Clinical Medical Assistant Certification
AMCA Study Guide
3 types of pain - ANS-• Physical pain- this could be considered like chest pain or a severe
stomach ache.
I. This is usually a sign that something is wrong.
• Psychological pain- like terror, fear, or grief
II. This type of pain could lead to disorders such as depression, PTSD, or an anxiety disorder.
• Phantom pain- this is pain that occurs after an amputation
Answering the Phone - ANS-• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO UPSETYOU; RMAIN CALM
AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
Body Direction Terms - ANS-• Ventral - front part of body
• Dorsal - back part of body
• Anterior - in front of
• Posterior - toward the back part of body
• Medical - towards the midline of the body
• Lateral - towards the side of the body
• Proximal - closest to the point of origin
• Distal - away from the point of origin
• Frontal plane - divides the body into front and back portions
• Transverse plane - divides the body into upper and lower portions
Body Positions - ANS-• Normal Anatomic Position - standing with arms lank and palms forward
• Supine position - lying on back
• Prone position - lying on stomach
• Lateral recumbent position - lying on the side
Communication Methods - ANS-• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Dorsal recumbent position - ANS-Is when the patient is on his/hoer back with knees flexed and
soles of the feet flat on the bed.
, E-mail is a quick and easy way to communicate - ANS-• Use a personal name if your system
allows it
• Fill in the subject line to identify your message
• DO NOT write a message with upper case as this may be perceived as expressing anger
• ALWAYS CHECK WHO THE RECIEVER OF THE MAIL IS BEFORE YOU CLICK SEND
• Use "please" and " thank you"
• REMEMBER, email could be used as a legal document, NEVER threaten or intimidate
someone; even in jest.
Electrical Safety - ANS-A. Using Electrical Equipment
1. Avoid using damaged power chords
2. Avoid using any extension chords
3. Avoid any electrical equipment while collecting blood
4. When available, try and use three pronged plugs
Fire - ANS-In the event of a fire, the HUC may be responsible to assist in the evacuation of the
pts who are endangered by the fire. If the fire is elsewhere, the HUC is expected to assist the
nursing personnel in closing the doors to the pts rooms.
R Rescue individuals in danger
A Sound the alarm
C Confine the fire by closing all doors and windows
E Extinguish the fire with the nearest suitable fire extinguisher.
First Aide - ANS-A. External Hemorrhage
1. Apply direct pressure to wound until bleeding stops or EMS arrives
2. If bleeding continues, keep applying cloth or gauze over the ones already on the wound
Forms of Charting - ANS-• Narrative - written description of patients visits in chronological order
• SOAP Note Charting - Method that tracks subjective, objective, assessment and plan for a
patients visit.
1. Subjective - Patients statements (Chief Complaint)
2. Objective - Observations made by the medical assistant, examination findings and vital
a.) Signs
3. Assessment - Doctors diagnosis
4. Plan - Health care providers prescribed plan of action
• POMR Problem-Oriented Medical Record Charting - Tracks a patient's problems throughout
medical care.
a.) Each problem is assigned a # and the # is referenced when the patient comes in.
• Flow Charts- Visual tools that help track certain information in patient's medical records like an
infant's/ child's growth
• Progress Notes - daily chart notes made during patient's visits to document patient progress
with certain conditions
fowlers position - ANS-Is the position of a patient who is lying in bed in a supine position with
the head of the bed at approximately 30 to 45 degrees. Upright at 90 degrees is full or high
Fowler's position
Hazardous Substances - ANS-The Occupational Safety and Health Administration (OSHA)
require that health care employees:
AMCA Study Guide
3 types of pain - ANS-• Physical pain- this could be considered like chest pain or a severe
stomach ache.
I. This is usually a sign that something is wrong.
• Psychological pain- like terror, fear, or grief
II. This type of pain could lead to disorders such as depression, PTSD, or an anxiety disorder.
• Phantom pain- this is pain that occurs after an amputation
Answering the Phone - ANS-• Answer promptly and kindly.
• NEVER ALLOW AND ANGRY OR AGGRESSIVE CALLER TO UPSETYOU; RMAIN CALM
AND COMPOSED.
• Speak clearly and concisely
• Be sure to ask the callers permission before placing them on hold
Body Direction Terms - ANS-• Ventral - front part of body
• Dorsal - back part of body
• Anterior - in front of
• Posterior - toward the back part of body
• Medical - towards the midline of the body
• Lateral - towards the side of the body
• Proximal - closest to the point of origin
• Distal - away from the point of origin
• Frontal plane - divides the body into front and back portions
• Transverse plane - divides the body into upper and lower portions
Body Positions - ANS-• Normal Anatomic Position - standing with arms lank and palms forward
• Supine position - lying on back
• Prone position - lying on stomach
• Lateral recumbent position - lying on the side
Communication Methods - ANS-• Listening
• Face the person
• Have good eye contact
• Lean toward the person
• Respond to the person
• Paraphrasing- in your own words (shows you're really listening)
• Clarifying
• Silence- don't always have to say something
Dorsal recumbent position - ANS-Is when the patient is on his/hoer back with knees flexed and
soles of the feet flat on the bed.
, E-mail is a quick and easy way to communicate - ANS-• Use a personal name if your system
allows it
• Fill in the subject line to identify your message
• DO NOT write a message with upper case as this may be perceived as expressing anger
• ALWAYS CHECK WHO THE RECIEVER OF THE MAIL IS BEFORE YOU CLICK SEND
• Use "please" and " thank you"
• REMEMBER, email could be used as a legal document, NEVER threaten or intimidate
someone; even in jest.
Electrical Safety - ANS-A. Using Electrical Equipment
1. Avoid using damaged power chords
2. Avoid using any extension chords
3. Avoid any electrical equipment while collecting blood
4. When available, try and use three pronged plugs
Fire - ANS-In the event of a fire, the HUC may be responsible to assist in the evacuation of the
pts who are endangered by the fire. If the fire is elsewhere, the HUC is expected to assist the
nursing personnel in closing the doors to the pts rooms.
R Rescue individuals in danger
A Sound the alarm
C Confine the fire by closing all doors and windows
E Extinguish the fire with the nearest suitable fire extinguisher.
First Aide - ANS-A. External Hemorrhage
1. Apply direct pressure to wound until bleeding stops or EMS arrives
2. If bleeding continues, keep applying cloth or gauze over the ones already on the wound
Forms of Charting - ANS-• Narrative - written description of patients visits in chronological order
• SOAP Note Charting - Method that tracks subjective, objective, assessment and plan for a
patients visit.
1. Subjective - Patients statements (Chief Complaint)
2. Objective - Observations made by the medical assistant, examination findings and vital
a.) Signs
3. Assessment - Doctors diagnosis
4. Plan - Health care providers prescribed plan of action
• POMR Problem-Oriented Medical Record Charting - Tracks a patient's problems throughout
medical care.
a.) Each problem is assigned a # and the # is referenced when the patient comes in.
• Flow Charts- Visual tools that help track certain information in patient's medical records like an
infant's/ child's growth
• Progress Notes - daily chart notes made during patient's visits to document patient progress
with certain conditions
fowlers position - ANS-Is the position of a patient who is lying in bed in a supine position with
the head of the bed at approximately 30 to 45 degrees. Upright at 90 degrees is full or high
Fowler's position
Hazardous Substances - ANS-The Occupational Safety and Health Administration (OSHA)
require that health care employees:
