ServiceNow CSA Exam 2023 Questions
with Correct Answers Latest 2025
Update
Where does the ServiceNow client-side scripts execute?
web browser
What type of authentication enables users to use PIV (Personal Identity Verification) or CAC (Common
Access Card) cards to log in to Now Platform or Service Portal?
Certificate based authentication enables end-users to use PIV (Personal Identity Verification) or CAC
(Common Access Card) cards to log in to Now Platform as a fulfiller or Service Portal as a requester
instead of using user name and password.
Which of the following workflow types does the Now Platform provide?
Information Technology (IT)Employee, and Customer workflows.
How do you embed report visualisations in the body of scheduled report emails?
You can select Embedded PNG to embed the report visualization in the body of the email.
Large images are scaled to fit the email.
Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?
You can reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.
,We have an expert-written solution to this problem!
What wildcard character is used to search for values that contain a search-term in a list?
Asterisk *
What are the different types of Client Scripts that are supported in ServiceNow?
OnLoad()
OnSubmit()
OnCellEdit()
OnChange()
Which roles cannot be delegated?
admin
role_delegator
Which elevated role is required to modify access control rules?
security_admin
What is selected on the Now Platform to impersonate another user?
user menu
Which of the following is the primary way to interact with the applications and data in a ServiceNow
instance?
Now Platform UI
,What are the main sections when you are configuring email notifications?
Who will receive
What it will contain
When to send
What functionality can you use to track the amount of time that a task has been open, to ensure that
tasks are completed within an allotted time?
Service Level Agreements (SLA)
What is a Configuration Item (CI)?
Components of an infrastructure required to deliver a product or service
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform Map
Where does the System Administrator navigate to edit a catalogue item?
Maintain Items
What is created when an order is placed for a catalogue item?
RITM
REQ
TASK
, What type of service catalogue item is used to create an incident or raise a HR case?
Record Producer
Which of the following application is available to all users?
Self-service
What CMDB table does store the basic attributes of all the configuration items?
configuration item (cmdb_ci)
What are the steps for applying an update set to an instance?
Commit
Retrieve
Preview
What item in the Knowledge Management Service Portal does display articles that have the highest
percentage of users marking them helpful?
Most Useful
In which step of the import process, the relationship between fields in an import set table and fields in
an existing ServiceNow table is determined?
Transform Map
with Correct Answers Latest 2025
Update
Where does the ServiceNow client-side scripts execute?
web browser
What type of authentication enables users to use PIV (Personal Identity Verification) or CAC (Common
Access Card) cards to log in to Now Platform or Service Portal?
Certificate based authentication enables end-users to use PIV (Personal Identity Verification) or CAC
(Common Access Card) cards to log in to Now Platform as a fulfiller or Service Portal as a requester
instead of using user name and password.
Which of the following workflow types does the Now Platform provide?
Information Technology (IT)Employee, and Customer workflows.
How do you embed report visualisations in the body of scheduled report emails?
You can select Embedded PNG to embed the report visualization in the body of the email.
Large images are scaled to fit the email.
Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?
You can reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.
,We have an expert-written solution to this problem!
What wildcard character is used to search for values that contain a search-term in a list?
Asterisk *
What are the different types of Client Scripts that are supported in ServiceNow?
OnLoad()
OnSubmit()
OnCellEdit()
OnChange()
Which roles cannot be delegated?
admin
role_delegator
Which elevated role is required to modify access control rules?
security_admin
What is selected on the Now Platform to impersonate another user?
user menu
Which of the following is the primary way to interact with the applications and data in a ServiceNow
instance?
Now Platform UI
,What are the main sections when you are configuring email notifications?
Who will receive
What it will contain
When to send
What functionality can you use to track the amount of time that a task has been open, to ensure that
tasks are completed within an allotted time?
Service Level Agreements (SLA)
What is a Configuration Item (CI)?
Components of an infrastructure required to deliver a product or service
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform Map
Where does the System Administrator navigate to edit a catalogue item?
Maintain Items
What is created when an order is placed for a catalogue item?
RITM
REQ
TASK
, What type of service catalogue item is used to create an incident or raise a HR case?
Record Producer
Which of the following application is available to all users?
Self-service
What CMDB table does store the basic attributes of all the configuration items?
configuration item (cmdb_ci)
What are the steps for applying an update set to an instance?
Commit
Retrieve
Preview
What item in the Knowledge Management Service Portal does display articles that have the highest
percentage of users marking them helpful?
Most Useful
In which step of the import process, the relationship between fields in an import set table and fields in
an existing ServiceNow table is determined?
Transform Map
