FSU HFT 4224 HOSPITALITY LEADERSHIP AND
ETHICS EXAM 2 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
||ALREADY GRADED A+||NEWEST VERSION
Quiz: Stakeholder Integration
Ans: Conscious businesses treat satisfying the needs of all stakeholders as an
ends itself, where most businesses focus on satisfying shareholders as the
means to profit maximization
Quiz: Zero Sum Thinking
Ans: the idea that if somebody wins, somebody else has to lose; has no place
in a conscious business
Quiz: Trade-Offs
Ans: Alternatives that must be given up when one is chosen rather than another
Quiz: Purpose Of Business
Ans: revolves around creating value for the customer
Quiz: Business Responsibility to Customers
o
o
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, Ans: Educating customers is not the same as preaching to them; If the business
sees a need that customers don't recognize, it's the company's responsibility to
educate the customers
Quiz: Heroic Selling
Ans: sticking entirely with what the customer truly wants and needs, and doing
something that's good for the customer and good for the company
Quiz: Relationship between customers and team members
Ans: happy team members = happy customers; team members provide quality
service and create a rich customer experience
Quiz: The Man in the Desert Analogy
Ans: Marketing example; used to illustrate the difference between meeting the
immediate needs of a customer and meeting their wants and providing them
with services making them want to return
Quiz: Brand Evangelists
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
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[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
ETHICS EXAM 2 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED ANSWERS)
||ALREADY GRADED A+||NEWEST VERSION
Quiz: Stakeholder Integration
Ans: Conscious businesses treat satisfying the needs of all stakeholders as an
ends itself, where most businesses focus on satisfying shareholders as the
means to profit maximization
Quiz: Zero Sum Thinking
Ans: the idea that if somebody wins, somebody else has to lose; has no place
in a conscious business
Quiz: Trade-Offs
Ans: Alternatives that must be given up when one is chosen rather than another
Quiz: Purpose Of Business
Ans: revolves around creating value for the customer
Quiz: Business Responsibility to Customers
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: Educating customers is not the same as preaching to them; If the business
sees a need that customers don't recognize, it's the company's responsibility to
educate the customers
Quiz: Heroic Selling
Ans: sticking entirely with what the customer truly wants and needs, and doing
something that's good for the customer and good for the company
Quiz: Relationship between customers and team members
Ans: happy team members = happy customers; team members provide quality
service and create a rich customer experience
Quiz: The Man in the Desert Analogy
Ans: Marketing example; used to illustrate the difference between meeting the
immediate needs of a customer and meeting their wants and providing them
with services making them want to return
Quiz: Brand Evangelists
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
