Industrial Psychology Exam 1 Material
Questions and Answers 100% Pass
What is the most popular outcome variable studied in industrial/organizational
psychology? - ✔✔Job Performance
Most research in I/O Psychology focuses on what ____ predict ____. - ✔✔Factors,
Performance
______ is seen as the ultimate criterion, or measure of success, for employees. - ✔✔Job
Performance
Name some ways in which Job Performance has been measured: - ✔✔sales
performance, absenteeism, supervisor ratings, salary, promotion, turnover
Campbell's model of job performance is unique in that it measures desirable job
outcomes ____________ from those ___________. - ✔✔within an employees control,
outside an employees control
How many components are there to Campbells model of job performance? - ✔✔eight
Define Job Performance: - ✔✔Actions or behaviors relevant to the organization's goals;
measured in terms of each individual's proficiency
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,What is the difference between performance and effectiveness? - ✔✔Performance is the
expected value of a behavior, and effectiveness describes the results of this behavior.
Define Task Performance: - ✔✔Proficiency with which job incumbents perform
activities that are formally recognized as a part of their job
What two activities is included in Task Performance? - ✔✔(1) those that directly transfer
raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - ✔✔Behavior that contributes to organizational
effectiveness through its effects on the psychological, social, and organizational context
of work.
Example of Contextual Performance: - ✔✔-cleaning up the conference room
-professional development activities
Name the 3 types of Contextual Performance: - ✔✔Personal Support, Organizational
Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - ✔✔helping, cooperating
with, showing consideration to, or motivating others
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, What is Organizational Support under Contextual Performance? - ✔✔Representing the
organization favorably, showing loyalty to the organization, supporting the
organization's mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - ✔✔Persisting with
extra effort despite difficult conditions, taking initiative outside of set job
responsibilities to accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - ✔✔Individual behavior that is
discretionary, not directly or explicitly recognized by the formal reward system, and
that in the aggregate promotes the effective functioning of the organization
-going above and beyond what is expected
Name the 5 dimensions of OCB: - ✔✔altruism, conscientiousness, sportsmanship,
courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - ✔✔Voluntary/intentional behavior
that violates significant organizational norms and threatens the well-being of the
organization, its members, or both.
Examples/dimensions of CWB: - ✔✔theft, bullying, alcohol use, poor attendance, drug
use, poor quality work, etc.
Brittie Donald, All Rights Reserved © 2025 3
Questions and Answers 100% Pass
What is the most popular outcome variable studied in industrial/organizational
psychology? - ✔✔Job Performance
Most research in I/O Psychology focuses on what ____ predict ____. - ✔✔Factors,
Performance
______ is seen as the ultimate criterion, or measure of success, for employees. - ✔✔Job
Performance
Name some ways in which Job Performance has been measured: - ✔✔sales
performance, absenteeism, supervisor ratings, salary, promotion, turnover
Campbell's model of job performance is unique in that it measures desirable job
outcomes ____________ from those ___________. - ✔✔within an employees control,
outside an employees control
How many components are there to Campbells model of job performance? - ✔✔eight
Define Job Performance: - ✔✔Actions or behaviors relevant to the organization's goals;
measured in terms of each individual's proficiency
Brittie Donald, All Rights Reserved © 2025 1
,What is the difference between performance and effectiveness? - ✔✔Performance is the
expected value of a behavior, and effectiveness describes the results of this behavior.
Define Task Performance: - ✔✔Proficiency with which job incumbents perform
activities that are formally recognized as a part of their job
What two activities is included in Task Performance? - ✔✔(1) those that directly transfer
raw materials into organizational products
(2) those that service and maintain transformation activities
Define Contextual Performance: - ✔✔Behavior that contributes to organizational
effectiveness through its effects on the psychological, social, and organizational context
of work.
Example of Contextual Performance: - ✔✔-cleaning up the conference room
-professional development activities
Name the 3 types of Contextual Performance: - ✔✔Personal Support, Organizational
Support, Conscientous Initiative
What is Personal Support under Contextual Performance? - ✔✔helping, cooperating
with, showing consideration to, or motivating others
Brittie Donald, All Rights Reserved © 2025 2
, What is Organizational Support under Contextual Performance? - ✔✔Representing the
organization favorably, showing loyalty to the organization, supporting the
organization's mission, or working to make the organization better
What is Conscientious Initiative under Contextual Performance? - ✔✔Persisting with
extra effort despite difficult conditions, taking initiative outside of set job
responsibilities to accomplish objectives, developing one's own knowledge and skills
Define Organizational Citizenship Behavior (OCB)? - ✔✔Individual behavior that is
discretionary, not directly or explicitly recognized by the formal reward system, and
that in the aggregate promotes the effective functioning of the organization
-going above and beyond what is expected
Name the 5 dimensions of OCB: - ✔✔altruism, conscientiousness, sportsmanship,
courtesy, and civic virtue
Define Counterproductive Work Behavior (CWB): - ✔✔Voluntary/intentional behavior
that violates significant organizational norms and threatens the well-being of the
organization, its members, or both.
Examples/dimensions of CWB: - ✔✔theft, bullying, alcohol use, poor attendance, drug
use, poor quality work, etc.
Brittie Donald, All Rights Reserved © 2025 3
