TEST BANK FOR:
Operations and Supply Chain Management
16th Edition
by F. Robert Jacobs Latest Update.
,Operations And Supply Chain Management 16th Edition Jacobs
Test Bank
Student Name:
1) One Reason For Studying Operations And Supply
Chain Management (Oscm) Is Which Of The Following? D) Oscm Is A
Required Course In All
Business Degree
A) Oscm Is Essential For
Programs.
Understanding Organizational Behavior.
E) Oscm Is The
B) Most Business Graduates Do Oscm
Most Rigorous Business
Work Regardless Of Their Job Title.
Discipline.
C) All Managers Should Understand The Basic
Principles That Guide The Design Of Transformation
Processes.
2) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-
A) No Goods, Some Goods, Even Mix, Some Service, Help Desk
Service, No Service Service, Face- To-Face
B) Pure Goods, Core Goods, Core Services, Service, Service- With-
Pure Services A-Smile
C) No Service, Some Service, Good Service, E) None Of
Excellent These Choices Are
Correct
Service
3) Which Of The Following Are Defined As
Core Goods?
D) Hotels
E) None Of
A) Chemicals These Choices Are
B) Airlines Correct
C) Data Storage Systems
4) Which Of The Following Are Not Listed In The Text As A) Department Store
Manager
Jobs In Oscm?
,B) Projectmanager
, C) Hospital Administrator E) Call
D) Data Center Manager Center Manager
5) Which Of The Following Is Not A Characteristic
That Distinguishes Services From Goods?
D) Services
A) Service Jobs Are Unskilled. Are Heterogeneous.
B) A Service Is Intangible. E) None Of
C) Services Are Perishable. These Choices Are
Correct
6) Which Of The Following Is Not A Way That
Operations And Supply Processes Are Categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One Of The "Package Of Features" That Make
Up A Service Is:
C) Packaging
A) Appearance D) Cost
B) Facilitating Goods E) Implied Use
8) Which Of The Following Is Not A Measure Of
Operations And Supply Chain Management Efficiency Used
By Wall Street?
B) Revenue Per
Employee
A) Inventory Turnover
Operations and Supply Chain Management
16th Edition
by F. Robert Jacobs Latest Update.
,Operations And Supply Chain Management 16th Edition Jacobs
Test Bank
Student Name:
1) One Reason For Studying Operations And Supply
Chain Management (Oscm) Is Which Of The Following? D) Oscm Is A
Required Course In All
Business Degree
A) Oscm Is Essential For
Programs.
Understanding Organizational Behavior.
E) Oscm Is The
B) Most Business Graduates Do Oscm
Most Rigorous Business
Work Regardless Of Their Job Title.
Discipline.
C) All Managers Should Understand The Basic
Principles That Guide The Design Of Transformation
Processes.
2) The Goods-Services Continuum Consists Of Which
Set Of The Following Categories?
D) Self-
A) No Goods, Some Goods, Even Mix, Some Service, Help Desk
Service, No Service Service, Face- To-Face
B) Pure Goods, Core Goods, Core Services, Service, Service- With-
Pure Services A-Smile
C) No Service, Some Service, Good Service, E) None Of
Excellent These Choices Are
Correct
Service
3) Which Of The Following Are Defined As
Core Goods?
D) Hotels
E) None Of
A) Chemicals These Choices Are
B) Airlines Correct
C) Data Storage Systems
4) Which Of The Following Are Not Listed In The Text As A) Department Store
Manager
Jobs In Oscm?
,B) Projectmanager
, C) Hospital Administrator E) Call
D) Data Center Manager Center Manager
5) Which Of The Following Is Not A Characteristic
That Distinguishes Services From Goods?
D) Services
A) Service Jobs Are Unskilled. Are Heterogeneous.
B) A Service Is Intangible. E) None Of
C) Services Are Perishable. These Choices Are
Correct
6) Which Of The Following Is Not A Way That
Operations And Supply Processes Are Categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One Of The "Package Of Features" That Make
Up A Service Is:
C) Packaging
A) Appearance D) Cost
B) Facilitating Goods E) Implied Use
8) Which Of The Following Is Not A Measure Of
Operations And Supply Chain Management Efficiency Used
By Wall Street?
B) Revenue Per
Employee
A) Inventory Turnover
