NRF Customer Sales & Service Review
Questions And Answers With Verified
Solutions Already Passed!!!
Retailing is comprised of all of the business activities that add value to the
products and services customers buy. This includes:
1) merchandise assortment
2) packaging
3) customer service
4) All of the above - ANSWER✔✔ All of the above
List the elements of the distribution channel in the correct order: Men Want Real
Chics - ANSWER✔✔ Manufacturer, Wholesaler, Retailer, and Customer
Ashley Furniture is an example of what type of retailer? - ANSWER✔✔ Specialty
Store
The terms multichannel and omnichannel are very similar. Which of them places
the focus on creating a seamless customer experience? - ANSWER✔✔
Omnichannel
The method by which consumers acquire products and services? - ANSWER✔✔
Retailing
The chain of business through which a good or service passes until it reaches the
end consumer is called--- - ANSWER✔✔ distribution channel
Which of the following produces the product?
1) Distribution Channel
2) manufacturer
3) Retailing
4) Retailer
5) Wholesaler - ANSWER✔✔ Manufacturer
Who buy large quantities of products and resells them? - ANSWER✔✔ wholesaler
, Which of the following receives, stores, displays, and presents the products to
customers? - ANSWER✔✔ retailer
T/F (Closeout stores are owned by the manufacturer or retailer) - ANSWER✔✔
True
Great customer service combines:
1) problem solving
2) Critical thinking
3) Professionalism
4) Respect
5) all answers are correct
6) two of the four answers are correct - ANSWER✔✔ All answers are correct
Open ended questions tend to begin with... - ANSWER✔✔ What
are things that are physical in nature, including color, size, etc. - ANSWER✔✔
product features
You know that you have all the information you need to successfully sell the
products in your store when you can confidently and intelligently answer all of
your customer's questions and solve routine problems (T/F) - ANSWER✔✔ True
Studies show that customers who are not greeted when they enter a store spend
more money because they like to be left alone - ANSWER✔✔ False
Studies show that customers who wait more than 30-40 seconds to be greeted think
they have waited 3-4 minutes (T/F) - ANSWER✔✔ True
What is not a component of good customer service? - ANSWER✔✔ asking close-
ended questions to get a definitive yes or no answer
What is one of the best ways to explain features and benefits to a customer?
1) demonstrate the product
2) explain the history of the product
3) show the customer the User's manual
4) discuss reviews of the product - ANSWER✔✔ demonstrate the product
Questions And Answers With Verified
Solutions Already Passed!!!
Retailing is comprised of all of the business activities that add value to the
products and services customers buy. This includes:
1) merchandise assortment
2) packaging
3) customer service
4) All of the above - ANSWER✔✔ All of the above
List the elements of the distribution channel in the correct order: Men Want Real
Chics - ANSWER✔✔ Manufacturer, Wholesaler, Retailer, and Customer
Ashley Furniture is an example of what type of retailer? - ANSWER✔✔ Specialty
Store
The terms multichannel and omnichannel are very similar. Which of them places
the focus on creating a seamless customer experience? - ANSWER✔✔
Omnichannel
The method by which consumers acquire products and services? - ANSWER✔✔
Retailing
The chain of business through which a good or service passes until it reaches the
end consumer is called--- - ANSWER✔✔ distribution channel
Which of the following produces the product?
1) Distribution Channel
2) manufacturer
3) Retailing
4) Retailer
5) Wholesaler - ANSWER✔✔ Manufacturer
Who buy large quantities of products and resells them? - ANSWER✔✔ wholesaler
, Which of the following receives, stores, displays, and presents the products to
customers? - ANSWER✔✔ retailer
T/F (Closeout stores are owned by the manufacturer or retailer) - ANSWER✔✔
True
Great customer service combines:
1) problem solving
2) Critical thinking
3) Professionalism
4) Respect
5) all answers are correct
6) two of the four answers are correct - ANSWER✔✔ All answers are correct
Open ended questions tend to begin with... - ANSWER✔✔ What
are things that are physical in nature, including color, size, etc. - ANSWER✔✔
product features
You know that you have all the information you need to successfully sell the
products in your store when you can confidently and intelligently answer all of
your customer's questions and solve routine problems (T/F) - ANSWER✔✔ True
Studies show that customers who are not greeted when they enter a store spend
more money because they like to be left alone - ANSWER✔✔ False
Studies show that customers who wait more than 30-40 seconds to be greeted think
they have waited 3-4 minutes (T/F) - ANSWER✔✔ True
What is not a component of good customer service? - ANSWER✔✔ asking close-
ended questions to get a definitive yes or no answer
What is one of the best ways to explain features and benefits to a customer?
1) demonstrate the product
2) explain the history of the product
3) show the customer the User's manual
4) discuss reviews of the product - ANSWER✔✔ demonstrate the product
