Customer Service Representative
1 study Exam Questions and
Answers
customer - -a person or organization that buys goods or services from a
store or business- most important person in any business!
- customer service - -The assistance and advice provided by a company to
those people who buy or use its products or services
- quality - -The customer's perception of how well our service meets his or
her expectations (the attributes of a product or service)
- Resolving customer problems - -Determine the problem
Identify the root cause
Fix the situation
Restore the relationship
- Handling customer complaints - -Gather as much information as possible.
Give more than a one-word answer
- Software - -A program used by a computer
- Public domain - -Represents works whose intellectual property rights have
expired, or works that have been released by the creator
- Plagiarism - -Stealing of someone else's words or ideas and presenting
them as your own
- Piracy - -Stealing copyrighted work by downloading or copying it in order
to keep, sell, or give it away without permission and without paying.
- Resolution - -Solving a problem, dispute, or contentious matter
- Conflict - -State of disagreement of misunderstanding among workers
and/or managers within a workplace
- Company Policies - -Rules of conduct within an organization, outlining the
responsibilities of both employees and employers
-
1 study Exam Questions and
Answers
customer - -a person or organization that buys goods or services from a
store or business- most important person in any business!
- customer service - -The assistance and advice provided by a company to
those people who buy or use its products or services
- quality - -The customer's perception of how well our service meets his or
her expectations (the attributes of a product or service)
- Resolving customer problems - -Determine the problem
Identify the root cause
Fix the situation
Restore the relationship
- Handling customer complaints - -Gather as much information as possible.
Give more than a one-word answer
- Software - -A program used by a computer
- Public domain - -Represents works whose intellectual property rights have
expired, or works that have been released by the creator
- Plagiarism - -Stealing of someone else's words or ideas and presenting
them as your own
- Piracy - -Stealing copyrighted work by downloading or copying it in order
to keep, sell, or give it away without permission and without paying.
- Resolution - -Solving a problem, dispute, or contentious matter
- Conflict - -State of disagreement of misunderstanding among workers
and/or managers within a workplace
- Company Policies - -Rules of conduct within an organization, outlining the
responsibilities of both employees and employers
-
