!!
What happens when you eliminate quality variances? - You Improved process quality.
Spreadsheets are used to perform calculations in ____. - Rows and columns
Spreadsheets are used to form ___. - graphs
To make sure the appropriate parties are notified, use a __________. - Predetermined distribution
list
First piece inspection is required for __________. - Documenting repeatable setups
To identify and eliminate waste activities proves a company is operating in __________. - A
continuous improvement environment
A history of dependability and customer satisfaction should be considered when __________. -
Evaluating a potential supplier
Of the four roles of management, controlling covers: - Monitoring actual to standard work
performance
To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals. -
Quality
Everyone within an organization is responsible for __________ quality. - Improving
Product development teams should perform a(n) __________ as early as possible during their design
process. - Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - systematic group of activities used to recognize
and evaluate potential systems, products or process failures
,Greater variations in a process may occur when __________. - Unapproved process adjustments are
performed
The purpose of ISO 9000 is to help companies __________. - Improve Quality
The quality plan documents how the company is going to reach its quality goals in the scope of the
__________. - Quality management system
An employee should report to their supervisor if the following situation occurs: - There is an increase
in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - Most cost effective
__________ should be validated and approved to ensure accuracy. - Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________ operation. - Just In
Time (JIT)
5S is a lean manufacturing technique that focuses on creating a(n) __________. - Clean and orderly
work area
Companies often __________ to create a baseline measurement for improvements in machine
performance. - Establish a metric
The performance of the product as viewed by the customer is ultimately the most important
measure of __________. - Product quality
The number of defects produced is a measure of __________ - The effectiveness of a quality
assurance system
The systematic way to eliminate activities that do not add value to the product in all processes from
customer order to delivery is called __________. - Lean manufacturing
, Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various approaches of
__________. - TQM, Total Quality Management
Total Quality Management - managing the entire organization so that it excels on all dimensions of
products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS. - Six Sigma
A worker should __________ any time the worker notices a minor quality problem that is not critical
to product function or performance. - Notify the supervisor to determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. - supervisor
If a product is considered to be in conformance it meets all of the _______ requirements. -
customers
defective - not working properly
external failure costs - costs that arise when a defect is discovered after the customer receives the
service or product
PDCA cycle - 1. Plan
2. Do
3. Check
4. Act
Six Sigma Process - System of measuring, analyzing, improving, and controlling processes once they
meet quality standards.
Defect Prevention - a measure to ensure that defects being detected so far, should not appear or
occur again
Measurment - The size,quantity or amount of something
Must Pass!!
What happens when you eliminate quality variances? - You Improved process quality.
Spreadsheets are used to perform calculations in ____. - Rows and columns
Spreadsheets are used to form ___. - graphs
To make sure the appropriate parties are notified, use a __________. - Predetermined distribution
list
First piece inspection is required for __________. - Documenting repeatable setups
To identify and eliminate waste activities proves a company is operating in __________. - A
continuous improvement environment
A history of dependability and customer satisfaction should be considered when __________. -
Evaluating a potential supplier
Of the four roles of management, controlling covers: - Monitoring actual to standard work
performance
To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals. -
Quality
Everyone within an organization is responsible for __________ quality. - Improving
Product development teams should perform a(n) __________ as early as possible during their design
process. - Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - systematic group of activities used to recognize
and evaluate potential systems, products or process failures
,Greater variations in a process may occur when __________. - Unapproved process adjustments are
performed
The purpose of ISO 9000 is to help companies __________. - Improve Quality
The quality plan documents how the company is going to reach its quality goals in the scope of the
__________. - Quality management system
An employee should report to their supervisor if the following situation occurs: - There is an increase
in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - Most cost effective
__________ should be validated and approved to ensure accuracy. - Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________ operation. - Just In
Time (JIT)
5S is a lean manufacturing technique that focuses on creating a(n) __________. - Clean and orderly
work area
Companies often __________ to create a baseline measurement for improvements in machine
performance. - Establish a metric
The performance of the product as viewed by the customer is ultimately the most important
measure of __________. - Product quality
The number of defects produced is a measure of __________ - The effectiveness of a quality
assurance system
The systematic way to eliminate activities that do not add value to the product in all processes from
customer order to delivery is called __________. - Lean manufacturing
, Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various approaches of
__________. - TQM, Total Quality Management
Total Quality Management - managing the entire organization so that it excels on all dimensions of
products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is called a
__________ QMS. - Six Sigma
A worker should __________ any time the worker notices a minor quality problem that is not critical
to product function or performance. - Notify the supervisor to determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. - supervisor
If a product is considered to be in conformance it meets all of the _______ requirements. -
customers
defective - not working properly
external failure costs - costs that arise when a defect is discovered after the customer receives the
service or product
PDCA cycle - 1. Plan
2. Do
3. Check
4. Act
Six Sigma Process - System of measuring, analyzing, improving, and controlling processes once they
meet quality standards.
Defect Prevention - a measure to ensure that defects being detected so far, should not appear or
occur again
Measurment - The size,quantity or amount of something
