CERT Test: AMCA Study Guide: Medical
Administrative Assistant
4 c's of Charting - ANS-Clarity, completeness, client's words, chronological order
Appointment Reminders are sent out when - ANS-Patients are due for an appointment, the
purpose is to get them to call and schedule an appointment
Business-like-behavior - ANS-Helps promote positive relations in the medical office
Channels - ANS-Variety of ways to transmit a message. Examples are verbal, non-verbal and
written.
Cluster Scheduling - ANS-Patients having the same type of procedure are scheduled within the
same block of time
Confidentiality - ANS-Given the sensitivity of the data and information in a medical practice,
probably the most important asset a medical assistant can have.
Confidentiality is based on - ANS-The patient's right to privacy and is enforced by law. Patients
trust medical professionals to keep their information confidential
Feedback - ANS-Helps a medical assistant confirm that the patient understands what you are
telling them
Fixed Appointment Scheduling - ANS-One patient is scheduled for a specific appointment time
Flexibility - ANS-The ability to adapt to various situations
If a patient appears to have stopped breathing - ANS-First thing you do is check the pulse
Inside Address in a Business Letter - ANS-Address of the person the letter is going to
Job Descriptions - ANS-Clarify any questions as to a persons responsibilities
Loyalty - ANS-Faithfulness or allegiance to a cause, ideal, or institution
Medical Administrative Assistants Should never - ANS-Give patient's advice
Medical Assistant Training Prepares Students to be a - ANS-Billing and Coding specialist,
medical receptionist, Medical Administrative Assistant
Medical Assistants Should be able to - ANS-Select proper codes and properly submit bills,
perform a variety of functions using computers, be able to effectively communicate with patients
Method of Scheduling - ANS-Decided by the physician
Morale - ANS-Mental and emotional condition of an individual or a group regarding a function or
task; includes enthusiasm, loyalty and confidence
Non-Verbal Communication - ANS-Sends messages that may tell a different story than what you
are saying verbally; not looking a person in the eye tells the, that you are not telling the truth
Scheduling Matrix - ANS-All of the time that a doctor is not available to see patients
Stages of grief - ANS-Depression, bargaining, and acceptance
Superscription - ANS-Part of Prescription that contains the patient's name, address,date, and
Rx symbol
Technological Advancement - ANS-Have increased the amount of training needed to work in a
medical office.
Administrative Assistant
4 c's of Charting - ANS-Clarity, completeness, client's words, chronological order
Appointment Reminders are sent out when - ANS-Patients are due for an appointment, the
purpose is to get them to call and schedule an appointment
Business-like-behavior - ANS-Helps promote positive relations in the medical office
Channels - ANS-Variety of ways to transmit a message. Examples are verbal, non-verbal and
written.
Cluster Scheduling - ANS-Patients having the same type of procedure are scheduled within the
same block of time
Confidentiality - ANS-Given the sensitivity of the data and information in a medical practice,
probably the most important asset a medical assistant can have.
Confidentiality is based on - ANS-The patient's right to privacy and is enforced by law. Patients
trust medical professionals to keep their information confidential
Feedback - ANS-Helps a medical assistant confirm that the patient understands what you are
telling them
Fixed Appointment Scheduling - ANS-One patient is scheduled for a specific appointment time
Flexibility - ANS-The ability to adapt to various situations
If a patient appears to have stopped breathing - ANS-First thing you do is check the pulse
Inside Address in a Business Letter - ANS-Address of the person the letter is going to
Job Descriptions - ANS-Clarify any questions as to a persons responsibilities
Loyalty - ANS-Faithfulness or allegiance to a cause, ideal, or institution
Medical Administrative Assistants Should never - ANS-Give patient's advice
Medical Assistant Training Prepares Students to be a - ANS-Billing and Coding specialist,
medical receptionist, Medical Administrative Assistant
Medical Assistants Should be able to - ANS-Select proper codes and properly submit bills,
perform a variety of functions using computers, be able to effectively communicate with patients
Method of Scheduling - ANS-Decided by the physician
Morale - ANS-Mental and emotional condition of an individual or a group regarding a function or
task; includes enthusiasm, loyalty and confidence
Non-Verbal Communication - ANS-Sends messages that may tell a different story than what you
are saying verbally; not looking a person in the eye tells the, that you are not telling the truth
Scheduling Matrix - ANS-All of the time that a doctor is not available to see patients
Stages of grief - ANS-Depression, bargaining, and acceptance
Superscription - ANS-Part of Prescription that contains the patient's name, address,date, and
Rx symbol
Technological Advancement - ANS-Have increased the amount of training needed to work in a
medical office.
