PACE Certification ASAP
"Achieving maximum productivity with minimum wasted effort or expense" is the definition of
what term? - ANS-efficiency
"completing one task after another in order of priority" is the definition of what term? - ANS-serial
tasking
5 levels of leadership -John Maxwell - ANS-1. Position low level leadership earned because of
job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for them.
5. Pinnacle (Respect)People follow you because of who you are and what you represent
7 habits of highly effective people - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
7 steps of the Problem-Solving Process - ANS-1. Define the Problem
2.Gather & Analyze Information
3.Determinie Standards
4.Generate alternative solution
5.Choose the best alternative
6.Implement the solution
7.Evaluate and Follow-up
A policy that dictates exactly how long documents should be kept and when/how they should be
properly disposed of is called a ____ policy. - ANS-. document retention
A quick, introductory statement that helps others get to know who you are is also called -
ANS-an elevator speech
A set of online communication practices and rules is - ANS-netiquette
A superior video editor, a preview utility and a streaming music service are features of which
operating system? - ANS-mac os
A task that can be completed at the same time as other tasks is called a __________ task. -
ANS-concurrent
A task that can only be done after another task is completed is called a ______ task. -
ANS-priority
A task that must be completed before another one can be done is called a _____ task. -
ANS-precedent
Acceptance theory of authority - ANS-the success of any organization depends on the
cooperation of its employees
, Acceptance Theory of Authority - ANS-The success of any organization depends on the
cooperation of its employees.
According to a study cited it the New York Times, a typical office worker gets only 11 minutes
between each interruption. According to this same study, how long does it take on average to
return to the original task after an interruption? - ANS-11 minutes
According to research, how long does it take on average to develop a new habit or break an old
one? - ANS-66 days
According to The Platinum Rule, Thinkers and Relators are both: - ANS-indirect, meaning they
are cautious, introverted and slower-paced
action-centered leadership - ANS-developed by John Adair. The leaderhas three intertwined
goals: to achieve the task, to build and maintain an effective team, and to develop the skills of
the team members.
An interconnected ecosystem where devices and people are all connected via the internet -
ANS-Networked Society
An operating system independent file format enabling you to create and share documents
containing text, graphics, and images to preserve the layout is a - ANS-. portable document
format (PDF)
Because they utilize modest measures, data using what kind of connection is vulnerable to
being captured and read by hackers? - ANS-Public wifi
Business life cycle - ANS-is the progression of a business through a series of phases over time.
BUSINESS WRITING FUNDAMENTALS ? (3) - ANS-1. PREPARE-
2. PRODUCE
3. PROOF
Common grammar errors What is the difference between effect/affect - ANS-Effect: A noun ("the
effect" or "an effect")· noun is a word for a person, place, thing, or idea
Effect is usually a noun that means a result or consequence of a change
Affect: A verb ("to affect") Verb is a word for an action, experience, or condition
Affect is usually a verb that means to act on or change someone or something
Common grammar errors. What is the difference between Compliment / complement -
ANS-Compliment: A flattering statement ("Thank you for the compliment.")·
Complement: Something that adds to or supplements ("Her report is a nice complement to the
previous work.")
Components of Communication (& % breakdown of each component) - ANS-Word Choice 10%
Tone 35%
Body Language 55%
Crucial communication vs critical communication - ANS-Critical- Midlevel range, Is slightly
higher intensity, more consequential, and a little more challenging
Crucial- is high intensity and carries a high potential for danger. (Three characteristics of Crucial
Communication: Opposing Opinions, High Stakes & Strong Emotions)
developed the idea of the "informal organization," which stressed that effective communication
and improved coordination among employees were essential. - ANS-Chester Barnard
Effectiveness - ANS-Relates to the attainment of established goals and results.
"Achieving maximum productivity with minimum wasted effort or expense" is the definition of
what term? - ANS-efficiency
"completing one task after another in order of priority" is the definition of what term? - ANS-serial
tasking
5 levels of leadership -John Maxwell - ANS-1. Position low level leadership earned because of
job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for them.
5. Pinnacle (Respect)People follow you because of who you are and what you represent
7 habits of highly effective people - ANS-1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
7 steps of the Problem-Solving Process - ANS-1. Define the Problem
2.Gather & Analyze Information
3.Determinie Standards
4.Generate alternative solution
5.Choose the best alternative
6.Implement the solution
7.Evaluate and Follow-up
A policy that dictates exactly how long documents should be kept and when/how they should be
properly disposed of is called a ____ policy. - ANS-. document retention
A quick, introductory statement that helps others get to know who you are is also called -
ANS-an elevator speech
A set of online communication practices and rules is - ANS-netiquette
A superior video editor, a preview utility and a streaming music service are features of which
operating system? - ANS-mac os
A task that can be completed at the same time as other tasks is called a __________ task. -
ANS-concurrent
A task that can only be done after another task is completed is called a ______ task. -
ANS-priority
A task that must be completed before another one can be done is called a _____ task. -
ANS-precedent
Acceptance theory of authority - ANS-the success of any organization depends on the
cooperation of its employees
, Acceptance Theory of Authority - ANS-The success of any organization depends on the
cooperation of its employees.
According to a study cited it the New York Times, a typical office worker gets only 11 minutes
between each interruption. According to this same study, how long does it take on average to
return to the original task after an interruption? - ANS-11 minutes
According to research, how long does it take on average to develop a new habit or break an old
one? - ANS-66 days
According to The Platinum Rule, Thinkers and Relators are both: - ANS-indirect, meaning they
are cautious, introverted and slower-paced
action-centered leadership - ANS-developed by John Adair. The leaderhas three intertwined
goals: to achieve the task, to build and maintain an effective team, and to develop the skills of
the team members.
An interconnected ecosystem where devices and people are all connected via the internet -
ANS-Networked Society
An operating system independent file format enabling you to create and share documents
containing text, graphics, and images to preserve the layout is a - ANS-. portable document
format (PDF)
Because they utilize modest measures, data using what kind of connection is vulnerable to
being captured and read by hackers? - ANS-Public wifi
Business life cycle - ANS-is the progression of a business through a series of phases over time.
BUSINESS WRITING FUNDAMENTALS ? (3) - ANS-1. PREPARE-
2. PRODUCE
3. PROOF
Common grammar errors What is the difference between effect/affect - ANS-Effect: A noun ("the
effect" or "an effect")· noun is a word for a person, place, thing, or idea
Effect is usually a noun that means a result or consequence of a change
Affect: A verb ("to affect") Verb is a word for an action, experience, or condition
Affect is usually a verb that means to act on or change someone or something
Common grammar errors. What is the difference between Compliment / complement -
ANS-Compliment: A flattering statement ("Thank you for the compliment.")·
Complement: Something that adds to or supplements ("Her report is a nice complement to the
previous work.")
Components of Communication (& % breakdown of each component) - ANS-Word Choice 10%
Tone 35%
Body Language 55%
Crucial communication vs critical communication - ANS-Critical- Midlevel range, Is slightly
higher intensity, more consequential, and a little more challenging
Crucial- is high intensity and carries a high potential for danger. (Three characteristics of Crucial
Communication: Opposing Opinions, High Stakes & Strong Emotions)
developed the idea of the "informal organization," which stressed that effective communication
and improved coordination among employees were essential. - ANS-Chester Barnard
Effectiveness - ANS-Relates to the attainment of established goals and results.
