OPMA 403 (questions with answers)
2025-2026 updated
What are the effects of quality on an organization? - correct answer ✔✔revenue,
market share, profits, reputation
Why is quality so important? - correct answer ✔✔1-International competitions-
More choices
2-Consumer revolution-more choices
3-Producer revolution-Quality input from suppliers leads to better quality final
product or service.
What are the five product quality dimensions? - correct answer ✔✔1. Understood
but difficult to express(Intuitive)
2. Compnents and attributes-Expected and extras
3. Conforms to specs (design requirements)
4.Customer is satisfied (meets user wants/needs)
5. Value based- cost based
What are Garvins 8 quality dimensions? - correct answer ✔✔1.) Performance 2.
Features(additions to basic functions) 3. Reliability 4. Conformance(to
specs)5.Durability 6. Serviceability( repair) 7. Aesthetics 8. Percieved Quality
(Opinion)
What are PZ&B's service quality dimensions? - correct answer ✔✔1.Tangibles
(physical appearance of facility) 2.) Service reliability 3. Responsiveness 4.
, Assurance (knowledge and courtesy) 5.Empathy (also availability, professionalism,
timeliness, completeness, pleasantness)
What varies the different perspectives on quality? - correct answer ✔✔The
relationship one has (parent, user, business user) to the product or service.
What is the goal of supply chain management? - correct answer ✔✔To integrate
all activities in the supply chain to satisfy the customers need
What is "upstream on the supply chain" - correct answer ✔✔suppliers to business
units
downstream? - correct answer ✔✔Business units (where materials are
transformed) to the final customers
What did supply chain evolve from? - correct answer ✔✔The value chain
How can you measure upstream (supplier) quality? - correct answer ✔✔ISO 9001
certification
Supplier development-EDI
Acceptance sampling
What are some of the core processes behind SCM? - correct answer ✔✔-Value
Stream Mapping (Flowcharts),
2025-2026 updated
What are the effects of quality on an organization? - correct answer ✔✔revenue,
market share, profits, reputation
Why is quality so important? - correct answer ✔✔1-International competitions-
More choices
2-Consumer revolution-more choices
3-Producer revolution-Quality input from suppliers leads to better quality final
product or service.
What are the five product quality dimensions? - correct answer ✔✔1. Understood
but difficult to express(Intuitive)
2. Compnents and attributes-Expected and extras
3. Conforms to specs (design requirements)
4.Customer is satisfied (meets user wants/needs)
5. Value based- cost based
What are Garvins 8 quality dimensions? - correct answer ✔✔1.) Performance 2.
Features(additions to basic functions) 3. Reliability 4. Conformance(to
specs)5.Durability 6. Serviceability( repair) 7. Aesthetics 8. Percieved Quality
(Opinion)
What are PZ&B's service quality dimensions? - correct answer ✔✔1.Tangibles
(physical appearance of facility) 2.) Service reliability 3. Responsiveness 4.
, Assurance (knowledge and courtesy) 5.Empathy (also availability, professionalism,
timeliness, completeness, pleasantness)
What varies the different perspectives on quality? - correct answer ✔✔The
relationship one has (parent, user, business user) to the product or service.
What is the goal of supply chain management? - correct answer ✔✔To integrate
all activities in the supply chain to satisfy the customers need
What is "upstream on the supply chain" - correct answer ✔✔suppliers to business
units
downstream? - correct answer ✔✔Business units (where materials are
transformed) to the final customers
What did supply chain evolve from? - correct answer ✔✔The value chain
How can you measure upstream (supplier) quality? - correct answer ✔✔ISO 9001
certification
Supplier development-EDI
Acceptance sampling
What are some of the core processes behind SCM? - correct answer ✔✔-Value
Stream Mapping (Flowcharts),
