HCB 101
Acceptance - ANS-The patient has found peace with the diagnosis
Active Listening - ANS-Listening carefully to what they are saying and ask questions to get to
the root of their requests
Anger - ANS-Looks for a cause or fixes blames
Attitude - ANS-The tendency to move toward a situation or away from it
Bargaining - ANS-The wish for extension of life, or later for relief of pain
Beneficiary - ANS-The member that re enrolled into DEERS
Bereavement - ANS-State of having suffered a loss by death
Caduceus - ANS-Rating insignia for the Hospital Corps
Chronological - ANS-Arranging in the time sequence
client - ANS-Anyone from whom a service requiring some degree of confidentiality is provided
Cockpit - ANS-another name for sickbay
Communication - ANS-A highly complicated inter-personal process of people relating to each
other through conversation, gestures, appearance, behavior, writing, and, a times, every silence
Competency - ANS-The ability to understand the nature and consequences of one's decisions.
Consent - ANS-Is the medical setting refers to a patient's expressed or implied agreement to
submit to an examination or treatment
Contact Point - ANS-They physical location to which a customer goes to obtain a services, e.g.
Sick Bay, Dining Facility, Post Office
Coping - ANS-Adjusting to or solving challenge
Cornelius O'Leary - ANS-38 years of Apothecary experience at the time of his appointment
Customer - ANS-Someone who buys goods or services from business, or a person who has a
particular quality
DD 2766 - ANS-Adult Preventive and Chronic Flowsheets
Defense Enrollment Eligibility Reporting System (DEERS) - ANS-DEERS is the system that you
must be enrolled into eligible for TRICARE.
Denial - ANS-The person cannot believe the diagnosis or prognosis
Dental Records - ANS-Continuous care given to active duty or reserve members and their
families. It contains all documents of dental care provided during a members career.
Depression - ANS-Sense of great loss of the impending loss of being
Empathy - ANS-The ability to imagine oneself in another's place and understand the others
feelings, desires, ideas, and actions
Ethics - ANS-Is a system of moral principles or standards of conduct which govern the
appropriate conduct fro a person, group, or profession.
Forms of Primary Medical Records - ANS-1. Health Records
2. Outpatient Records
3. Dental Records
4. Inpatient Records
Forms of Secondary Medical Records - ANS-1. Convenience Records
Acceptance - ANS-The patient has found peace with the diagnosis
Active Listening - ANS-Listening carefully to what they are saying and ask questions to get to
the root of their requests
Anger - ANS-Looks for a cause or fixes blames
Attitude - ANS-The tendency to move toward a situation or away from it
Bargaining - ANS-The wish for extension of life, or later for relief of pain
Beneficiary - ANS-The member that re enrolled into DEERS
Bereavement - ANS-State of having suffered a loss by death
Caduceus - ANS-Rating insignia for the Hospital Corps
Chronological - ANS-Arranging in the time sequence
client - ANS-Anyone from whom a service requiring some degree of confidentiality is provided
Cockpit - ANS-another name for sickbay
Communication - ANS-A highly complicated inter-personal process of people relating to each
other through conversation, gestures, appearance, behavior, writing, and, a times, every silence
Competency - ANS-The ability to understand the nature and consequences of one's decisions.
Consent - ANS-Is the medical setting refers to a patient's expressed or implied agreement to
submit to an examination or treatment
Contact Point - ANS-They physical location to which a customer goes to obtain a services, e.g.
Sick Bay, Dining Facility, Post Office
Coping - ANS-Adjusting to or solving challenge
Cornelius O'Leary - ANS-38 years of Apothecary experience at the time of his appointment
Customer - ANS-Someone who buys goods or services from business, or a person who has a
particular quality
DD 2766 - ANS-Adult Preventive and Chronic Flowsheets
Defense Enrollment Eligibility Reporting System (DEERS) - ANS-DEERS is the system that you
must be enrolled into eligible for TRICARE.
Denial - ANS-The person cannot believe the diagnosis or prognosis
Dental Records - ANS-Continuous care given to active duty or reserve members and their
families. It contains all documents of dental care provided during a members career.
Depression - ANS-Sense of great loss of the impending loss of being
Empathy - ANS-The ability to imagine oneself in another's place and understand the others
feelings, desires, ideas, and actions
Ethics - ANS-Is a system of moral principles or standards of conduct which govern the
appropriate conduct fro a person, group, or profession.
Forms of Primary Medical Records - ANS-1. Health Records
2. Outpatient Records
3. Dental Records
4. Inpatient Records
Forms of Secondary Medical Records - ANS-1. Convenience Records
