IT Service Management (CIS-ITSM)
Predefined Grouping of Catalogue Items - answer
Scores are found on the CMDB health dashboard - answer
Configure change management form - answer Using UI Policy
Configure Risk Conditions - answer
Maintenance Schedule - answer change > schedule > maintenance schedule
Maintenance and blackout schedules - answer should be defined and available in the
system so that change requesters understand when a change can be implemented and
when they should not be implemented
Perform a root cause analysis - answer
What role can manage all aspects of the Service Catalog application and the scripting
functions - answer
how are the products and services in the service catalogue organized - answer
resolution codes - answer
Configuration Management System (CMS) - answer
Cause code for a problem - answer
ESS user - answer
multi-row variable sets - answer
plugins should be activated to enable automated tests for the service catalogue -
answer
Incident - answer1) Unplanned interruption to an IT service
2) Reduction in the quality of an IT service
3) Failure of a configuration item (CI) that has not yet affected service
4) An event that has not yet impacted the service to the customer.
, change task types are normally completed during the change implementation window -
answerImplementation and Testing change task types are typically completed during
the change implementation window (i.e., between the planned start and end dates).
Change Manager - answerprovides oversight and governance for the change
management process, owns supporting documentation for change management and
ensures that the organization correctly follows the process.
Content Items - answera service catalog item that provides information instead of goods
or services
Content Item- Content Type - answerKB Article: a ServiceNow knowledge article
available to users with the specified roles.
Catalog Content: a static block of text, formatted with HTML.
External Content: documents or web pages stored outside the base system instance.
Catalogue item- Bundle - answerpredefined grouping of catalogue items that allows you
to select the products and services you need quickl
Catalogue item- Order guide - answerprovides a series of questions that, when
answered, offers a list of recommended products and services that may help you fulfil
your need.
Catalogue item- Shopping cart - answera multi-row variable set can be part of a
catalogue item.
CMDB health dashboard - answerprovides a single view of the quality of data at the
CMDB, CI class and CI levels using completeness, correctness and compliance scores.
Who has a 'read' access to a Requested Item (sc_req_item) record - answerOpened By
field of a Requested Item (sc_req_item) record
Requested For user
Approver when he/she is required to approve.
Major Incident States - answerProposed, Accepted, Rejected, and Canceled.
dynamically generated on the knowledge homepage - answerMost Useful and Most
Viewed
During the Creation and Scope stage of Change Management - answer
primary tables associated with catalog definitions - answer* Catalog [sc_catalog]
* Category [sc_category]
* Catalog Item [sc_cat_item]
* Order guide [sc_cat_item_guide]
Predefined Grouping of Catalogue Items - answer
Scores are found on the CMDB health dashboard - answer
Configure change management form - answer Using UI Policy
Configure Risk Conditions - answer
Maintenance Schedule - answer change > schedule > maintenance schedule
Maintenance and blackout schedules - answer should be defined and available in the
system so that change requesters understand when a change can be implemented and
when they should not be implemented
Perform a root cause analysis - answer
What role can manage all aspects of the Service Catalog application and the scripting
functions - answer
how are the products and services in the service catalogue organized - answer
resolution codes - answer
Configuration Management System (CMS) - answer
Cause code for a problem - answer
ESS user - answer
multi-row variable sets - answer
plugins should be activated to enable automated tests for the service catalogue -
answer
Incident - answer1) Unplanned interruption to an IT service
2) Reduction in the quality of an IT service
3) Failure of a configuration item (CI) that has not yet affected service
4) An event that has not yet impacted the service to the customer.
, change task types are normally completed during the change implementation window -
answerImplementation and Testing change task types are typically completed during
the change implementation window (i.e., between the planned start and end dates).
Change Manager - answerprovides oversight and governance for the change
management process, owns supporting documentation for change management and
ensures that the organization correctly follows the process.
Content Items - answera service catalog item that provides information instead of goods
or services
Content Item- Content Type - answerKB Article: a ServiceNow knowledge article
available to users with the specified roles.
Catalog Content: a static block of text, formatted with HTML.
External Content: documents or web pages stored outside the base system instance.
Catalogue item- Bundle - answerpredefined grouping of catalogue items that allows you
to select the products and services you need quickl
Catalogue item- Order guide - answerprovides a series of questions that, when
answered, offers a list of recommended products and services that may help you fulfil
your need.
Catalogue item- Shopping cart - answera multi-row variable set can be part of a
catalogue item.
CMDB health dashboard - answerprovides a single view of the quality of data at the
CMDB, CI class and CI levels using completeness, correctness and compliance scores.
Who has a 'read' access to a Requested Item (sc_req_item) record - answerOpened By
field of a Requested Item (sc_req_item) record
Requested For user
Approver when he/she is required to approve.
Major Incident States - answerProposed, Accepted, Rejected, and Canceled.
dynamically generated on the knowledge homepage - answerMost Useful and Most
Viewed
During the Creation and Scope stage of Change Management - answer
primary tables associated with catalog definitions - answer* Catalog [sc_catalog]
* Category [sc_category]
* Catalog Item [sc_cat_item]
* Order guide [sc_cat_item_guide]
