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AIC 30 - Assignment 5 Practice Test
x x x x x x
x
questions and answers latest top score.
x x x x x
x
x
x
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Annie xwas xworking xon xan xautomobile xliability xclaim xand xattempting xto xobtain xa
xrecorded xstatement xof xthe xevents xthat xlead xup xto xthe xaccident xfrom xthe
xpolicyholder. xAs xthe xperson xanswering xquestions xfor xthe xrecorded xstatement xfrom
xAnnie, xthe xpolicyholder xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect
xanswers.Receiver x
x
Sally xknew xthat xthe xdata xentry xprocess xfor xclaim xsubmissions xwas xbehind xso xshe
xcalled xthe xadministrative xteam xtogether xto ximplement xa xnew xplan xto xstreamline xentry
xof xlike xclaims xto xspecific xindividuals. xSally's xcommunication xwith xthe xadministrative
xteam xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect xanswers.Encoding x
x
When xa xsender xshares xinformation xin xthe xcommunication xprocess, xwhich xone xof
xthe x
x
following xphases xis xoccurring? x- xcorrect
xanswers.Transmission
x
Stella xwas xdiscussing xthe xnew xclaim xdistribution xprocess xwith xher xteam. xThe xteam
xwas xsupplying xinformation xon xthe xresults xand xperformance xmetrics xafter xthe xfirst
xweek xof ximplementation xfor xthe xnew xdistribution xprocess. xThe xteam xspoke xabout xthe
xdrop xin xcycle x
time xfor xthe xperiod xbetween xassignment xand xpickup xof xthe xclaim xby xthe xclaim
xrepresentative. xStella xdetermined xthat xthe xdelay xwas xuser xerror, xbecause xthe xteam
xadvised xthat xthe xsystem xdid xnot xcontain xany xdeliver xerrors xin xthe xfollow xup xreports.
xStella's xdetermination xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect
xanswers.Decoding x
x
Reflective xlistening x- xcorrect xanswers.A xtechnique xthat xhelps xlisteners xcorrectly
xinterpret x
x
messages
x
Agent x- xcorrect xanswers.A xperson xwho xunderstands xinsurance xlanguage, xthe
xclaim x
x
x
x
x
x
x
x
x
x
AIC 30 - Assignment 5 Practice Test
x x x x x x
x
questions and answers latest top score.
x x x x x
x
x
x
x
x
x
x
x
x
x
Annie xwas xworking xon xan xautomobile xliability xclaim xand xattempting xto xobtain xa
xrecorded xstatement xof xthe xevents xthat xlead xup xto xthe xaccident xfrom xthe
xpolicyholder. xAs xthe xperson xanswering xquestions xfor xthe xrecorded xstatement xfrom
xAnnie, xthe xpolicyholder xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect
xanswers.Receiver x
x
Sally xknew xthat xthe xdata xentry xprocess xfor xclaim xsubmissions xwas xbehind xso xshe
xcalled xthe xadministrative xteam xtogether xto ximplement xa xnew xplan xto xstreamline xentry
xof xlike xclaims xto xspecific xindividuals. xSally's xcommunication xwith xthe xadministrative
xteam xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect xanswers.Encoding x
x
When xa xsender xshares xinformation xin xthe xcommunication xprocess, xwhich xone xof
xthe x
x
following xphases xis xoccurring? x- xcorrect
xanswers.Transmission
x
Stella xwas xdiscussing xthe xnew xclaim xdistribution xprocess xwith xher xteam. xThe xteam
xwas xsupplying xinformation xon xthe xresults xand xperformance xmetrics xafter xthe xfirst
xweek xof ximplementation xfor xthe xnew xdistribution xprocess. xThe xteam xspoke xabout xthe
xdrop xin xcycle x
time xfor xthe xperiod xbetween xassignment xand xpickup xof xthe xclaim xby xthe xclaim
xrepresentative. xStella xdetermined xthat xthe xdelay xwas xuser xerror, xbecause xthe xteam
xadvised xthat xthe xsystem xdid xnot xcontain xany xdeliver xerrors xin xthe xfollow xup xreports.
xStella's xdetermination xis xbest xidentified xas xwhich xone xof xthe xfollowing? x- xcorrect
xanswers.Decoding x
x
Reflective xlistening x- xcorrect xanswers.A xtechnique xthat xhelps xlisteners xcorrectly
xinterpret x
x
messages
x
Agent x- xcorrect xanswers.A xperson xwho xunderstands xinsurance xlanguage, xthe
xclaim x
